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Policy Associates

£27,300 - £27,300
 

Job Description

Originally developed and launched by the Queen Mary Global Policy Institute (QMGPI) team in 2021, the 2024 Policy Associate Scheme is co-hosted by QMGPI and the Mile End Institute.



Queen Mary Global Policy Institute



The mission of the Queen Mary Global Policy Institute (QMGPI) is to be a leader in global research and policy solutions, upholding Queen Mary’s commitment to positive social change, community participation and diversity of views. The Institute works across multidisciplinary Strategic Pathways of Rights, Inclusion and Diversity (migration, surveillance, and the rule of law); Resilience and Sustainability (community cohesion, planetary health and biodiversity, and innovation and artificial intelligence); and Health, Recovery and Reform (reform of healthcare system, trauma and recovery).   



The Institute takes Queen Mary's world class research and helps to translate this expertise into positive social and practical dividends by addressing key global problems across a range of policy areas.



The QMGPI helps to make Queen Mary’s research relevant, useful, shared and impactful through a human centred vision that transforms policy and practice. Our aim is to improve the lives of the communities to which we all at Queen Mary are connected to.



 



Mile End Institute



The Mile End Institute (MEI) was founded in 2015 and brings together politicians, policymakers, the Queen Mary community, and the public to debate the major challenges facing East London and the UK. Our team of academics and policy professionals aim to stimulate and inform policy debate to achieve more effective decision-making, policy delivery and accountability across government and civil society. MEI staff and Fellows have direct experience of working in both academia and public policy, bringing a comprehensive understanding of practical policy processes, alongside the historical and political context in which policy debates and decisions are made. 



 



We are looking for up to 7 Policy Associates (4 based with QMGPI and 3 based with the MEI) to join our teams this winter. Associates will work with senior colleagues from both Institutes, Queen Mary academics and other internal and external stakeholders to co-design, develop and deliver a diverse programme of activity and engagement. We welcome applications from Queen Mary students from all degree levels (undergraduate, Masters and PhD).

 



The opportunity will be structured in such a way as to ensure that interns can point to tangible achievements at the conclusion of the internship. A commitment of 10 hours per week is envisaged, with the scheduling of working hours to be agreed based on the course timetable of successful candidates.

If you have any questions about the role, please contact Audrey Tan, Policy Partnerships Manager (audrey.tan@qmul.ac.uk).



Please see QMGPI-MEI news item for further information.



 



 



Associates may be invited to work on the following:




  • Mapping internal Queen Mary expertise in relation to QMGPI and MEI strategic themes

  • Supporting the Institutes’ social media presences

  • Internal promotion of the Institutes within Queen Mary

  • Media and press activity

  • Researching potential funding and collaboration opportunities

  • Database development and maintenance

  • Development of executive education / continual professional development opportunities

  • Any other duties as required



 



Deliverables during the Internship:




  • Co-authorship, editing and curation of QMGPI and MEI opinion pieces and blogs

  • Coordination and drafting of responses to Parliamentary Select Committee inquiries and other Government consultations

  • Planning, organisation and delivery of events

    • A reflective, written blog piece

    • A video blog/diary

    • Project deliverables as specified by supervisors





Qualifications

Undergraduate degree in any subject (completed or studying towards)



 



To be considered for this opportunity, please note that all applicants will need to submit a CV and complete the following application form: https://forms.office.com/e/u0hKUCdrZz



 



Skills

To be considered for this opportunity, please note that all applicants will need to submit a CV and complete the following application form: https://forms.office.com/e/u0hKUCdrZz



 



Essential




  • A clear interest and/or experience in the GPI strategic themes

  • Strong verbal and written communication skills

  • Excellent drafting, report writing and proof reading skills

  • Experience in the organisation and servicing of events

  • Full proficiency in Microsoft Office

  • Self-starter, with experience of working independently

  • An interest in international issues and policy development



 



Desirable:




  • Current QM postgraduate student (Masters or PhD)

  • Experience of managing social media accounts

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We can only consider candidates who can begin work on the week commencing the 12th of august. 



Shortlisted candidates will be invited to an assesment day onsite on the week commencing the 22nd of July.



Please note that the end date for this role may change depending on workload. 



Roles and responsibilities 




  • Provide professional and courteous support to students and other callers via telephone, guiding them through the clearing process and addressing their inquiries.

  • Assist applicants with the completion of application forms, ensuring accuracy and compliance with university policies and procedures.

  • Act as a knowledgeable resource, providing information on available courses, admission requirements, and any other relevant details.

  • Maintain accurate and up-to-date records of interactions and application progress.

  • Collaborate with the admissions team to ensure a smooth and efficient clearing process.

  • Handle confidential information in a secure and responsible manner.

  • Support admissions officers on ad-hoc tasks



Qualifications

Please see above 



Skills

  • Previous experience in a customer service role, demonstrating excellent interpersonal and communication skills.

  • Ability to communicate effectively over the telephone / emails with a clear and professional voice.

  • Strong attention to detail and organizational skills to handle multiple tasks and applications simultaneously.

  • Familiarity with university admissions processes or clearing procedures is a plus.

  • Proficiency in using computer database and software applications relevant to the role.

  • A commitment to providing outstanding service and maintaining a positive and helpful attitude.

The post is to support funded interview research concerning learners of colours’ experience of pursuing graduate career plans. The post would involve recruiting interviewees, setting up interviews, conducting interviews and preparing transcripts for analysis. You would receive full training and supervised throughout all activities. You would conduct around 12 interviews in total as part of this project. Given the focus of this project, you would also need to be a learner of colour (i.e., of African or Asian cultural heritage).



Main Responsibilities



· Utilise and deploy basic research techniques under the supervision of a senior member of staff.



· Assist in the planning and implementation of specific research activities, as directed (specifically, arranging interviews with individuals via email/phone).



· Assist in the collection of data including conducting interviews and focus groups, as appropriate.



· Assist in the analysis of qualitative data, as directed (specifically, conducting interviews either face to face or via Microsoft Teams).



· Contribute to the solution of problems encountered in the research context, referring issues as appropriate to the senior staff (the project lead, Dom Conroy).



· Administration around interview transcript production.



· Potential involvement with initial analysis of interview transcript data.



· Attend weekly (at first) face to face meetings to discuss ongoing work.



· Assist with the presentation of information on research progress and outcomes to relevant sponsors etc (namely, at the Advance HE July 2024 conference and the BERA September 2024 conference).



· Participate in the documentation of the results arising from research activity.



· Contribute towards the publication of research findings in suitable publications.



· Planning and managing resources



· Work to deadlines and manage competing priorities, with direction as appropriate from the line manager. University/school profile



· As appropriate, liaise with relevant internal and external contacts/organisations in related areas of study.



The purpose of the job description is to indicate the general level of responsibility and location of the position. The duties may vary from time to time without changing their general character or level of responsibility.



Qualifications

See Experience/Skills required field



Skills

Additional details



To apply for this post, you need to be either a current London Met student or within 18 months of studying for a degree at London Met. This is a requirement of ‘Met Temps’ the agency through which recruitment for this role is being administered. As above, given the focus of this project, you would also need to be a learner of colour (i.e., of African or Asian cultural heritage). To work in this role you would need to register with Met Temps, but note that this can be done retrospectively and you can apply for this role by emailing the relevant application materials to me directly. The rate of pay for this role will be the minimum London pay wage of £13.15 per hour.

Role profile




  • Cover the residence's front desk and deliver the highest standards of customer care in line with Fit for Kings’ commitments. 

  • Cover all reception duties including checking in guests, keeping track of keys, greeting and directing all visitors and managing the phones and email accounts.

  • Responsible for providing a professional, accurate, and efficient service to a wide range of people, including current residents, members of the public, colleagues, and external agencies. 

  • First-line complaint handling, offering, guidance, solutions, and, where necessary, escalation to the appropriate parties.  

  • Logging and monitoring maintenance requests and escalating jobs outside of the agreed service level agreement and providing appropriate feedback to residents.  

  • Ensure all policies and procedures are followed in regard to guests, visitors and visiting contractors/maintenance teams, signing in all visitors and making them aware of health and safety and fire responsibilities.  

  • Manage all incoming post and parcels following the relevant processes.




  • Ensure housekeeping standards are high across the site, including the reception area and communal areas, bedrooms, laundry, etc.  

  • Active participation in team meetings and contribution to working practices to ensure effective service to residents.  

  • Work within a structured framework of all standard operating procedures. 

  • Provide operational support to ensure the effective delivery of a high volume of accommodation turnaround during Welcome to Kings and summer business.

  • Carry out additional tasks and ad-hoc duties when required by the management team.



 



 Communication & Networking  




  • Provide a range of support for students and the management team within residences.  

  • Provide an immediate source of guidance to residents and demonstrate an understanding of the range of resources within residences and campus.  




  • Professionally manage and respond to high volumes of written and verbal communication with residents and King’s departments. 

  • Provide accurate daily handovers to ensure vital information is shared between all teams and shifts.  

  • Responsible for handling a range of sensitive data in line with GDPR policies. 

  • Triage a wide range of information to appropriate people, for example, residence manager, security, welfare, and conduct teams with the appropriate discretion.  

  • Reporting maintenance matters, gathering detailed information from residents to report jobs directly in planon to ensure appropriate escalations.  



 



Decision Making, Planning & Problem-Solving 




  • Work autonomously at the front desk and act as the custodian of residence on evenings and weekends and at other times whilst the manager is absent. 




  • Deal with a broad range of inquiries from students, and staff, managing visitors and contractors, etc. 

  • Manage daily handover to the housekeeping team/security and relevant departments.  




  • Provide first line response to emergencies such as fire, facilities outages, and serious resident welfare matters, and escalate appropriately following residence escalation policies.  

  • Complete weekly, daily site audits relating to health and safety, and cleanliness and communicate all findings to relevant parties.  

  • Conduct room/kitchen audits, flagging any issues or concerns to relevant people.

  • Identify immediate health and safety concerns and escalate appropriately.  

  • Help the Residence Manager investigate resident conduct issues as and when appropriate.



Analysis & Research 




  • Input and extract data from a range of software functions such as Mercury, Planon, iAuditor, and KX to manage housekeeping and maintenance tasks.  

  • Management of data from planon to ensure that jobs remain in SLA. 



Teamwork, Teaching & Development 




  • Collaboration with colleagues to manage daily reception duties. 

  • Provide orientation, job training and guidance for newer team members. 




  • Guide housekeeping team and contract cleaners (summer) on daily tasks and specific areas requiring focus. 

  • Present site updates at building together forums. 

  • Managing projects such as room inspections and delivery of green impact with minimum or no supervision. 

  • Orientation of students through the welcome period. 



Physical Demands & Working Environment 




  • A mixture of high-concentration office-based and operational tasks.  

  • Manual handling requirements. 

  • Understanding of the risks involved in the working environment. 

  • Assessing site safety and security on regular inspections  



Pastoral Care 




  • Demonstrate empathy and escalate any concerns for the resident’s well-being. 

  • Handle sensitive information concerning welfare-related incidents with appropriate levels of respect and confidentiality. 

  • Assist vulnerable residents. 

  • Ensure the safe evacuation of residents in the event of fire alarms. 

  • Provide support to residents requiring first aid assistance. 



 



Qualifications

  • A-Levels or suitable relevant experience

  • Customer Service training or relevant experience

  • Higher Education

  • Hospitality Background



Skills

  • Excellent Command of the English Language

  • Strong I.T. Skills

  • Hotel/Youth Hostel/Student Accommodation reception experience

  • Excellent written and oral communication skills

  • Knowledge of foreign languages

  • Interpersonal skills

  • Be friendly, Smiley, sociable and welcoming to our students to create a great atmosphere

  • Ability to comprehend complex issues quickly

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