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Job Description
This particular role is a full time assignment and is not suitable for a student.
Working hours Monday to Friday 8:30am - 4:30pm
The role is to cover semester activities, please see the dates below:
09/09/2024 - 13/12/2024
13/01/2025 - 17/04/2025
The face of King's? is the primary focus for this role and involves being available to help and support students, staff, and visitors when they are on site. Most of this role will be on ?the shop floor?, supporting the community in our public spaces. Good customer service skills are required to support the Directorates vision of ?World class services, for a world class University.? The post holder will have good communication skills, and to act as a key information contact for stakeholders.
Along with customer service, this role will have a strong focus on H&S, focusing on stewarding of high traffic areas (pinch points) throughout the day due to high levels of campus activity. You will play a vital role in ensuring that we provide a safe working environment of all building users by identifying issues and reporting via the correct channels. You will also act in the capacity of fire evacuation marshal in the event of a fire alarm activation.
The successful candidate will be required to work five shifts in seven on a revolving shift pattern in accordance with the needs of the business.
Customer Service and Quality
- Become the familiar face for all building users to assist with the delivery a world class campus experience.
- To role model the highest levels of customer care though the Fit for King's programme and monitor, where required, the quality of all services provided to the community.
- Helping all building users with wayfinding, knowledge of campus activity and general queries whilst highlighting health and safety issues and promoting positive behaviors
Communication
- To be confident and pro-active in conversing with students, staff and visitors.
- Develop and maintain excellent relationships with all members of the Campus Operations team and communicate regularly with their line manager with any new or important issues as they may arise.
- Work cohesively within a team of 12+ individuals, motivating, supporting and driving the team forward for the benefit of the business.
Manage flow of building occupants
- Actively encouraging the flow of staff and students through high traffic areas (pinch points) when entering/exiting teaching spaces, informal learning space etc. and politely moving on students and staff who are congregating in corridor areas.
- To act in the capacity of evacuation marshal as required, by monitoring areas to prevent re-entry to affected spaces as well as shepherding staff and students away from the buildings.
General
- The successful candidate will be required to work five shifts in seven revolving shift patterns in accordance with the needs of the business.
- The post holder may be required to undertake other duties as may reasonably be required from time to time.
- To take pride in their appearance, ensuring immaculate presentation in line with campus activity
Qualifications
n/a
Skills
- Demonstrable ability to deliver a high level of customer satisfaction
- Excellent oral & written communication skills
- Experience in delivering high level customer service
- Presentable appearance
- Professional and positive approach to work
MORE JOBS LIKE THIS
The School of Politics & Economics will be recruiting Welcome Desk Assistants to help in the School Office for Welcome Week (16th September - 20th September 2024) and the first week of teaching (23rd September - 27th September 2024).
This is a great opportunity to help welcome new and returning students at the start of the new term. Welcome Desk Assistants will staff the front desk of the School of Politics and Economics main office, Room 7.01 in Bush House North East Building. Throughout these weeks, the School Education Office will be attending academic and welcome inductions for students so you will be the first point of contact for student queries, helping with questions such as how to find timetables, access KEATS, signpost to wellbeing services or locate a room on campus.
For more complex queries, you will take full details and contact information and pass on to the Programme teams for them to respond directly to the student. This is a fantastic opportunity to enhance your administration, communication, and support service skills as well as problem-solving, active listening and attentiveness.
In-between queries, you will be asked to complete administrative tasks such as supporting us in designing a mentoring pilot scheme, reviewing and providing student perspectives on policies, testing submission forms and researching initiatives to support our careers offer.
Welcome Desk Assistants will work in shifts, so we are looking for people who are available between 10-1PM or 1-4PM. Welcome Desk Assistants will be paid at a standard student rate of ?13.92 per hour.
To apply for shifts for this role, please complete the questions on this job advert. If you pass our pre-screening, you will be invited for an informal call to discuss the role further.
Please note, this role is open to Undergraduate and Postgraduate students enrolled in the following departments which sit in the School of Politics and Economics: Department of Political Economy, European & International Studies, and King?s Russia Institute only.
Qualifications
NONE
Skills
- Excellent customer service - ability to interact and ask questions in a polite and friendly manner.
- Patience - demonstrate patience and empathy, conveying information calmly and clearly.
- Organisation - ability to multitask, clearly find documentation and keep a tidy workspace.
- Technical - confident in using and guiding students on different platforms including timetables, Student Services Online and KEATS.
- Information retention - you will be provided with guides and handbooks, but this can be a busy environment, so we are looking for candidates who can read and retain information so they can have this readily available for student queries.
About us
King's Careers & Employability facilitates excellent career management and employability services, supporting our students and alumni, enabling them to develop effective career skills and build a platform for future success.
The role
We are recruiting for a Careers Engagement Assistant (CEA) to work closely with both the Marketing & Communications Officer and Assistant within the Student Careers Engagement team. This role will be marketing-focused but varied and offers the opportunity to gain experience in a variety of areas.
The role holders are expected to work 10 hours per week and set working patterns will be agreed upon job offer (in accordance with role-holders availability). The role will be based at King?s Strand Campus (Bush House) and the role will be hybrid (a mix between in-person and remote). There may be occasions where role-holders are expected to travel to other King?s campuses.
Please note that the deadline for this vacancy is 05 September, 11:59pm.
Interviews will be held via Teams on 17 September and applicants must be available on this day for interview. Full training and support will be provided.
In your covering letter, please explain what your motivations are for applying for this role and include any relevant skills, experiences or interests you have.
If you have any questions, please email greer.riddell@kcl.ac.uk.
Qualifications
n/a
Skills
Experience / Skills
Formal work experience is not essential for this role. We are seeking candidates with an interest and commitment to supporting our work. However, applicants with knowledge, experience or an interest in any of the following areas are desirable:
Interest/experience in marketing and content creation (including design work, social media, photography and videography.
Interest in developing marketing ideas that attract students to attend events and engage with the wider King's Careers and Employability services.
Proficient with using Microsoft Office, Teams and computer systems.
Excellent verbal and written communication skills, including a good knowledge of professional English, grammar and spelling.
In your covering letter, please explain what your motivations are for applying for this role and include any relevant skills, experiences or interests you have.
Assisting with a Rapid Evidence Assessment as part of a Deliberative Engagement Review for the Welsh Government.
Responsibilities will be searching for literature, screening key information from shortlisted studies, and contributing to reporting. The role holder should expect to be working in a fast-paced policy environment.
Qualifications
Undergraduate degree
Skills
Experience of conducting literature reviews desirable, but not essential.
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