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Student Experience Intern
Job Description
ACCOUNTABLE TO: Representation & Insight Manager
SALARY: £23,000 per year (inc London weighting)
HOURS OF WORK: 35 hours per week, some evening work and weekend will be required.
LOCATION: Borough Road Campus with occasional work at other SBSU sites required. The option to work remotely for some of the working week is available for this role, it is expected that the minimum amount of time required on site to deliver this role would be 4 days per week. This will increased during busy periods of delivery.
KEY RESPONSIBILITIES
Responsible for assisting with the development and support of the Union’s academic, social and recreational communities to ensure students build networks, make friends, gain skills and a sense of belonging.
Using the Union’s community support framework to assist with building a sense of community and belonging - attracting and engaging members and training and developing student community leaders:
- Assist with planning and delivery of comms campaigns and promotional activity to generate memberships. Including organising promotional activity at Freshers Fair; during Welcome and Induction and at open-days.
- Assist with induction and ongoing training for student community leaders, and supporting them to effectively carry out their role
- Assist with providing advice and support to student community members and leaders on policy; process and procedures relevant to their activity.
- Assist with collecting participation data for engagement tracking, ensuring accurate recording and storage.
- Assist with the set up of new communities, ensuring they meet the compliance and eligibility criteria.
Responsible for assisting with the planning and delivery of community based events, tailored to the needs of the members, this might include social events; training and workshops; guest speakers; networking events; fundraisers.
- Assist with bookings and liaise with internal and external providers including but not limited to: venues, equipment, facilitators, performers; vehicles; University staff, security, facilities and casual staff.
- Collaborate with the communications team, and front of house team to deliver high quality online and offline promotion and sales for Events.
- Assist with events ticket sales, marketing and sponsorship, promotions, commissions and income to ensure targets are met.
- Collaborate with the university and external commercial teams to ensure the smooth and safe running of events.
Assist with the co-ordination of the Union’s student voice and democracy and contribute to the Union’s strategic and operational planning and delivery.
Assisting elected student leaders to host regular forums for community members meet and provide insight into their student experience
Assist with collection, analysis and reporting of data and insight from students, tracking responses and feeding back on progress.
Assist with day-to-day financial monitoring including creating and monitoring set budgets, raising invoices and purchase orders, sourcing quotes and updating the financial tracking system.
Undertaking project initiation for key areas of responsibility, using the Union’s planning process.
Assist with measuring, evaluating and reporting on the impact of key areas of responsibility to inform development of new work.
Assist with the recruitment, induction and onboarding of temporary staff as required.
Assist with rotas and submitting hours of work for temporary staff if required, to the finance team by the monthly deadline to ensure payment.
Collaborating with other Union staff to assist with cross-Union activity relating to:
- Welcome and freshers;
- Elections and democracy (including committees)
- SU Student Council
- NSS completion;
- Open-days;
- Officer campaigns,
- Student outreach
Qualifications
Please see above
Skills
CRITERIA
EXPERIENCE
Experience of taking a leading role in a successful project
Essential
Experience of working to set processes
Essential
Experience of working to project plans
Essential
Experience organising and delivering events / talks / training / workshops
Desirable
Experience of assisting with significant projects.
Desirable
Experience of evaluating work and using evaluation in planning activity
Desirable
Lived experience of being a member of a low-participation, or underrepresented community
Desirable
Experience organising and delivering community-based events and activity
Desirable
Experience of delivering successful promotional campaigns
Desirable
KNOWLEDGE
Good understanding of how communities of support can positively impact on student experience
Essential
Understanding of the societal barriers which impact low-participation groups
Desirable
Understanding of key themes relating to student experience and higher education
Desirable
Knowledge of current student social trends
Desirable
Understanding of key themes of project management (insight, analysis, planning, evaluation)
Desirable
ATTRIBUTES/SKILLS
Excellent interpersonal and communication skills – able to engage people across a range of groups
Essential
Provides excellent customer service to all stakeholders
Essential
Creates and implements systems for ensuring effective self-planning and organisation
Essential
IT competent with a working understanding of Microsoft Office and some database experience
Essential
Ability to prioritize workload and meet deadlines
Essential
Ability to effectively plan and evaluate activity and measure and report on outcomes
Essential
VALUES AND ETHICS
Ability to engage a diverse range of students and understand their needs
Essential
Is self-aware and thinks about the needs of others in order to build positive relationships
Essential
Commitment to understanding issues that affect social mobility and to challenging them through their work
Essential
Demonstrably high standards of personal integrity
Essential
Adheres to relevant policies and procedures.
Essential
Reflects on own practice and learn from mistakes
Essential
Listens to and values input and views from others, especially those with perspectives different from their own
Essential
Considers the implications of actions and behaviours on different communities
Essential
Both the main responsibilities and person specification are not exhaustive, and the post holder will be required to demonstrate the ability to work across a number of areas as required by the Trustee Board and their manager during their time in post.
MORE JOBS LIKE THIS
Exam Invigilation Supervisor
Grade 6 - £18.34 p/h
We are hiring for a temporary Exam Invigilation Supervisor for the January 2023 period at London South Bank University.
The dates of the exams are 09/01/2023 - 20/01/2023 and this placement will run from 19th Dec 2022 to 20th Jan 2023.
Main purpose of the job
- To manage the invigilation timetabling process and ensure the exam period runs smoothly
Main duties
- To coordinate and oversee the timetabling of the invigilators, checking their availability and scheduling them for multiple exams, across the two-week period in Jan 2023
- To ensure registers are printed and distributed to relevant university staff and all invigilators in a timely manner
- To meet and greet exam invigilators during the exam period, and escort to exam rooms
Qualifications
Not applicable.
Skills
Person specification and skills
- Ability to manage complex exam timetables
- Ability to work to deadlines and to cope with tight schedules in a calm and efficient manner
- Excellent coordination and time-management skills
- Highly effective interpersonal and communication skills including oral, written/literacy, numeracy, and presentation skills.
- Good knowledge of word processing, databases and spreadsheets
An exciting opportunity exists for a MA or PhD student assistant to work within the Centre for Primary Health and Social Care at the Schools of Social Sciences and Professions at London Metropolitan University.
The successful candidate will work with Professor Yolanda Eraso, Director of the Research Centre on key tasks to support the work of the centre, including: liaising with centre members, promoting the centre?s events through Eventbrite and social media, gathering information on funding bids of interest to centre members, providing support for the organisation of events.
Qualifications
Students enrolled on PhD programme or PhD holders
Students enrolled on MA programme or MA holders
Skills
Excellent communication skills
IT skills to manage Weblearn, Eventbrite page and social media
Social media communication skills (Twitter, Facebook)
Funding/grants search skills
The successful candidate will work with Professor Yolanda Eraso, Director of the Research Centre on key tasks to support the work of the centre, including: liaising with centre members, promoting the centre?s events through Eventbrite and social media, gathering information on funding bids of interest to centre members, providing support for the organisation of events.
Qualifications
Students enrolled on PhD programme or PhD holders
Students enrolled on MA programme or MA holders
Skills
Excellent communication skills
IT skills to manage Weblearn, Eventbrite page and social media
Social media communication skills (Twitter, Facebook)
Funding/grants search skills
JOB SPECIFICATION
School/Department: Technical Support Services
Job Title/Grade: Newsroom Technician G5
Reporting to: Technical Service Manager
Purpose of the post
Elephant Studios at LSBU represents a multi-million investment by the University to create an industry-ready media facility that will ensure graduates have the best possible experience and employment outcomes in a fast changing media landscape.
The post holder will be responsible for ensuring the smooth running of all activities in the newsroom and radio studios and associated areas in the Elephant Studios @ LSBU facilities. The post holder will carry out the day-to-day preparation, operations, maintenance, and booking of the designated specialist spaces, as well as the support for the academic courses, research and enterprise projects. The post holder will provide professional expertise in the areas of newsroom operations, to provide guidance and advice as well as contribute to the delivery of academic activities in the specialist areas. This may include inductions, technical demonstrations including camera and lighting techniques, or other related processes. The post holder will be the first port of call for student and staff support and will be working closely with academic staff on live broadcast events.
MAIN ACTIVITIES AND RESPONSIBILITIES
- To work as part of the technical team to provide high quality technical support and demonstrations in relation to teaching, research and enterprise within the designated curriculum area.
- Present and demonstrate technologies, processes, software and/or associated equipment to individuals or groups of students, staff and other identified stakeholders as required.
- Undertake the preparation of the newsroom facilities including radio studios for classes and projects, making sure that they are safe, supplied and maintained. Manage the designated studios bookings via our online booking system.
- Work closely with, and be able to deputise for the technical team colleagues, including rota duty covering evening support hours across the facility. Occasional overtime may be required at busy periods of the year including shows and events.
- Provide expert advice related to the procurement, use and implementation of the associated technologies, including testing and evaluation of systems or relevant software.
- Responsible for the maintenance of all specialist equipment in the designated area/s, providing installation and hardware support where appropriate or liaising with external partners as required ensuring that the systems remain operational.
- To act as health and safety representative for activities taking place within the designated spaces ensuring that the facilities are fully compliant with all health and safety regulations. Carry out risk assessments and keep appropriate records.
- Maintain, develop and broaden expertise with his/her own knowledge of processes, systems and procedures associated with the area evaluating and implement new technical advances, innovations in hardware, software or processes in line with professional practice.
- Undertake other temporary duties commensurate with the level of the role, as agreed through the appropriate line management structure with the Studios Manager to meet the requirements of the department.
It is expected that the post holder will not take annual leave during key points in the academic calendar. The post holder will be required to work flexibly due to the nature of the work in this curriculum area.
Qualifications
Not applicable
Skills
SELECTION CRITERIA
D = Desirable, E = Essential
- Professional experience in a relevant area (E). Practical Knowledge of and experience of live newsroom environments (E) including Newsroom Systems (D), practical knowledge of a range of relevant media hardware such as radio microphones, in-ear monitors and studio cameras (E) Practical knowledge of basic TV studio lighting and techniques (E), practical knowledge of broadcast equipment such as the NewTek TC1 Tricaster or other, vision mixers, sound mixers, remote camera systems and on-screen graphics (E) Knowledge of studio communications such as skype boxes, video streaming (D.) Practical knowledge of live radio studio environment (D) with Broadcast systems such as Synergy, Burli, Ross Inception or similar (E).
- ICT Skills: To be committed to and have experience of using applications associated with Media ICT in both bespoke and networked environments (E). Knowledge of media distribution systems (D). Some practical knowledge of a range of relevant media applications such as Adobe premiere, After Effects, DaVinci resolve, as well as file transfer systems (D).
- Proven ability in providing excellent technical support and technical demonstrations in either a higher education or professional environment (E).
- Operational experience of Health and Safety Issues (E) and practical application of Health and Safety Measures and risk management (E).
- Excellent organisational, administrative and technical skills, be able to: use initiative, plan, prioritise and organise own varied workload, and potentially those of others, in a timely manner (E), to approach challenges/problems in a flexible, creative and proactive way (E). An ability to successfully undertake the projects (E). Ability to identify own training needs. (E).
- Highly effective interpersonal and communication skills including both oral, written and presentation skills (E).
- Able to demonstrate a commitment to continued learning, the willingness and ability to learn new skills in order to carry out the duties of the role, in a continuously evolving environment (E).
- To be able to demonstrate good customer service skills (E) and to a commitment to the provision of a quality service to both staff and students within the School of Arts and Creative Industries (and elsewhere within the University) and to external stakeholders (E).
- Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).
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