School Assistant

Job Description

Please note that this position is for graduates only. Applications from current LMet students will not be accepted.

Instructions: Please send us a statement of no more than 2 pages outlining how you met the Experience/Skills required for the position.

Hours are Mon-Fri, 9am to 5pm but some part time assignments may be available.

We are looking for School Assistants to support the work of the School Offices.  You will be answering queries, providing support and signposting students to other services and more senior staff. School Assistants will work closely with Professional Service Department (PSD) and academic staff so that students are aware of the support available to them.

The School Assistants will play a key part in supporting the administrational function of the School Office.

The School Assistants will play a key role in creating a warm and professional customer facing environment for students and staff. They will ensure accurate and correct completion of department related administration in full compliance with the academic regulations and University requirements.

Key areas:

  • Customer service

  • Student administration

  • Academic support

Main duties and responsibilities:

The postholder will:

  1. Contribute to the delivery of an effective and flexible administrative, front facing information and reception service as appropriate.

  2. Interfaces with customers, partners and stakeholders, provides advice, communicates changes and responds to enquiries and requests in a timely manner.

  3. Providing support to staff and students through a range of methods including; front counter, telephones, online chat, email, and CRM systems.

  4. Work closely with the School to create an academic environment and community.

  5. Issuing replacement student ID cards.

  6. Process student letters namely but not exclusive to; transcript requests and course completion letters.

  7. Support academic administration of onboarding Associate Lecturers and Guest Lecturers; supporting recruitment procedures of academic and research staff; and course validation processes.

  8. Process School-level administrative support for collaborative partnerships, working with Academic Liaison Tutors and colleagues in Academic Quality and Development.

  9. Maintain and develop accurate record keeping systems and dissemination information on request from senior colleagues.

  10. Support colleagues in other school teams as and when needed by maintaining a good working knowledge of their processes.

  11. Organise, service and attend as required as a member, in School committees/meetings, including but not limited to, booking rooms, compiling agendas, taking minutes, overseeing follow-up actions, and pro-actively contributing to initiatives to support students.

  12. Capture, maintain and utilise detailed student meeting and action notes, ensuring compliance with GDPR and other data protection regulations, and enabling appropriate sharing with wider support teams

  13. Undertaking any other duties deemed appropriate by the Line Manager.


  1. Exemplify and promote the values of the University. Have a strong commitment to coaching and developing; working cooperatively with colleagues; valuing the contribution of others and sharing knowledge and expertise.

  2. Undertake other duties of a reasonable nature, as may be determined by the postholder’s supervisor from time to time, in consultation with the postholder.

  3. Carry out all duties in accordance with the University’s Equality and Diversity Policy actions and commitments designed to promote and improve equality, diversity and inclusion and protect members of staff or students from harassment. It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards members of staff, students, visitors or members of the public. The postholder should also counteract such practice or behaviour by challenging or reporting it.

  4. Take reasonable care of health and safety of self, other people and resources whilst at work to comply with the University’s Health and Safety Policy, Codes of Practice and local rules.

  5. Co-operate with the line manager or any other person with specific responsibility for health and safety, to enable the University’s responsibilities under the Health and Safety at Work Act to be performed.


Must be a graduate and not a current student. Due to the nature of this role we cannot offer it to current students.


Relevant experience

  1. Previous administrative experience (essential)

  2. Experience of working in a customer focused environment (essential)

  3. Experience of working effectively and proactively within a team situation, offering mutual support and cover for others when needed (essential)

  4. Experience of maintaining electronic accurate case notes and files (essential)

  5. Experience of using a CRM, records systems, and other large central information systems (desirable)

Education and training

  1. A commitment to continuing professional development (desirable)

General and special knowledge

  1. Have a working knowledge of Data Protection and confidentiality issues (desirable)

  2. A thorough understanding of the student-related academic cycle and administrative processes within Higher Education would be desirable (desirable)

  3. An understanding of a University based environment (desirable)

Skills and abilities

  1. Able to deliver a professional and polite service at all times, maintaining a clear focus on customer satisfaction and have the ability to deal effectively with a wide range of people accessing services (essential)

  2. Empathetic, helpful and communicative with an ability to handle issues of concern, and enjoy solving problems for others (essential)

  3. A commitment to inclusion - demonstrating an open, welcoming and supportive attitude to students (essential)

  4. Able to develop good working relationships with key contacts throughout the department and the university with a willingness to be flexible and work across services. (essential)

  5. Able to communicate in a clear, accurate and professional manner, both verbally and in writing to a range of internal and external clients. (essential)

  6. Able to service meetings and take minutes of the meetings accurately. (essential)

  7. Able to complete and update reports, pro-formas, letters, emails, web pages accurately and ensure good presentation. (essential)

  8. Able to maintain confidentiality at all times when dealing with students and their data, in accordance with the Data Protection Act. (essential)

  9. Able to carefully interpret/explain relevant policies, procedures and regulations and to provide advice and guidance to help others understand. (essential)

  10. Proficient in the use of MS Office, and cloud based products such as Google Drive and Box, Office 365 and be able to learn administrative systems as appropriate.(essential)

Special requirements (essential)

  1. A strong commitment to:

  • the University’s values, mission and strategic plan;

  • a “coaching and developing” approach when dealing with colleagues and students; and

  • working collegially; valuing the contribution of others and sharing knowledge and expertise.


We are looking for a Digital Communications Assistant to work closely with the School Communications Officer and enhance the school's activities on social media. There will be a focus on Twitter and Linkedin, targeting an academic audience, as well as the possibility to work on Instagram with the Student Engagement Officer.

Responsibilities will include:

  • Producing digital content for the ECS Twitter account, including writing engaging copy about our events, news and blogs, and designing relevant visuals. You will also ensure all content is accurate and conforming to King’s style and brand guidelines.

  • Scaling up our use of Linkedin.

  • Developing a social media plan. 

  • Producing a monthly analytics report, monitoring and evaluating the performance of: 

    • ECS website.

    • ECS Twitter.

    • CRESTEM Twitter.

    • ECS Instagram.

    • ECS Linkedin.

    • Newsletter to students.

    • Newsletter to external audiences.


Higher education degree.


We are looking for someone with already some amount of relevant experience, as that will ensure they can work independently early on in the role, and take initiatives (suggesting new types of posts and being willing to think outside the box and trying new things would be an asset). 

  • Experience of using Twitter and Linkedin for professional purposes.

  • Demonstrable experience of tracking and analysing data in support of effective marketing and communications activities.

  • Understanding of Web Content Accessibility Guidelines and SEO.

  • Excellent writing, proofreading and copy-editing skills.

  • Excellent attention to detail.

QMUL is looking for Global Parkinson’s Genetics Program (GP2) Administrator.

The Faculty of Medicine and Dentistry (FMD) is a significant constituent of the University, which is organised into six separate Institutes.  The Wolfson Institute of Population Health harnesses expertise across a wide range of population based research and education activities and aims to be an internationally recognised centre of excellence in population health and preventive medicine. 

The Institute is organised into five separate research centres which, though complementary and following the Institute strategic plan, also have Centre-specific objectives and requirements.

The Preventive Neurology Unit (PNU) was set up with the aim of developing trials to prevent neurological disease. It is part of the Centre for Prevention, Detection and Diagnosis, which has a focus on academic discipline, research, the translation of research into public health strategies and their practical implementation – all dedicated to the reduction of disease and disabilities.

The post holder will be joining the Preventive Neurology Unit (PNU), at the Wolfson Institute of Population Health, Queen Mary University of London to work on the large-scale international Global Parkinson’s Genetics Program (GP2), a 36 million dollar project funded by the Aligning Science Across Parkinson’s (ASAP) initiative ( The aims of the GP2 project are to:


  • Expand current understanding of the genetic architecture of PD;

  • Accelerate discovery and validation of novel disease-causing genetic mutations;

  • Provide training and resources to a broad, diverse base of scientists and clinicians.


Specifically, the post holder will join the Training Networking and Communication (TNC) working group (WG) led by the Professor in Neurology and Neuroepidemiology and coordinated by the project manager. The aim of the TNC-WG is to establish a virtual centre-of-excellence to promote training, networking and communication throughout the GP2 project. These three aspects will be delivered as follows:


  • Training - To develop and provide training opportunities for individuals and groups with a focus on PD genetics, and with a focus on promoting training in ‘under-represented’ regions of the world.

  • Networking - To create a network of trainees and collaborators, which will enable us to streamline opportunities, expertise, and data across the GP2 group.

  • Communication - To listen and respond to the needs of the GP2 community. To support the development of communication tools (website and social media).


The post holder will contribute and support all aspects of the TNC group’s work delivering project milestones for GP2, in collaboration with other working groups and with linked projects.

Main duties and responsibilities

  • Responsible for maintaining an up-to-date list (listserv) of GP2 members and trainees (e.g. weekly) and provide regular email communication to keep all members up-to-date.

  • Autonomously provide administrative support and guidance to a multitude of international stakeholders in a fast paced and complex matrix organisation.

  • Provide project support to the WG lead and project manager, including being responsible for keeping track of the project management of the WG, and dealing swiftly and independently with requests from international stakeholders.

  • Take the lead in providing administrative support to GP2 members requiring assistance in accessing common project materials for team working via the GP2 website.

  • Organise and support the project manager and leads to hold regular meetings between TNC WG members, including drafting an agenda and following-up action points.

  • Liaise with the GP2 website designers and developers to support the delivery and regular updates of website and social media content.

  • Support the TNC coordinator and leads in the administration of PhD, MSc, sabbaticals and other training opportunities funded through GP2. This will involve advertising the opportunities, handling submissions, setting up peer review, and providing feedback to candidates.

  • Liase with the GP2 steering committee to plan annual GP2 meetings, either virtual or in-person, in international locations for an global scientific audience.

  • Support regular blog posts from GP2 members and students benefiting from funding.

  • Liaise with other working groups within the GP2 study and attend other working group meetings periodically.

  • Maintain mentor and peer reviewer lists across the GP2 study.

  • Support the collection of materials from GP2 members and investigators for a monthly videocast, working with the Digital Learning Administrator to implement on the GP2 website.

  • Support regular communication of updates, research and training opportunities within the GP2 network.



The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager.

This job description accurately reflects the duties and responsibilities of the role at the time the job description was written. These duties and responsibilities may change over time without significantly impacting on the character of the role, the overall level of responsibility, or its grade.

Depending on strategic or operational needs, the jobholder may in the future be required to work for another existing or new organisational unit and/or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.




Educated to A level, with GCSE grade C/4 or above or equivalent qualifications in Maths and English


Undergraduate degree or equivalent experience


Experience in independently arranging meetings and dealing with a large volume of stakeholders

Experience to operate independently in a fast paced role, providing administrative support to a multitude of international stakeholders with minimum supervision

Experience of having provided project support to a project coordinator / manager in a similar role

Experience in maintain spreadsheets of members of an organisation and using these for communication purposes

Experience working in research settings

Experience of working with web and digital agencies

Experience working within and providing administrative support to multi-disciplinary professional teams

Understanding of data management and the UK regulatory environment


Excellent communication in written and verbal English

Able to operate efficiently in a complex, fast-paced environment and under time pressure

Demonstrable excellent IT skills, including e-mail, word processing and databases (Microsoft Office packages, other database programmes)

Critical attention to detail and high standards of accuracy

Note: This role is not suitable for students as its full time.

Employer Engagement Administrator  Met Temp to support the Work Based Learning Team at London Met 

Main Duties and Responsibilities:

  • Research and contact organisations to source vacancies - particularly in the area of computing.

  • Build and maintain beneficial relationships with local organisations and within University departments to obtain suitable work experience placements

  • Build and maintain relationships with students and inform them about relevant placement vacancies

  • Meet targets to source the required number of opportunities within required job sector, particularly in computing

  • Create suitable advertisements to promote vacancies

  • Update databases and software platform with accurate information

  • Liaise with relevant academic module teams to target students on specific modules and encourage them to apply for the available work opportunities

  • Go into lectures to deliver information on the placement recruitment processes

  • Provide initial recruitment support via online Careers materials to assist students through job recruitment processes and identify when to signpost applicants to advice and guidance from University Careers Consultants

  • Assist in matching students to suitable placement opportunities

  • Assist in undertaking risk assessments for work placement health and safety

  • Support apprenticeship data entry for our Planning Team and School admin teams



London Met student or graduate. 



  • Experience of confidently communicating with clients/customers

  • Office administration experience

  • Excellent research skills via internet / social media

  • Excellent communications skills, verbal and written 

  • Accurate data entry / IT skills and attention to detail 

  • Proven ability to meet targets within deadlines

  • Demonstration of initiative and self-motivation to work alone and within a team

  • Awareness of data confidentiality

TO APPLY: Please ensure your CV is uploaded onto your Met Temps profile under "My Documents" and submit a short cover letter outlining why you are suitable for the role.