Job Description
ACCOUNTABLE TO: Representation & Insight Manager
SALARY: £23,000 per year (inc London weighting)
HOURS OF WORK: 35 hours per week, some evening work and weekend will be required.
LOCATION: Borough Road Campus with occasional work at other SBSU sites required. The option to work remotely for some of the working week is available for this role, it is expected that the minimum amount of time required on site to deliver this role would be 4 days per week. This will increased during busy periods of delivery.
KEY RESPONSIBILITIES
Responsible for assisting with the development and support of the Union’s academic, social and recreational communities to ensure students build networks, make friends, gain skills and a sense of belonging.
Using the Union’s community support framework to assist with building a sense of community and belonging - attracting and engaging members and training and developing student community leaders:
- Assist with planning and delivery of comms campaigns and promotional activity to generate memberships. Including organising promotional activity at Freshers Fair; during Welcome and Induction and at open-days.
- Assist with induction and ongoing training for student community leaders, and supporting them to effectively carry out their role
- Assist with providing advice and support to student community members and leaders on policy; process and procedures relevant to their activity.
- Assist with collecting participation data for engagement tracking, ensuring accurate recording and storage.
- Assist with the set up of new communities, ensuring they meet the compliance and eligibility criteria.
Responsible for assisting with the planning and delivery of community based events, tailored to the needs of the members, this might include social events; training and workshops; guest speakers; networking events; fundraisers.
- Assist with bookings and liaise with internal and external providers including but not limited to: venues, equipment, facilitators, performers; vehicles; University staff, security, facilities and casual staff.
- Collaborate with the communications team, and front of house team to deliver high quality online and offline promotion and sales for Events.
- Assist with events ticket sales, marketing and sponsorship, promotions, commissions and income to ensure targets are met.
- Collaborate with the university and external commercial teams to ensure the smooth and safe running of events.
Assist with the co-ordination of the Union’s student voice and democracy and contribute to the Union’s strategic and operational planning and delivery.
Assisting elected student leaders to host regular forums for community members meet and provide insight into their student experience
Assist with collection, analysis and reporting of data and insight from students, tracking responses and feeding back on progress.
Assist with day-to-day financial monitoring including creating and monitoring set budgets, raising invoices and purchase orders, sourcing quotes and updating the financial tracking system.
Undertaking project initiation for key areas of responsibility, using the Union’s planning process.
Assist with measuring, evaluating and reporting on the impact of key areas of responsibility to inform development of new work.
Assist with the recruitment, induction and onboarding of temporary staff as required.
Assist with rotas and submitting hours of work for temporary staff if required, to the finance team by the monthly deadline to ensure payment.
Collaborating with other Union staff to assist with cross-Union activity relating to:
- Welcome and freshers;
- Elections and democracy (including committees)
- SU Student Council
- NSS completion;
- Open-days;
- Officer campaigns,
- Student outreach
QualificationsPlease see above
SkillsCRITERIA
EXPERIENCE
Experience of taking a leading role in a successful project
Essential
Experience of working to set processes
Essential
Experience of working to project plans
Essential
Experience organising and delivering events / talks / training / workshops
Desirable
Experience of assisting with significant projects.
Desirable
Experience of evaluating work and using evaluation in planning activity
Desirable
Lived experience of being a member of a low-participation, or underrepresented community
Desirable
Experience organising and delivering community-based events and activity
Desirable
Experience of delivering successful promotional campaigns
Desirable
KNOWLEDGE
Good understanding of how communities of support can positively impact on student experience
Essential
Understanding of the societal barriers which impact low-participation groups
Desirable
Understanding of key themes relating to student experience and higher education
Desirable
Knowledge of current student social trends
Desirable
Understanding of key themes of project management (insight, analysis, planning, evaluation)
Desirable
ATTRIBUTES/SKILLS
Excellent interpersonal and communication skills – able to engage people across a range of groups
Essential
Provides excellent customer service to all stakeholders
Essential
Creates and implements systems for ensuring effective self-planning and organisation
Essential
IT competent with a working understanding of Microsoft Office and some database experience
Essential
Ability to prioritize workload and meet deadlines
Essential
Ability to effectively plan and evaluate activity and measure and report on outcomes
Essential
VALUES AND ETHICS
Ability to engage a diverse range of students and understand their needs
Essential
Is self-aware and thinks about the needs of others in order to build positive relationships
Essential
Commitment to understanding issues that affect social mobility and to challenging them through their work
Essential
Demonstrably high standards of personal integrity
Essential
Adheres to relevant policies and procedures.
Essential
Reflects on own practice and learn from mistakes
Essential
Listens to and values input and views from others, especially those with perspectives different from their own
Essential
Considers the implications of actions and behaviours on different communities
Essential
Both the main responsibilities and person specification are not exhaustive, and the post holder will be required to demonstrate the ability to work across a number of areas as required by the Trustee Board and their manager during their time in post.
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