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Student Affairs Case Officer
Job Description
- The post-holder will be part of an enterprising civic university addressing real world challenges.
- The post-holder reports to the Head of Student Affairs and is a member of the Student Affairs Team.
- Typically, the workload will include:
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- Assisting with the administration of student complaints, academic misconduct academic appeals, student disciplinary, withdrawal appeals, and fitness to practise cases and processes (internal and from partner institutions).
- Organising and attending panel meetings, and documenting decisions.
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- Providing feedback on operational suitability of the relevant policies and procedures.
- Co-ordinating the annual policy review cycle.
- Assisting with the administration of OIA cases.
- Drafting letters and investigation reports.
- Managing student matters and files.
- Assisting members of the team in drafting policies.
- Coordinating and maintaining internal records in relation to academic appeals, academic misconduct, student complaints, student disciplinary, withdrawal appeals and fitness to practise.
- Managing and maintaining systems used for student cases.
- Assisting with the administration of and responses to FOI requests, subject access requests and other requests for information.
- A crucial aspect of the role is to manage and develop strong collaborative working relationships with the team but also with appropriate points of contact in the seven schools, student services, the academic registry and professional services.
General
- To take responsibility for drafting letters.
- To form collaborative working relationships with all the academic schools and professional service groups.
- To proactively promote best practice in order to achieve continuous improvement and legal compliance within LSBU group.
- To contribute to the development of LSBU-wide regulations, policies, procedures and guidelines so they are robust, clear and consistent with legal requirements.
- Keep up-to-date on relevant areas of law, best professional practice and higher education sector developments.
- To help implement internal and partner institutions’ student complaints,
appeals, academic misconduct, student disciplinary, withdrawal appeals and fitness to practise investigation processes that conform to the university’s published academic regulations and external statutory requirements by:
- organising regular meetings of student appeals panels, academic misconduct panels, student disciplinary panels and fitness to practise panels and academic misconduct coordinators’ meetings, liaising with students and academic staff across the university, distributing papers, taking minutes and following up action points as required;
- helping to maintain student case work investigations paper files, electronic databases and archives;
- establishing a network of appeals/academic misconduct teams with partner institutions and working collaboratively with the network and LSBU student case team;
- producing know-how in relation to regulatory frameworks and dispute resolution routes in relation to academic appeals and academic misconduct in partner jurisdictions;
- helping with routine tasks such as photocopying, filing, generating and addressing/ sending internal university and external mail;
- assisting the Head of Student Affairs to manage student expectations of student complaints, appeals academic misconduct, disciplinary, withdrawal appeals and fitness to practise processes proportionately and sympathetically, in person, via telephone, e- mail and letter, within the letter and the spirit of the university’s academic regulations and relevant external codes of practice and legislation;
- circulating student files to the appeals panels, academic misconduct panels, student complaint panels, student disciplinary panels, fitness to practise panels and students;
- reporting on the progress of case investigations to academic and administrative staff across the university;
- collating reports on student complaints, academic appeals, and academic misconduct from partner institutions;
- reporting on the progress of case investigations to students under complaint or appeal and under investigation for academic misconduct, student disciplinary and fitness to practise;
- generating and/or editing complex correspondence as required;
- assisting the Head of Student Affairs to provide regular data collection and statistics as required, including an annual report to the Quality and Standards committee on student complaints, academic appeals, academic misconduct, student disciplinary, withdrawal appeals and fitness to practise investigations;
- taking notes of meetings;
- assisting the Head of Student Affairs to act upon internal and external feedback on the student complaints, appeals, academic misconduct, student disciplinary, withdrawal appeals and fitness to practise investigations processes to improve and enhance the processes.
- To undertake such other duties as may be assigned from time to time to help the work of the Head of Student Affairs.
Qualifications
Please see above
Skills
Selection Criteria
Essential:
- Educated to Level 3 (or equivalent) or above.
- Works in an organised way and manages competing work priorities effectively, with good attention to detail with a common sense, pro-active approach.
- Willingness and ability to work on a wide variety of different legal issues, communicating complex legal and commercial ideas clearly to legal professionals and lay-people.
- Ability to deliver work of a consistently high quality across a wide variety of subject areas and specialisations, often to tight deadlines and to prioritise effectively.
- Good interpersonal skills, a natural team-player with a demonstrable record of forming flexible, collaborative professional relationships with stakeholders including students, academics, Executive and Senior Managers, and external contacts.
- Ability to recognise sensitive issues and maintain strict confidentiality.
- Able to demonstrate an understanding of, and commitment to equality, diversity and inclusion, and its practical application.
MORE JOBS LIKE THIS
Research assistant required to work on a project that investigates the higher education experiences and outcomes for mixed-heritage/raced young people (18-25yrs) in London. The project is a mixed-method study consisting of quantitative data analysis of existing public survey datasets, focus groups with mixed-heritage students in London universities, sixth-forms and colleges, and semi-structured interviews with school and university staff. The study is led Dr Ayo Mansaray (School of Education, Communication and Society) with Dr Chiamaka Nwosu (King?s Business School).
The post-holder will provide research support for the qualitative elements of the project, including tasks such as: recruitment and arrangement of student and staff interviews, contributing to the drafting of qualitative interview topic guides, conducting student focus groups and one-to-one staff interviews, data management (e.g. cataloguing data files, sending files for transcription etc.), data analysis, and report writing. The RA will also provide ad hoc administrative support to the project team. The RA will be expected to attend in-person project meetings with funders in London.
Qualifications
BA and MA/MSC in a Social Science/Arts & Humanities discipline, undertaking a doctorate.
Skills
Experience of MS Teams, and MS office suite (e.g. Word etc.), and knowledge of bibliographic software (e.g. Endnote) and qualitative data analysis software (e.g. Nvivo).
Interest in the experiences of racialised groups in the education system and/or social justice in education.
Understanding of research design and project management. Good understanding of qualitative methodologies, specifically prior experience of focus group or individual interviewing.
Good communication, organisational and interpersonal skills.
Ability to travel across London to attend meetings and conduct interviews.
We are looking for an enthusiastic technician to join our team of scientists and clinicians to develop bone marrow organoids and investigate the interaction between malignant cells and the immune system. The successful candidate will work with fresh and frozen peripheral blood and bone marrow samples from healthy donors and patients with myeloproliferative neoplasm.
The Research technician needs to use a variety of techniques such as flow cytometry, cell culture, imaging and other necessary techniques.
Qualifications
A degree in biology or an equivalent degree in a relevant subject.
Skills
Essential:
Experience in cell culture, flow cytometry, and work with organoids.
Familiar with essential molecular techniques.
NOT SUITABLE FOR STUDENTS
Job purpose
To work as part of either the Recruitment or the HR Operations Services Team to provide a quality, timely, customer focused HR recruitment/contractual administration/transactional service to key stakeholders, job applicants and customers throughout the Queen Mary community.
To assist with a range of administrative support appropriate to the grade and as required within the HR team, by managers and employees, abiding by all HR policies and procedures and making sure key associated tasks are delivered, including maintenance of records.
To operate as an effective and flexible member of the HR team, supporting the work of the department in the delivery of an effective HR service to line managers, staff and prospective job applicants.
Main duties and responsibilities
To provide a high level of customer service to all customers, including staff at the University and job applicants
To support the Recruitment or HR Operations function to help provide high quality HR administrative support. Duties will include:
o Recruitment administration
o Asylum & Immigration Documentation checks for New Starters/Re-Joiners/Lifecycle of Employee/ Extensions/Annual Right to Work checks o General HR administration
o Administration of employment administration o ResourceLink/Payroll updates
o Administration support providing letters for grading of posts
o Probation administration o Administration of Parental Leave
o Termination of employment (all categories)
o Upkeep of electronically stored personal records
o Compliance with Data Protection Legislation
To provide accurate and timely information to members of staff in the wider University.
To apply a good working knowledge of administrative processes to answer queries and resolve problems from colleagues and external customers.
To manage own workload allocated by the Recruitment or HR Operations Team Leader ensuring that all queries are dealt with in a timely, accurate manner, escalating complex problems to the relevant senior colleague as required.
To input and make revisions to electronic systems and produce contractual and other documentation within defined quality standards and service level agreements.
To follow published procedures and work instructions where supplied, using appropriate judgement as to when to escalate an unusual enquiry to the Recruitment or Employment Administration Services Team Leader.
To ensure that all written documentation e.g., e-mail, letters, contracts are accurate and contains the correct information.
To work across the wider Recruitment and HR Operations Team, in response to peaks and troughs of business activity and to provide additional HR administrative support for seasonal activities such as e.g., the processing of Student Ambassador, Demonstrator, Teaching Assistant and Teaching Fellow and other short term engagements.
To provide information and guidance on administrative processes to any new members of staff in the department.
Ensure that electronic filing is carried out promptly, securely and accurately
To maintain confidentiality in all matters, adhering to Data Protection legislation at all times.
Qualifications
A minimum of three GCSE?s grades A-C including Mathematics and English or Equivalent
Skills
Administrative experience with the demonstrable ability to work on own initiative and take ownership of allocated activities
Previous experience of working within a Human Resources environment
Previous experience of working with HR systems, and experience of using ResourceLink would be a distinct advantage
Experience of working in a large and complex organisation
Excellent IT skills and knowledge of Microsoft Office Packages specifically Word, Excel, and Teams
Good written and oral communication skills and numeracy skills
Strong customer service skills
The ability to manage conflicting priorities and work well under pressure
Demonstrable team working ethic and skills
A keen interest in Human Resources and an awareness of and/or willingness to learn about relevant employment legislation
Able to draft written correspondence, including contractual correspondence and emails, to a good standard
Ability to present information clearly and concisely using Microsoft Office packages
Able to deal sensitively with confidential information
Good interpersonal skills
Organised, methodical and accurate with excellent attention to detail
Demonstrable focus on continuous improvement
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