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Process Improvement And Transformation Senior Officer

 

Job Description

About the Role

We are looking for a passionate candidate who can support process and service improvements within teams managing student enquiries, ensuring we are delivering a high-quality, supportive service to our diverse student population. Drawing on methodologies from process improvement, continuous improvement, and user experience data and feedback, you will help us deliver an inclusive and high-quality enquiry management service.

As a senior officer you will bring together different sources of business data, inclusive practices, and colleague expertise by working effectively with stakeholders across different teams, facilitating positive discussion and generating enthusiasm for change while championing the user voice in decision making.

You will be supported to develop your skills in process improvement and transformation methodologies and encouraged to take responsibility for your own performance and development, through agreeing clear objectives, maintaining professional awareness, participating in professional networks and reflecting on your own performance. 

This is an exciting opportunity for candidates looking to focus on the intersection between people, culture, processes, and technology in a challenging and complex environment, within a major higher education organisation.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

 

Key Responsibilities

  • Assist in creating process maps and other documentation to support the identification of areas for improvement.
  • Support the implementation of process improvements and transformations through effective change management.
  • Collaborate with teams across the university to collect data, feedback and insights for process evaluations to ensure successful integration of new processes and improvements to existing processes.
  • Participate in training sessions to develop a solid understanding of improvement tools and techniques.
  • Provide support in maintaining records and documentation related to improvement projects.
  • Assist in communicating progress updates to relevant stakeholders.
  • Act as a champion for process improvement and transformation work alongside the student enquiries team, contributing to its continuous development.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

 

Our Expectations

There are a number of duties and responsibilities that we ask all employees to be familiar with and adhere to.

We ask that the successful candidate:

  • Positively contributes to an environment at King's that truly represents our Principles in Action and where every individual feels safe, secure and supported.
  • Always complies with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
  • Has an understanding of sustainability, including its impact on the University and the work we do, and engages in sustainable practices in the workplace.
  • Ensures they are working in a safe environment, where they comply with our Health and Safety regulations and ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
  • Complies with Kings protocols on the appropriate use of telephone, email and internet facilities.

 

Equal opportunities

Equality, Diversity & Inclusion are central tenets of King's Vision 2029 which sets out the roadmap for King's ambition to provide an exceptional student experience and to be an employer of choice. Integral to this is ensuring equality of opportunity and outcome, recognising, celebrating and improving our diversity and inclusion. 

As a responsible employer we aim to provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation. Our commitment to inclusion means that King's aims to create an environment where differences are not just respected, but also valued and celebrated. Everyone should be able to bring their whole self to King's. 

All King?s students, staff and affiliates are responsible for meeting these commitments to value diversity and create an inclusive environment. King's will support and equip all members of its community to do this, embedding inclusion throughout the university's policies, procedures, and practices.  



Qualifications

NONE



Skills

Essential

Relevant work experience and/or education.

An interest and experience in process improvement, and an eagerness to learn process improvement and transformation methodologies such as Lean or Six Sigma concepts.

An analytical mindset, you will have the aptitude and desire to learn the tools used to gather and manipulate data so that it can be interpreted by yourself and others.

Excellent oral and written communication including the ability to present straightforward and more specialised information to a range of different audiences.

Ability to establish and proactively build professional working relationships with other teams and stakeholders, and to help build enthusiasm for and effectively manage positive change.

Experience of taking responsibility for your own decision making, resolving problems that arise, consulting with others where required with diplomacy and tact.

Commitment to equity, equality, diversity and inclusivity in your own learning and ways of working and ensuring any specific training needed for your role is undertaken.

Desirable

An understanding of Lean Six Sigma

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About Us: The UK Higher Education Humanitarian Group (HEHG) is dedicated to advancing, coordinating, and catalyzing support for forcibly displaced academics and students across the UK higher education sector. Chaired by King?s College London and the University of Edinburgh, our group comprises representatives from various UK universities and sector groups, including the United Nations High Commission for Refugees and Universities UK International.

Role overview: We are seeking a motivated and skilled Project Coordinator to facilitate the UK higher education sector's response to the humanitarian crisis in Gaza. The HEHG has established a sub-group focused on developing a coordinated response to the partial destruction of the higher education sector in Gaza. This role is critical in fostering collaboration among UK universities, Gazan academics, and civil society organizations.



Qualifications

Person Specification:

Essential Criteria:

  • MA degree in Politics, International Relations, Migration Studies, or a related Social Sciences discipline.
  • Deep understanding of the global issue of forced displacement, the UK higher education sector, and the current situation in Palestine.
  • Demonstrated experience in project coordination.
  • Excellent oral and written communication skills, with the ability to engage effectively with diverse internal and external stakeholders.
  • Proven ability to meet deadlines, work well under pressure, and deliver projects on time.
  • Commitment to promoting equality, diversity, and inclusion.

Desirable Criteria:

  • Familiarity with the Gazan higher education sector.
  • Experience working sensitively with forcibly displaced communities and a solid understanding of global forced displacement issues.

Successful candidates will be invited to a short interview to explore in further detail how your skills and experience match the role criteria. 



Skills

Key Responsibilities:

  • Mapping Initiatives: Identify and document existing initiatives that support Gazan students, academics, and universities.
  • Web Development: Create a comprehensive webpage featuring key information about the Gazan higher education sector, including case studies and guidance for UK universities on how to engage and support.
  • Event Coordination: Organize an in-person event connecting university leaders to develop a collaborative response aimed at supporting Gazan students and academics.
  • Reporting: Produce a concise report outlining how UK universities can effectively support Gazan students and academics, with a focus on digital education.
  • Stakeholder Liaison: Facilitate communication and collaboration with key groups and organizations within the UK higher education sector.

***WE ARE NO LONGER TAKING APPLICATIONS AS OF 6TH MARCH 2025. THE JOB ADD IS NOW CLOSED. THANK YOU.***

 

 

LOCATION STRAND AND/OR LONDON BRIDGE - LOOKING FOR WEEKDAY AND WEEKEND COVER. The casual receptionist is an important role in helping King?s Sport & Wellness deliver its range of services to all members across our 2 gym sites. You will work closely with the full-time health and fitness coaches and the gym operations supervisors to ensure that members are given a world class experience. 

The role is a zero hour contract and shifts are allocated subject to need using the app SLING. WEEKEND shifts are priority. You will need to have or be working towards a FIRST AID qualification. 



Qualifications

Essential Qualifications: 

First aid qualification 

Must be able to work weekends

Must be able to work flexible hours, including early shifts, late shifts, and weekend shifts, and have good availability 

A good level of education (A-level) or equivalent. 

Suitable experience and knowledge of working in a similar/related role 

Commitment to continued professional development 

Excellent communication skill across a variety of customer groups and ability to forge good relationships with a variety of departments or user groups 

A strong grasp of information technology and Microsoft office skills including word and excel 

 

Desirable qualifications/qualities: 

Level 2 Fitness Instructing Qualification or working towards Level 2 Fitness Instructing Qualification. 

Other fitness related qualifications. 

Knowledge of relevant Health and Safety regulations. 

Knowledge of the importance of physical, mental and social skills to aid individual wellness. 



Skills

To monitor the gym members to ensure their safety and report any concerns to the full-time team members 

To support the gym team to continually maintain and exceed operational performance of the gyms 

To assist in the operational systems and processes of managing health and fitness memberships and services and ensure all card transactions are accurately reported. 

Ensure all operating policies are adhered to whilst in the gyms - being responsible for the opening and closing procedures and ensuring all equipment and the building operates within health & Safety guidelines as required 

To develop positive working relationships with the health and fitness coaches, King?s Sport & Wellness staff, and other student service providers within the University to enhance students? experience. 

Provide an exceptional level of customer service through phone, email, and face-to-face interactions as well as signposting to other King's Sport & Wellness services. 

Escalate customer enquiries to relevant parties using correct procedure  

Any further duties, which may reasonably be required by King?s Sport & Wellness Gym Management or King?s Sport Senior Management 

Helping with the animations for our intervention



Qualifications

Degree in psychology



Skills

Experince with drawing to a voice over

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