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Laboratory Operations Technician

£33,579 - £33,579

Job Description

QMUL is looking for Laboratory Operations Technician to support Laboratory Operations Managers in the delivery of strategies, policies and guidance, ensuring the safe and smooth operation of the Barts Cancer Institute’s laboratories.

Job context

The Barts Cancer Institute (BCI) is a Cancer Research UK Centre of Excellence whose work aims to transform the lives of those with and at risk of cancer through innovative research in the laboratory, in patients and in populations. BCI is internationally renowned in many areas of cancer research and it combines ground-breaking basic research with the expertise of clinicians and clinician scientists from the Centre for Experimental Cancer Medicine and the Barts NHS Trust to achieve improvements in cancer patient care. BCI is also a partner in the CRUK City of London Major Centre (together with UCL, Kings and the Francis Crick Institute) which is a Centre of Excellence in Biotherapeutics. BCI is committed in supporting and developing future cancer researchers through its extensive postgraduate training. It is one of six institutes within The School of Medicine and Dentistry (SMD), Queen Mary University of London.

 Main Duties and Responsibilities:

General Laboratory Operations and Management

  • Ensure the safe operation, maintenance and efficient day-to-day functioning of BCI Research and Teaching laboratories and facilities.

  • Act as-first-point-of-contact for laboratory staff and students to resolves problems/issues with laboratory equipment, escalating to the Laboratory Operations Manager as appropriate. Liaise with companies, service technicians and engineers when on site.

  • Ensure laboratory equipment and their accessories are calibrated and maintained to appropriate regulatory standards. To carry out checks of essential equipment, facilities and areas as required. Ensure problems are reported and rectified, and if required, liaise with the scientists and suppliers regarding servicing, repair and maintenance.

  • Support Laboratory Managers and Research staff with out of hours` emergencies, such as freezer breakdowns. Ensure appropriate emergency call out records are maintained and key back up resources are maintained.

  • Responsible for updating local files and records of staff training, equipment database, laboratory resources and where appropriate, maintain databases keeping accurate records, in line with requirements of GDPR.

  • Maintain and update laboratory rotas to ensure all laboratories are maintained to a high standard, supporting a Quality Management system.

  • Support the Cryostorage Facility, covering duties as necessary during colleagues’ absences and at times of additional pressure. Dealing with requests for storage and retrieval of frozen samples for researchers, tissue bank and clinical trial staff. Establish a repository of validated cell lines, carryout out routine quality checks such as STR profile and mycoplasma tests to ensure biological resources are regularly authenticated to ensure experimental validity.

Inductions and Training

  • Provide training for research staff and students (MSc and PhD) in the safe use of laboratories and lab equipment.

  • Supporting the BCI MSc programme in the set-up of practical classes, assisting the Laboratory Resource Manager with management of teaching laboratory.

  • To support the Laboratory Management in generating and providing documentation relevant to staff procedures, including Standard Operating Protocols (SOP’s) guidance documents and policies and be involved in the implementation of college procedures.

Health and Safety

  • Support BCI Laboratory Safety Officers by implementing, promoting and policing all aspects of Health and Safety in all laboratory areas. Arrange and undertake programmed laboratory audits and inspections as per Health and Safety support plans.

  • Manage waste streams in the laboratory including chemical and biological waste, ensuring that waste is correctly packaged. Monitor daily collection and disposal by Laboratory Support Assistant team. Any misuse of the facilities is to be identified and dealt with in an effective and fast manner.


  • Procurement of research and laboratory supplies for BCI laboratories and the BCI Purchase Store, maintaining essential stock and carry out laboratory stock inventories.

  • Meeting with suppliers and negotiating for provision on consumables and obtaining discounts where possible


  • Working sustainably in the labs and encouraging others to do so. Supporting the Laboratory Operations Manager on sustainability activities such as LEAF and contributing towards wider sustainability initiatives within the Institute.


  • Prioritising own workload to ensure deadlines are met using skill and judgement and delegating to assigned Laboratory Support Assistants within the laboratory management team.

  • The post holder must at all times carry out their responsibilities with due regard to the Queen Mary's Equal Opportunities and Health and Safety policies.

  • The duties of the post outlined above are not exhaustive, and the post holder will be expected to be co-operative and flexible, undertaking such administrative and other duties as may from time to time be reasonably expected of a member of research grade staff in a university.

  • These duties will be subject to review in line with the changing requirements of the Centre, Institute, School or Queen Mary, and with the development needs of the post holder as identified through regular review/appraisal processes.

The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager.

This job description accurately reflects the duties and responsibilities of the role at the time the job description was written. These duties and responsibilities may change over time without significantly impacting on the character of the role, the overall level of responsibility, or its grade.

Depending on strategic or operational needs, the jobholder may in the future be required to work for another existing or new organisational unit and/or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.



BSc or equivalent in a biological or related science  (Essential)

An appropriate professional safety qualification (e.g. IOSH/NEBOSH)  (Desirable)



Experience of working in a laboratory, preferably in a research environment.

Experience in handling and disposal of hazardous chemical and biological agents

Knowledge of health & safety issues relevant to work in a life-science laboratory environment

Ability to work to deadlines and manage time effectively

Good communication skills, written and oral

Able to work independently on own initiative and to demonstrate problem solving skills

High level of accuracy and attention to detail

Experience of common biological research techniques, such as cell culture, histology

Able to carry out duties, which require extensive manual handling and lifting of heavy objects

Evidence of good team-working, establishing and maintaining effective working relationships with others

Flexible and co-operative approach to work and be willing to provide an out of hours callout service for the Institute

Self-motivated, taking proactive steps with the intention to provide excellent service

Willingness to learn new skills and develop within the role

Willingness to work and travel between campuses as far as duties may require


Experience in use and maintenance of common items of laboratory equipment e.g. incubators, safety cabinets, centrifuges

Knowledge of management systems and legislation relating to work with genetically modified organisms and/or human tissue

Experience of preparing risk assessments and SOPs

Sourcing/purchasing of laboratory consumables and/or equipment

Experience in providing training to new staff and students

Ability to maintain good laboratory records with experience of using databases

Experience of collaborative working with building-maintenance staff and external contractors


This is a 2.5-week role leading online HIIT exercises classes to participants of an ongoing clinical study. You will be provided with the exact program that will be delivered. The classes are every Monday, Wednesday, and Friday from (flexible start date for training) Wednesday 22nd March to Monday 10th April on the following schedule:

  • Wednesday 29th March & 5th April: 6:30am, 2pm, 5pm

  • Friday 31st March: 7am, 5pm

  • Monday 3rd April: 7am, 2pm

  • Good Friday 7th April: 1 session time TBC (whatever suits you)

  • Easter Monday 10th April: 1 session TBC (whatever suits you)

+ shadowing classes/training for each session prior to starting independently on Wednesday 29th.

The sessions are delivered online through Microsoft Teams and consist of 1-3 people per session. You are there to demonstrate the movements, ensure everyone’s form is good, and time the intervals for the participants. Also heart rates are collected from each participants before, during and after the sessions.

Each session takes approximately 45 minutes to 1 hour.

The time requirement for this role is 15 hours total (12 hours of classes + 3 hours of training).


Qualification in a related field (e.g., physiotherapy).


Prior knowledge of exercise/fitness and proper form preferred (e.g., physiotherapy, PT qualification).

Job purpose

To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.

The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff.  The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.


Main duties and responsibilities

  • To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.

  • To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.

  • To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services

  • To manage and keep updated the Housing Services team diaries.

  • To check the accuracy and relevance of information and imagery on the Residential Services website..

  • To provide administrative support to the Housing Services team.

  • To advise the Head of Housing Services on noticeable trends in customer enquiries.

  • To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends

  • To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values

  • To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.


GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent


  • Significant experience working within an HEI or privately built student residential environment

  • Significant experience working in a customer service environment providing exceptional customer service

  • Understanding of the relevant regulations and national codes of practice and the implications of non-compliance

  • Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity

  • Familiarity with budgeting and financial management

  • Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system

  • Knowledge of the private sector housing market


  • Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels

  • Computer literate with a good knowledge of Microsoft Office software, particularly Excel

  • Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands

  • Excellent attention to detail and a systematic approach to work

  • Friendly, approachable, diplomatic and able to relate to people

  • Flexible attitude and willing to learn, develop and improve both individually or as part of a team


  • Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)

  • Able to manage job role in line with customer expectation of Equality and Diversity Policy

  • Able to identify resolutions to problems and utilise analytical skills

About us

The Data Governance and Security team with SED develops, maintains, and supports system and process security, data governance, data protection compliance, regulatory reporting, and external and internal audit requirements. The team ensures that strategies and procedures in relation to these areas are fit for purpose and is responsible for providing a ‘gold source’ of all student and course information data to ensure best practice.

About the role

The Senior Student Data Assurance Officer will provide assurance and operational support to colleagues engaged in both internal/external reporting and in business as usual activites that rely on the quality of our student data. This will entail the provision of end-to-end administrative support in triaging enquiries, resolving student data quality issues, supporting the statutory HESA data return (submitted in August and September 2024) by fixing data errors and supporting the generation of HEARs (online transcripts) for students.

This would be an excellent opportunity for a candidate who is interested in gaining experience in working with data, making operational use of IT programmes such as Excel and SQL and who wish to utilise their skills to ensure that the quality of our student data is accurate and of the highest quality.

This is a temporary role, with an end date of 8th November 2024.


We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data management or analytics. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training


The following skills would be essential in the role:

-Excellent IT skills, including experience of Office software (Word, Excel, Outlook email, web etc.) 

-Good communication skills and a willingness to work in a team, with multiple stakeholders

-The ability to deal with competing priorities

Experience of SQL and using a student records system would be desirable