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R And D Governance Administrator

£33,579 - £33,579
 

Job Description

Qmul is looking for R&D Governance Administrator based at White Chapel campus. 



The R&D Governance Administrator plays a key role in ensuring the Governance Team works effectively. The post holder will provide administrative support to the R&D Governance Operations Manager, Governance Team Leader, Governance team and any administrative support where required within the wider Governance Section. The Administrator will arrange and provide administrative support for the regular team and any internal and external meetings. The post holder will be responsible for the electronic and paper filing systems and supporting others to file accurately and effectively. Ongoing general coordination of the Governance Office will include dealing with callers and queries, liaising with service departments and researchers and other departments. The post holder will be required to keep up to date with general R&D developments.



The post-holder will be part of the Governance Section, sitting specifically within the Governance and Performance team, within the wider Joint Research Management Office (JRMO). The post-holder and will be responsible for using and maintaining the Local Portfolio Management System & other research databases. The maintenance of the quality and content of the data will be a key function of this post, including data entry and data collection. The post holder will also be responsible for data entry and data cleaning of studies both in set up and closed down. The post holder will be required to accurately enter large amounts of research and research governance data and to ensure that the data are stored appropriately according to the data protection laws and in line with the ethical approval for the projects involved. The post holder will be responsible for managing generic emails of the governance team including responding to generic queries & triaging specific queries as appropriate.



Main Duties and Responsibilities:



Post holder will manage various generic email inboxes of governance team, answering and triaging emails as necessary. Post holder will also act as a first point of contact and answer email queries. Operations Manager : Research Governance Research Governance & Performance Team Governance Team Leader Senior RM&G Officer RM&G Officer x 3 Senior RM&G Officer R&D Governance Administrator RM&G Officer x 2 Research Information Officer GCP & Compliance Team GCP Manager GCP Manager Clinical Study Monitor x2 Quality Assurance Manager Clinical Trials Facilitator Research Support & Development Team Research Support & Development Manager QM Research Ethics Facilitator JRMO Auditor • Accurately and efficiently enter data onto the Local Portfolio Management System and/or internal databases. This will require a high level of attention to detail and accuracy. • Setting up and closing studies on Local Portfolio Management System and internal databases. • Create and manipulate reports from the Local Portfolio Management System and internal databases to provide researchers with user friendly information. • Responsible for modifying and validating the Local Portfolio Management System and internal databases by regularly carrying out data cleansing exercises under the guidance of the Senior Governance Research Governance Team Leader and R&D Governance Operations Manager. • Ensure appropriate confidentiality of records and information (verbal, written and computerised). • Be able to deal effectively with queries relating to data and information. • Filing , scanning and managing research documentation ( electronic & paper) • Provide administrative support to the Governance & Performance team • Support with general administrative duties for the JRMO GCP & Compliance team as well as the Research and Support & Development Team including training courses. • Prepare Training and induction packs for the Governance Teams as needed • Support new members of the team including training on internal processes • Keep up to date with general R&D developments • Following closure of study assist with obtaining close out documentation, end of study report and end date information. • Assist with obtaining, compiling Annual Progress Reports and updating study record & databases. • Take Part and contribute in outreach sessions, drop in sessions or training courses organised by JRMO governance team • Type correspondence, letters, e-mails and other documents from written copy, follow verbal instructions and generate own correspondence as required. • Responsible for accurately maintaining information systems filing, databases. These will comprise of paper-based, scanned and computerised documents. • Act as first point of contact for callers to the Governance Team, and for telephone and written enquiries. • Receive and deal with incoming telephone calls in a polite and professional manner, re-directing or taking messages and using initiative to deal with queries where appropriate. Maintain up to date contacts lists to facilitate communication across the network. • Contribute in preparation as requested for any regulatory inspections/audits. • The Job holder is expected to keep knowledge up to date by learning and training and to support personal development. • If requested, arrange meetings and appointments for the R&D Governance Operations Manager. This will involve managing diaries, clarifying arrangements, collecting and collating all supporting paperwork, making travel arrangements, processing claims for travel and subsistence expenses, and ensuring accurate records are kept. • Arrange and provide administrative support for the Governance team including minute taking, preparing agendas and following up actions, compiling and distributing papers, booking meeting rooms and arranging catering, providing travel directions and acting as the first point of contact for members regarding meeting arrangements and attendance. This may require travel to and attendance at meetings across the QMUL & BH geographical area. • Keep up to date with developments in Research Governance. • Any other duties of a similar nature as requested by the Research Governance Team Leader or R&D Governance Operations Manager. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances, external environment & departmental needs and after consultation with the post holder. The post holder might be required to work across the Trust at any time throughout the duration of his/her contract, which may entail travel and working at different Hospital / office.



Qualifications

Educated to A level ( to include at least one science subject) European Computer Driving Licence (ECDL) or equivalent IT Competence



Educated to Degree or equivalent is desirable 



Skills

NHS admin experience of 1 year or more preferably in NHS Research/ Research Governance is desirable



Minimum of1 years administration or equivalent non NHS



Keyboard skills to access and input to data systems; Competent in Microsoft Office products. Competence with IT Packages and ability to learn quickly Previous experience with databases, including data entry and queries Understanding of Data Protection Laws and Freedom of Information Act.



Good working knowledge of MS office packages, particularly Excel and Word (equivalent to NVQ2 level) Knowledge of filing systems and office procedures

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+ shadowing classes/training for each session prior to starting independently on Wednesday 29th.



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Each session takes approximately 45 minutes to 1 hour.



The time requirement for this role is 15 hours total (12 hours of classes + 3 hours of training).



Qualifications

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Skills

Prior knowledge of exercise/fitness and proper form preferred (e.g., physiotherapy, PT qualification).

Job purpose

To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.

The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff.  The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.

 

Main duties and responsibilities

  • To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.
  • To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.
  • To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services
  • To manage and keep updated the Housing Services team diaries.
  • To check the accuracy and relevance of information and imagery on the Residential Services website..
  • To provide administrative support to the Housing Services team.
  • To advise the Head of Housing Services on noticeable trends in customer enquiries.
  • To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends
  • To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values
  • To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.


Qualifications

GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent



Skills
  • Significant experience working within an HEI or privately built student residential environment
  • Significant experience working in a customer service environment providing exceptional customer service
  • Understanding of the relevant regulations and national codes of practice and the implications of non-compliance
  • Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity
  • Familiarity with budgeting and financial management
  • Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system
  • Knowledge of the private sector housing market

Skills/Abilities

  • Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels
  • Computer literate with a good knowledge of Microsoft Office software, particularly Excel
  • Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands
  • Excellent attention to detail and a systematic approach to work
  • Friendly, approachable, diplomatic and able to relate to people
  • Flexible attitude and willing to learn, develop and improve both individually or as part of a team

Other

  • Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)
  • Able to manage job role in line with customer expectation of Equality and Diversity Policy
  • Able to identify resolutions to problems and utilise analytical skills

About us



The Data Governance and Security team with SED develops, maintains, and supports system and process security, data governance, data protection compliance, regulatory reporting, and external and internal audit requirements. The team ensures that strategies and procedures in relation to these areas are fit for purpose and is responsible for providing a ‘gold source’ of all student and course information data to ensure best practice.



About the role



The Senior Student Data Assurance Officer will provide assurance and operational support to colleagues engaged in both internal/external reporting and in business as usual activites that rely on the quality of our student data. This will entail the provision of end-to-end administrative support in triaging enquiries, resolving student data quality issues, supporting the statutory HESA data return (submitted in August and September 2024) by fixing data errors and supporting the generation of HEARs (online transcripts) for students.



This would be an excellent opportunity for a candidate who is interested in gaining experience in working with data, making operational use of IT programmes such as Excel and SQL and who wish to utilise their skills to ensure that the quality of our student data is accurate and of the highest quality.



This is a temporary role, with an end date of 8th November 2024.



Qualifications

We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data management or analytics. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training



Skills

The following skills would be essential in the role:



-Excellent IT skills, including experience of Office software (Word, Excel, Outlook email, web etc.) 



-Good communication skills and a willingness to work in a team, with multiple stakeholders



-The ability to deal with competing priorities



Experience of SQL and using a student records system would be desirable

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