Student Affairs Case Officer

Job Description

  • The post-holder will be part of an enterprising civic university addressing real world challenges.


  • The post-holder reports to the Head of Student Affairs and is a member of the Student Affairs Team.


  • Typically, the workload will include:


    • Assisting with the administration of student complaints, academic misconduct academic appeals, student disciplinary, withdrawal appeals, and fitness to practise cases and processes (internal and from partner institutions).

    • Organising and attending panel meetings, and documenting decisions.


    • Providing feedback on operational suitability of the relevant policies and procedures.

    • Co-ordinating the annual policy review cycle.

    • Assisting with the administration of OIA cases.

    • Drafting letters and investigation reports.

    • Managing student matters and files.

    • Assisting members of the team in drafting policies.

    • Coordinating and maintaining internal records in relation to academic appeals, academic misconduct, student complaints, student disciplinary, withdrawal appeals and fitness to practise.

    • Managing and maintaining systems used for student cases.

    • Assisting with the administration of and responses to FOI requests, subject access requests and other requests for information.


  • A crucial aspect of the role is to manage and develop strong collaborative working relationships with the team but also with appropriate points of contact in the seven schools, student services, the academic registry and professional services.




  • To take responsibility for drafting letters.


  • To form collaborative working relationships with all the academic schools and professional service groups.


  • To proactively promote best practice in order to achieve continuous improvement and legal compliance within LSBU group.


  • To contribute to the development of LSBU-wide regulations, policies, procedures and guidelines so they are robust, clear and consistent with legal requirements.


  • Keep up-to-date on relevant areas of law, best professional practice and higher education sector developments.


  • To help implement internal and partner institutions’ student complaints,

appeals, academic misconduct, student disciplinary, withdrawal appeals and fitness to practise investigation processes that conform to the university’s published academic regulations and external statutory requirements by:


  • organising regular meetings of student appeals panels, academic misconduct panels, student disciplinary panels and fitness to practise panels and academic misconduct coordinators’ meetings, liaising with students and academic staff across the university, distributing papers, taking minutes and following up action points as required;


  • helping to maintain student case work investigations paper files, electronic databases and archives;


  • establishing a network of appeals/academic misconduct teams with partner institutions and working collaboratively with the network and LSBU student case team;


  • producing know-how in relation to regulatory frameworks and dispute resolution routes in relation to academic appeals and academic misconduct in partner jurisdictions;


  • helping with routine tasks such as photocopying, filing, generating and addressing/ sending internal university and external mail;


  • assisting the Head of Student Affairs to manage student expectations of student complaints, appeals academic misconduct, disciplinary, withdrawal appeals and fitness to practise processes proportionately and sympathetically, in person, via telephone, e- mail and letter, within the letter and the spirit of the university’s academic regulations and relevant external codes of practice and legislation;


  • circulating student files to the appeals panels, academic misconduct panels, student complaint panels, student disciplinary panels, fitness to practise panels and students;


  • reporting on the progress of case investigations to academic and administrative staff across the university;


  • collating reports on student complaints, academic appeals, and academic misconduct from partner institutions;


  • reporting on the progress of case investigations to students under complaint or appeal and under investigation for academic misconduct, student disciplinary and fitness to practise;


  • generating and/or editing complex correspondence as required;


  • assisting the Head of Student Affairs to provide regular data collection and statistics as required, including an annual report to the Quality and Standards committee on student complaints, academic appeals, academic misconduct, student disciplinary, withdrawal appeals and fitness to practise investigations;


  • taking notes of meetings;


  • assisting the Head of Student Affairs to act upon internal and external feedback on the student complaints, appeals, academic misconduct, student disciplinary, withdrawal appeals and fitness to practise investigations processes to improve and enhance the processes.



  • To undertake such other duties as may be assigned from time to time to help the work of the Head of Student Affairs.




Please see above


Selection Criteria




  1. Educated to Level 3 (or equivalent) or above.


  1. Works in an organised way and manages competing work priorities effectively, with good attention to detail with a common sense, pro-active approach.


  1. Willingness and ability to work on a wide variety of different legal issues, communicating complex legal and commercial ideas clearly to legal professionals and lay-people.


  1. Ability to deliver work of a consistently high quality across a wide variety of subject areas and specialisations, often to tight deadlines and to prioritise effectively.


  1. Good interpersonal skills, a natural team-player with a demonstrable record of forming flexible, collaborative professional relationships with stakeholders including students, academics, Executive and Senior Managers, and external contacts.


  1. Ability to recognise sensitive issues and maintain strict confidentiality.


  1. Able to demonstrate an understanding of, and commitment to equality, diversity and inclusion, and its practical application.


The KCL Global Cultures Institute seeks a Research Assistant to work on the Hussein Shariffe Unhoused Archive project. This digital archiving and transnational outreach project focuses on the Sudanese artist-filmmaker Hussein Shariffe. It explores how research on audiovisual archives that are born in conditions of exile, migration and diaspora enables new thinking on questions of postcolonial restitution, repatriation and reparation. The RA role involves support with completion of a digital archive of Hussein Shariffe’s papers, and administrative support for a hybrid workshop series based in London and Cairo. The workshop series begins in January 2024, and explores methods and approaches for restitution and reparation. The RA will report to the Project PI, Erica Carter, and liaise with a working group that includes colleagues in the UK, Ireland, Germany and the MENA region.


You must be either a PGR student or postdoc.


The RA will need to be a postgraduate student or postdoc with native or near-native Arabic language competence; basic knowledge of document capture, scanning, spreadsheets and similar digital tools; good organisational and communication skills; some awareness of issues in postcolonial cultural history and/or heritage. Knowledge of issues in film history and audiovisual heritage is desirable but not essential. 

Pay is normally £20.02/hour but rates are graded according to qualifications.

Originally developed and launched by the Queen Mary Global Policy Institute (QMGPI) team in 2021, the 2024 Policy Associate Scheme is co-hosted by QMGPI and the Mile End Institute.

Queen Mary Global Policy Institute

The mission of the Queen Mary Global Policy Institute (QMGPI) is to be a leader in global research and policy solutions, upholding Queen Mary’s commitment to positive social change, community participation and diversity of views. The Institute works across multidisciplinary Strategic Pathways of Rights, Inclusion and Diversity (migration, surveillance, and the rule of law); Resilience and Sustainability (community cohesion, planetary health and biodiversity, and innovation and artificial intelligence); and Health, Recovery and Reform (reform of healthcare system, trauma and recovery).   

The Institute takes Queen Mary's world class research and helps to translate this expertise into positive social and practical dividends by addressing key global problems across a range of policy areas.

The QMGPI helps to make Queen Mary’s research relevant, useful, shared and impactful through a human centred vision that transforms policy and practice. Our aim is to improve the lives of the communities to which we all at Queen Mary are connected to.


Mile End Institute

The Mile End Institute (MEI) was founded in 2015 and brings together politicians, policymakers, the Queen Mary community, and the public to debate the major challenges facing East London and the UK. Our team of academics and policy professionals aim to stimulate and inform policy debate to achieve more effective decision-making, policy delivery and accountability across government and civil society. MEI staff and Fellows have direct experience of working in both academia and public policy, bringing a comprehensive understanding of practical policy processes, alongside the historical and political context in which policy debates and decisions are made. 


We are looking for up to 7 Policy Associates (4 based with QMGPI and 3 based with the MEI) to join our teams this winter. Associates will work with senior colleagues from both Institutes, Queen Mary academics and other internal and external stakeholders to co-design, develop and deliver a diverse programme of activity and engagement. We welcome applications from Queen Mary students from all degree levels (undergraduate, Masters and PhD).


The opportunity will be structured in such a way as to ensure that interns can point to tangible achievements at the conclusion of the internship. A commitment of 10 hours per week is envisaged, with the scheduling of working hours to be agreed based on the course timetable of successful candidates.

If you have any questions about the role, please contact Audrey Tan, Policy Partnerships Manager (

Please see QMGPI-MEI news item for further information.



Associates may be invited to work on the following:

  • Mapping internal Queen Mary expertise in relation to QMGPI and MEI strategic themes

  • Supporting the Institutes’ social media presences

  • Internal promotion of the Institutes within Queen Mary

  • Media and press activity

  • Researching potential funding and collaboration opportunities

  • Database development and maintenance

  • Development of executive education / continual professional development opportunities

  • Any other duties as required


Deliverables during the Internship:

  • Co-authorship, editing and curation of QMGPI and MEI opinion pieces and blogs

  • Coordination and drafting of responses to Parliamentary Select Committee inquiries and other Government consultations

  • Planning, organisation and delivery of events

    • A reflective, written blog piece

    • A video blog/diary

    • Project deliverables as specified by supervisors


Undergraduate degree in any subject (completed or studying towards)


To be considered for this opportunity, please note that all applicants will need to submit a CV and complete the following application form:



To be considered for this opportunity, please note that all applicants will need to submit a CV and complete the following application form:



  • A clear interest and/or experience in the GPI strategic themes

  • Strong verbal and written communication skills

  • Excellent drafting, report writing and proof reading skills

  • Experience in the organisation and servicing of events

  • Full proficiency in Microsoft Office

  • Self-starter, with experience of working independently

  • An interest in international issues and policy development



  • Current QM postgraduate student (Masters or PhD)

  • Experience of managing social media accounts

QMUL is looking for Laboratory Operations Technician to support Laboratory Operations Managers in the delivery of strategies, policies and guidance, ensuring the safe and smooth operation of the Barts Cancer Institute’s laboratories.

Job context

The Barts Cancer Institute (BCI) is a Cancer Research UK Centre of Excellence whose work aims to transform the lives of those with and at risk of cancer through innovative research in the laboratory, in patients and in populations. BCI is internationally renowned in many areas of cancer research and it combines ground-breaking basic research with the expertise of clinicians and clinician scientists from the Centre for Experimental Cancer Medicine and the Barts NHS Trust to achieve improvements in cancer patient care. BCI is also a partner in the CRUK City of London Major Centre (together with UCL, Kings and the Francis Crick Institute) which is a Centre of Excellence in Biotherapeutics. BCI is committed in supporting and developing future cancer researchers through its extensive postgraduate training. It is one of six institutes within The School of Medicine and Dentistry (SMD), Queen Mary University of London.

 Main Duties and Responsibilities:

General Laboratory Operations and Management

  • Ensure the safe operation, maintenance and efficient day-to-day functioning of BCI Research and Teaching laboratories and facilities.

  • Act as-first-point-of-contact for laboratory staff and students to resolves problems/issues with laboratory equipment, escalating to the Laboratory Operations Manager as appropriate. Liaise with companies, service technicians and engineers when on site.

  • Ensure laboratory equipment and their accessories are calibrated and maintained to appropriate regulatory standards. To carry out checks of essential equipment, facilities and areas as required. Ensure problems are reported and rectified, and if required, liaise with the scientists and suppliers regarding servicing, repair and maintenance.

  • Support Laboratory Managers and Research staff with out of hours` emergencies, such as freezer breakdowns. Ensure appropriate emergency call out records are maintained and key back up resources are maintained.

  • Responsible for updating local files and records of staff training, equipment database, laboratory resources and where appropriate, maintain databases keeping accurate records, in line with requirements of GDPR.

  • Maintain and update laboratory rotas to ensure all laboratories are maintained to a high standard, supporting a Quality Management system.

  • Support the Cryostorage Facility, covering duties as necessary during colleagues’ absences and at times of additional pressure. Dealing with requests for storage and retrieval of frozen samples for researchers, tissue bank and clinical trial staff. Establish a repository of validated cell lines, carryout out routine quality checks such as STR profile and mycoplasma tests to ensure biological resources are regularly authenticated to ensure experimental validity.

Inductions and Training

  • Provide training for research staff and students (MSc and PhD) in the safe use of laboratories and lab equipment.

  • Supporting the BCI MSc programme in the set-up of practical classes, assisting the Laboratory Resource Manager with management of teaching laboratory.

  • To support the Laboratory Management in generating and providing documentation relevant to staff procedures, including Standard Operating Protocols (SOP’s) guidance documents and policies and be involved in the implementation of college procedures.

Health and Safety

  • Support BCI Laboratory Safety Officers by implementing, promoting and policing all aspects of Health and Safety in all laboratory areas. Arrange and undertake programmed laboratory audits and inspections as per Health and Safety support plans.

  • Manage waste streams in the laboratory including chemical and biological waste, ensuring that waste is correctly packaged. Monitor daily collection and disposal by Laboratory Support Assistant team. Any misuse of the facilities is to be identified and dealt with in an effective and fast manner.


  • Procurement of research and laboratory supplies for BCI laboratories and the BCI Purchase Store, maintaining essential stock and carry out laboratory stock inventories.

  • Meeting with suppliers and negotiating for provision on consumables and obtaining discounts where possible


  • Working sustainably in the labs and encouraging others to do so. Supporting the Laboratory Operations Manager on sustainability activities such as LEAF and contributing towards wider sustainability initiatives within the Institute.


  • Prioritising own workload to ensure deadlines are met using skill and judgement and delegating to assigned Laboratory Support Assistants within the laboratory management team.

  • The post holder must at all times carry out their responsibilities with due regard to the Queen Mary's Equal Opportunities and Health and Safety policies.

  • The duties of the post outlined above are not exhaustive, and the post holder will be expected to be co-operative and flexible, undertaking such administrative and other duties as may from time to time be reasonably expected of a member of research grade staff in a university.

  • These duties will be subject to review in line with the changing requirements of the Centre, Institute, School or Queen Mary, and with the development needs of the post holder as identified through regular review/appraisal processes.

The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager.

This job description accurately reflects the duties and responsibilities of the role at the time the job description was written. These duties and responsibilities may change over time without significantly impacting on the character of the role, the overall level of responsibility, or its grade.

Depending on strategic or operational needs, the jobholder may in the future be required to work for another existing or new organisational unit and/or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.



BSc or equivalent in a biological or related science  (Essential)

An appropriate professional safety qualification (e.g. IOSH/NEBOSH)  (Desirable)



Experience of working in a laboratory, preferably in a research environment.

Experience in handling and disposal of hazardous chemical and biological agents

Knowledge of health & safety issues relevant to work in a life-science laboratory environment

Ability to work to deadlines and manage time effectively

Good communication skills, written and oral

Able to work independently on own initiative and to demonstrate problem solving skills

High level of accuracy and attention to detail

Experience of common biological research techniques, such as cell culture, histology

Able to carry out duties, which require extensive manual handling and lifting of heavy objects

Evidence of good team-working, establishing and maintaining effective working relationships with others

Flexible and co-operative approach to work and be willing to provide an out of hours callout service for the Institute

Self-motivated, taking proactive steps with the intention to provide excellent service

Willingness to learn new skills and develop within the role

Willingness to work and travel between campuses as far as duties may require


Experience in use and maintenance of common items of laboratory equipment e.g. incubators, safety cabinets, centrifuges

Knowledge of management systems and legislation relating to work with genetically modified organisms and/or human tissue

Experience of preparing risk assessments and SOPs

Sourcing/purchasing of laboratory consumables and/or equipment

Experience in providing training to new staff and students

Ability to maintain good laboratory records with experience of using databases

Experience of collaborative working with building-maintenance staff and external contractors