This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.
Office, Clerical & Administration

Operations Supervisor

£35,763 - £35,763
England-London
Temporary / Interim
 

Job Description

PURPOSE OF POST 



 



To support the Registration Coordinator in relation to the day-to-day processes within the Registration Team. These processes include, but are not limited to enrolment, re-enrolment, certificates, transcripts and student study records archives.



 



To supervise a team of Registration Officers.



 



To improve student experience by ensuring all queries are responded to in a timely manner.



 



To be present in-person at face-to-face enrolment events in order to coordinate service delivery, deal with problems and issues as they arise and to offer excellent in-person customer service to applicants as and when required.



 



To assist with student record management.



 



To contribute to data quality by maintaining and updating data in various systems.



 



The post holder will be expected to have a considerate and flexible approach to work, taking into consideration LSBU’s behaviour framework - Behavioural Framework - Connect (lsbu.ac.uk),  working to support their line manager and fellow Coordinators when needed, to ensure business continuity across all teams within Academic Services.



 



The role may include flexible working including evenings, open days, enrolment, course induction, welcome events and weekends.



  



 



 



KEY RESPONSIBILITIES  

 



Note: The following is an indicative description of the tasks that the post holder will be expected to provide. The frequency of activities will be dictated by the time of the year and the student-based cycle of events. The description of the work is not exhaustive, and the post holder will be expected to carry out relevant and related tasks as required. 



 



 



 




  1. As a first point of contact, to provide an efficient, friendly, and helpful first line support to internal and external stakeholders across the University in relation to processes within the Registration team including, but not limited to enrolment, re-enrolment, certificates, transcripts and student study records archives.



 




  1. To support the Registration Coordinator in the day-to-day running of the Registration Team and with small-scale projects as and when required.



 




  1. To supervise a group of Registration Officers.



 




  1. To manage user accounts for the Student Record System and the Re-enrolment Administration Module, ensuring accurate auditable records are kept.



 




  1. To manage with the production, checking and despatch of transcripts and award certificates to confirm University awards. To assist with the re-issue or replacement of these certificates as required.



 




  1. To assist with the maintenance of accurate and complete student study records archives.



 




  1. To escalate any enquiries that cannot be resolved immediately to the Registration Coordinator, whilst maintaining ownership to ensure a solution is found and communicated to the enquirer.



 




  1. To carry out regular data and records check within the Registration team. This includes checking module registrations, results, certificates, transcripts and archives and other data.



 




  1. To work with the Registration Manager to arrange enrolment and re-enrolment sessions, including coordination with relevant staff and the Estates Team. Contacting applicants with enrolment information and providing a smooth enrolment process to enhance the student experience.



 




  1. To be present in-person at face-to-face enrolment events in order to coordinate service delivery, deal with problems and issues as they arise and to offer excellent in-person customer service to applicants as and when required.



 




  1. To be responsible for carrying out daily system maintenance activities including, but not limited to running system processes, testing, undertaking data uploads and data entry and ensuring information provided by students is updated in a timely manner.



 




  1. To be responsible for daily system maintenance activities including, but not limited to running system processes, undertaking data uploads and data entry and ensuring information provided by students is updated in a timely manner.



 




  1. To lead on the documentation of all processes within the Registration Team.



 




  1. Attend training for continued professional development, to maintain or extend specialist knowledge and skills in specific areas as required.



 




  1. To undertake other reasonable duties in the spirit of and commensurate with the current grade, as agreed with the Head of Academic Services or their nominee.



 



This list is not exhaustive.  The post holder will undertake reasonable tasks as commensurate with the grade.



Qualifications

Please see above



Skills

PERSON SPECIFICATION / SELECTION CRITERIA  



 



Experience  



 



Applicants will be short-listed solely on the extent to which they meet the following essential (E) and desirable (D) requirements: 



 




  1. A minimum of one year’s practical administration experience (E) working in a higher education setting (E), supporting and resolving students concerns both face to face and online. (E) 



 




  1. Experience of supervising team members to achieve common goals (E), experience of day-to-day allocation of workload (E) and re-allocation of resources to ensure business continuity. (D) 



 




  1. Experience of working on small-scale projects. (D)



 




  1. Proven IT skills and familiarity with MS Office tools, especially MS Excel to manipulate and present data. (E)



 




  1. To be able to use own initiative to plan, prioritise and organise own varied workload, in a timely manner (E), to approach challenges/problems in a flexible, creative and proactive way. (E) 



 




  1. To operate flexibly either as part of a team or independently. (E)



 




  1. Experience of writing and maintaining process documentation. (D)



 




  1. Excellent oral and written communications skills interacting with internal and external customers at all levels including delivering training. (D)



 




  1. Proven experience of delivering excellent customer service, especially at in-person customer-facing events. (E)



 




  1. Task focused with a proven ability to prioritise and meet challenging deadlines. (E)



 




  1. To be committed to and have experience of the application of ICT in administration (E). Knowledge of word processing, databases and spreadsheets (E) and of the use of the CRM (E) and web (D). Willingness and ability to learn new packages in order to carry out the duties of the role (E).



 




  1. Knowledge of UK data protection legislation and how it applies to the day-to-day provision of reports and services within a Higher Education setting. (E)



 



 

MORE JOBS LIKE THIS

Fitness Instructor

£35,100 - £35,100
England-London
Office, Clerical & Administration
Temporary / Interim

This is a 2.5-week role leading online HIIT exercises classes to participants of an ongoing clinical study. You will be provided with the exact program that will be delivered. The classes are every Monday, Wednesday, and Friday from (flexible start date for training) Wednesday 22nd March to Monday 10th April on the following schedule:




  • Wednesday 29th March & 5th April: 6:30am, 2pm, 5pm

  • Friday 31st March: 7am, 5pm

  • Monday 3rd April: 7am, 2pm

  • Good Friday 7th April: 1 session time TBC (whatever suits you)

  • Easter Monday 10th April: 1 session TBC (whatever suits you)



+ shadowing classes/training for each session prior to starting independently on Wednesday 29th.



The sessions are delivered online through Microsoft Teams and consist of 1-3 people per session. You are there to demonstrate the movements, ensure everyone’s form is good, and time the intervals for the participants. Also heart rates are collected from each participants before, during and after the sessions.



Each session takes approximately 45 minutes to 1 hour.



The time requirement for this role is 15 hours total (12 hours of classes + 3 hours of training).



Qualifications

Qualification in a related field (e.g., physiotherapy).



Skills

Prior knowledge of exercise/fitness and proper form preferred (e.g., physiotherapy, PT qualification).

Housing Services Administrator

£29,893 - £29,893
England-London
Office, Clerical & Administration
Temporary / Interim

Job purpose

To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.

The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff.  The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.

 

Main duties and responsibilities

  • To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.
  • To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.
  • To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services
  • To manage and keep updated the Housing Services team diaries.
  • To check the accuracy and relevance of information and imagery on the Residential Services website..
  • To provide administrative support to the Housing Services team.
  • To advise the Head of Housing Services on noticeable trends in customer enquiries.
  • To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends
  • To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values
  • To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.


Qualifications

GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent



Skills
  • Significant experience working within an HEI or privately built student residential environment
  • Significant experience working in a customer service environment providing exceptional customer service
  • Understanding of the relevant regulations and national codes of practice and the implications of non-compliance
  • Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity
  • Familiarity with budgeting and financial management
  • Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system
  • Knowledge of the private sector housing market

Skills/Abilities

  • Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels
  • Computer literate with a good knowledge of Microsoft Office software, particularly Excel
  • Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands
  • Excellent attention to detail and a systematic approach to work
  • Friendly, approachable, diplomatic and able to relate to people
  • Flexible attitude and willing to learn, develop and improve both individually or as part of a team

Other

  • Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)
  • Able to manage job role in line with customer expectation of Equality and Diversity Policy
  • Able to identify resolutions to problems and utilise analytical skills

Senior Student Data Quality Officer

£30,225 - £30,225
England-London
Office, Clerical & Administration
Temporary / Interim

About us



The Data Governance and Security team with SED develops, maintains, and supports system and process security, data governance, data protection compliance, regulatory reporting, and external and internal audit requirements. The team ensures that strategies and procedures in relation to these areas are fit for purpose and is responsible for providing a ‘gold source’ of all student and course information data to ensure best practice.



About the role



The Senior Student Data Assurance Officer will provide assurance and operational support to colleagues engaged in both internal/external reporting and in business as usual activites that rely on the quality of our student data. This will entail the provision of end-to-end administrative support in triaging enquiries, resolving student data quality issues, supporting the statutory HESA data return (submitted in August and September 2024) by fixing data errors and supporting the generation of HEARs (online transcripts) for students.



This would be an excellent opportunity for a candidate who is interested in gaining experience in working with data, making operational use of IT programmes such as Excel and SQL and who wish to utilise their skills to ensure that the quality of our student data is accurate and of the highest quality.



This is a temporary role, with an end date of 8th November 2024.



Qualifications

We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data management or analytics. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training



Skills

The following skills would be essential in the role:



-Excellent IT skills, including experience of Office software (Word, Excel, Outlook email, web etc.) 



-Good communication skills and a willingness to work in a team, with multiple stakeholders



-The ability to deal with competing priorities



Experience of SQL and using a student records system would be desirable

SEE ALL JOBS
MORE JOBS LIKE THIS