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Library Assistant

£33,579 - £33,579
 

Job Description

Do you have experience of working in Library Services (Enquiries) or a similar busy service environment? If so, this role could be perfect for you! We will be paying £17.22 per hour plus holiday pay to the successful candidates who will be providing cover Monday-Friday 8am - 4pm on a rota basis. 



Summary



The post holder carries out a range of administrative duties as part of a team, and deals with in-person, telephone and email enquiries from service users, contributing to a safe, friendly and efficient environment for academic study. They assist staff and students in navigating the physical and online collections, locating materials and carrying out catalogue searches, as well as using self-service book issue and return points, print-scan-copy services, assistive technologies and IT basics. The post holder logs enquiries and captures feedback from service users to inform service improvements, and ensures that service standards within their area of work are consistently met.



Post-holders in the Enquiries sub-team are also responsible for:




  • Understanding how to navigate the full range of library search systems and collections, including print, online and multimedia, in order to support all Queen Mary students in successfully finding and using academic information at the point of need

  • Using high level interpersonal skills and reference interview techniques to support individual students, enabling them to access the full range of library and university services, including those of which they would be otherwise unaware

  • Understanding the services offered by other teams inside Library Services and across the university in order to facilitate effective triage and referral of enquiries

  • Providing tours and basic inductions for visitors and new service users throughout the year

  • Assisting members of the Queen Mary community, including disabled students and alumni, as well as external visitors, to gain access to library buildings and services



Qualifications

.



Skills

  • Experience of working in Library Services or similar transferable work experience of a busy service environment

  • Experience of using Library Management Systems and other automated systems for administrative purposes

  • Awareness of privacy and data protection in a library context

  • Excellent awareness of health, safety and security issues in a busy service environment, and strong commitment to maintenance and improvement of health & safety standards

  • Good IT skills including email, Microsoft Word and Excel

  • Able to learn, understand and consistently apply a range of policies, procedures and working methods

  • Able to respond flexibly to a wide range of enquiries, using judgement about when to pass on more complex enquiries

  • Able to display a calm and positive demeanour at all times, responding well to pressure points in the academic year

  • Able to work independently as well as within teams, able to collaborate with a range of colleagues

  • Able to prioritise own workload, making common sense choices during peaks and troughs in the working day

  • Excellent attention to detail, and a commitment to ensuring that tasks are completed to a high standard at all times

  • Able to meet the physical demands of the job, which include periods of standing, periods of working at a busy service desk, regular manual handling of books and trolleys, working in closed storage areas, and moving to upper floors to assist library users with finding materials

  • Commitment to supporting diversity in education and the workplace



This is an on-site post and regular remote working is not supported. Your home site is Mile End Library. Please note that this is a multisite service, and your role will involve regularly working at more than one site or being located at a site other than your home site as and when needed to meet the demands of the services

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Research assistant required to work on a project that investigates the higher education experiences and outcomes for mixed-heritage/raced young people (18-25yrs) in London. The project is a mixed-method study consisting of quantitative data analysis of existing public survey datasets, focus groups with mixed-heritage students in London universities, sixth-forms and colleges, and semi-structured interviews with school and university staff. The study is led Dr Ayo Mansaray (School of Education, Communication and Society) with Dr Chiamaka Nwosu (King?s Business School).

The post-holder will provide research support for the qualitative elements of the project, including tasks such as: recruitment and arrangement of student and staff interviews, contributing to the drafting of qualitative interview topic guides, conducting student focus groups and one-to-one staff interviews, data management (e.g. cataloguing data files, sending files for transcription etc.), data analysis, and report writing. The RA will also provide ad hoc administrative support to the project team. The RA will be expected to attend in-person project meetings with funders in London.



Qualifications

BA and MA/MSC in a Social Science/Arts & Humanities discipline, undertaking a doctorate.



Skills

Experience of MS Teams, and MS office suite (e.g. Word etc.),  and knowledge of bibliographic software (e.g. Endnote) and qualitative data analysis software (e.g. Nvivo). 

Interest in the experiences of racialised groups in the education system and/or social justice in education. 

Understanding of research design and project management. Good understanding of qualitative methodologies, specifically prior experience of focus group or individual interviewing. 

Good communication, organisational and interpersonal skills. 

Ability to travel across London to attend meetings and conduct interviews. 

We are looking for an enthusiastic technician to join our team of scientists and clinicians to develop bone marrow organoids and investigate the interaction between malignant cells and the immune system. The successful candidate will work with fresh and frozen peripheral blood and bone marrow samples from healthy donors and patients with myeloproliferative neoplasm. 

The Research technician needs to use a variety of techniques such as flow cytometry, cell culture, imaging and other necessary techniques. 



Qualifications

A degree in biology or an equivalent degree in a relevant subject.



Skills

Essential:

Experience in cell culture, flow cytometry, and work with organoids.

Familiar with essential molecular techniques.

 

NOT SUITABLE FOR STUDENTS

Job purpose 

To work as part of either the Recruitment or the HR Operations Services Team to provide a quality, timely, customer focused HR recruitment/contractual administration/transactional service to key stakeholders, job applicants and customers throughout the Queen Mary community.

To assist with a range of administrative support appropriate to the grade and as required within the HR team, by managers and employees, abiding by all HR policies and procedures and making sure key associated tasks are delivered, including maintenance of records. 

To operate as an effective and flexible member of the HR team, supporting the work of the department in the delivery of an effective HR service to line managers, staff and prospective job applicants.

 

Main duties and responsibilities 

To provide a high level of customer service to all customers, including staff at the University and job applicants 

To support the Recruitment or HR Operations function to help provide high quality HR administrative support. Duties will include: 

o Recruitment administration 

o Asylum & Immigration Documentation checks for New Starters/Re-Joiners/Lifecycle of Employee/ Extensions/Annual Right to Work checks o General HR administration 

o Administration of employment administration o ResourceLink/Payroll updates 

o Administration support providing letters for grading of posts 

o Probation administration o Administration of Parental Leave 

o Termination of employment (all categories) 

o Upkeep of electronically stored personal records 

o Compliance with Data Protection Legislation

To provide accurate and timely information to members of staff in the wider University. 

To apply a good working knowledge of administrative processes to answer queries and resolve problems from colleagues and external customers. 

To manage own workload allocated by the Recruitment or HR Operations Team Leader ensuring that all queries are dealt with in a timely, accurate manner, escalating complex problems to the relevant senior colleague as required. 

To input and make revisions to electronic systems and produce contractual and other documentation within defined quality standards and service level agreements. 

To follow published procedures and work instructions where supplied, using appropriate judgement as to when to escalate an unusual enquiry to the Recruitment or Employment Administration Services Team Leader. 

To ensure that all written documentation e.g., e-mail, letters, contracts are accurate and contains the correct information. 

To work across the wider Recruitment and HR Operations Team, in response to peaks and troughs of business activity and to provide additional HR administrative support for seasonal activities such as e.g., the processing of Student Ambassador, Demonstrator, Teaching Assistant and Teaching Fellow and other short term engagements. 

To provide information and guidance on administrative processes to any new members of staff in the department. 

Ensure that electronic filing is carried out promptly, securely and accurately

To maintain confidentiality in all matters, adhering to Data Protection legislation at all times.



Qualifications

A minimum of three GCSE?s grades A-C including Mathematics and English or Equivalent



Skills

Administrative experience with the demonstrable ability to work on own initiative and take ownership of allocated activities

Previous experience of working within a Human Resources environment

Previous experience of working with HR systems, and experience of using ResourceLink would be a distinct advantage

Experience of working in a large and complex organisation

Excellent IT skills and knowledge of Microsoft Office Packages specifically Word, Excel, and Teams

Good written and oral communication skills and numeracy skills

Strong customer service skills

The ability to manage conflicting priorities and work well under pressure

Demonstrable team working ethic and skills

A keen interest in Human Resources and an awareness of and/or willingness to learn about relevant employment legislation

Able to draft written correspondence, including contractual correspondence and emails, to a good standard

Ability to present information clearly and concisely using Microsoft Office packages

Able to deal sensitively with confidential information

Good interpersonal skills

Organised, methodical and accurate with excellent attention to detail

Demonstrable focus on continuous improvement

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