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Careers Engagement Assistant
Job Description
About Us
King?s Careers & Employability facilitates excellent career management and employability services supporting our students and alumni, enabling them to develop effective career skills and build a platform for future success.
The Role
The role of a Careers Engagement Assistant (Student Enquiries) is part of the Student Careers Engagement (SCE) Team within the Careers department. This team supports students at all levels across the institution, as well as alumni, to access information, advice, events, opportunities, and e-learning, to aid them in their career journeys. As a team, we work specifically to address the sector-wide and institutional factors and barriers that contribute to differences in progression amongst students from underrepresented backgrounds.
We are looking for 2 customer-focused individuals who can engage with our students as their first point of contact. The role of the Careers Engagement Assistant (Student Enquiries) is to provide physical and digital front-of-house services to students and visitors, offering a friendly and welcoming service. The role holder will answer a range of careers queries in person, by phone, and by email. They will use our Career Management System to arrange appointments, approve student records, and support students experiencing challenges with the system.
The role holder will also support with a range of administrative tasks as required, and there may be opportunities to work on other projects across the department as per business need.
Hours
Monday 9.30am-5pm (with 1-hour unpaid lunch break)
Tuesday 9.30am-5pm (with 1-hour unpaid lunch break)
Wednesday 9.30am-5pm (with 1-hour unpaid lunch break)
Thursday 9.30am-5pm (with 1-hour unpaid lunch break)
Friday 9.30am-5pm (with 1-hour unpaid lunch break)
Total paid hours: 10hours per week (minimum)
Applicants must be available for at least 10 hours each week. Due to the nature of the role (job share), we are unable to offer shifts on different days/times.
Location
The role will be based at our offices in Bush House, Strand Campus. This is a 100% on-campus role, due to the nature of the work.
How to apply
Please apply through King?s Talent Bank stating in the cover letter why this role interests you and include any relevant experience and skills.
Please note that the deadline for this vacancy is Wednesday, 28th August at 11:59pm.
Interviews will be held via Teams on Friday, 6th September, applicants must be available on this day for interview.
Full training and support will be provided if successful on the Wednesday 11th September.
You must be available for a start date on Monday 16th September.
The role may be extended beyond the end date advertised.
If you have any questions, please email danial.haq@kcl.ac.uk
Qualifications
n/a
Skills
While previous experience in a similar role is not essential, a background in the following would be desirable:
A customer-facing role (e.g. retail, hospitality, healthcare)
Proficient with using Microsoft Office, Teams and computer systems
Excellent verbal and written communication skills
Good knowledge of professional English, grammar and spelling
Reliable and punctual
Should be able to commit to the shifts stated in the job advert every week.
Please provide clear examples of how you meet the above criteria.
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