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Internships Coordinator For Science And Engineering

£40,774 - £40,774
 

Job Description

Do you have experience of working in a student environment? Are you passionate about helping young people to build their employability? If so, this role could be perfect for you! 



This role will be 3 days a week (Tuesdays in the office) for an initial duration of 4 months. We are looking to offer the successful candidate £20.91 per hour plus holiday pay. 



The Internships Coordinator (S&E) will work closely with other Internships Coordinators to maximise productivity and efficiency of placing Science and Engineering Faculty students into internship opportunities. The post holder will be based in the central University Careers and Enterprise Employer Engagement team to enable them to utilise established best practice and employer connections, also working closely with colleagues in the Science and Engineering Faculty. A particular focus of this post will be to provide efficient administrative support for the Southeast Physics Network (SEPnet) activities involving the School of Physical and Chemical Sciences. The post will involve consultation across the SEPnet network and with the University Business Development Unit. 



Main duties and responsibilities 



Initiating and managing relationships 





  • Approach businesses and third sector organisations to persuade them to host Science and Engineering students on an internship. Work collaboratively with employers to clarify the scope and structure of their placement projects, providing advice on appropriate student projects when needed.   







  • Sustain mutually beneficial relationships with all placement stakeholders (hosts, students, colleagues). 




  • Create and coordinate student publicity and marketing material (including carefully thought-through communications with widening participation students where relevant) 




  • Work closely with all other staff involved in placement activity across the Careers and Enterprise team, to maximise productivity and capitalise on all opportunities.  




  • Work collaboratively with Careers Consultants for the promotion of opportunities to students. 





 



Student support  





  • Build positive working relationships with participating students and provide support and signposting when needed.  




  • Lead placement programme introduction and coaching sessions with students where appropriate.  





 



Data collection & analysis  





  • Undertake data collection, such as surveys, to track participant employment outcomes and skills growth.   




  • Analyse data and findings and contribute to stakeholder and quality assurance reports and the development of case studies. 




  • Monitor quality of placement opportunities and provide data for quality assurance and funder reports. 




  • Evaluate and continuously improve placement opportunities – examining student, stakeholder and employer feedback to identify and fill gaps in provision. 





 



Coordination & administration  





  • Coordinate placement delivery, including the recruitment of students into internships.  




  • Monitor and help drive progress towards placement targets. 




  • Use existing systems, policies and procedures to ensure a professional service to students and employers. 





 



SEPnet  





  • Source and support summer placements as part of the SEPnet Scheme 




  • Collect data on the impact of SEPnet’s Employer Engagement programme on employment outcomes and academic performance for the Teaching Excellence Framework 




  • Monitor Widening Participation (WP) numbers and WP students’ engagement and facilitate WP support/focus groups 







  • Work with the School of Physical and Chemical Sciences PGR Programmes Officer to organise an annual PGR employer alumni event and PhD Poster Exhibition Day 





 



Other 





  • Contribute to and participate in the activities of the Association of Graduate Careers Advisory Services or other relevant industry bodies and associations. 







  • Undertake any other reasonable activities as requested by the line manager or the Head of Careers and Enterprise.  




  • A strong commitment to the values of equality and diversity. 





Qualifications

Degree or equivalent professional experience



Skills

  • Experience initiating and successfully maintaining stakeholder relationships. 

  • Ability or experience of using own understanding of a stakeholder’s needs to sell a placement or programme in a relevant and appealing way and to encourage students to participate in the programme. 

  • Experience of event organisation and delivery 

  • Experience of effectively planning with others to set priorities and schedules for the year and meet deadlines 

  • Experience of helping young people to build their employability 

  • Some experience of evaluating qualitative and quantitative data 

  • Experience of creating and updating communication materials, including webpages 

  • Experience of using social media tools such as MailChimp, Facebook and Twitter for marketing purposes 

  • Ability to write accurately and persuasively in marketing materials and emails. 

  • Ability to manage multiple relationships – e.g., to communicate regularly and diplomatically with all stakeholders (host organisations, students, funders, colleagues) 

  • Ability to use own initiative, to recognise and chase new opportunities. 

  • Ability to work collaboratively with colleagues and stakeholders in order to achieve shared goals. 

  • Ability to provide empathy and support to students (i.e. interpersonal skills) 

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Job purpose



To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.



The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff.  The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.



 



Main duties and responsibilities




  • To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.

  • To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.

  • To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services

  • To manage and keep updated the Housing Services team diaries.

  • To check the accuracy and relevance of information and imagery on the Residential Services website..

  • To provide administrative support to the Housing Services team.

  • To advise the Head of Housing Services on noticeable trends in customer enquiries.

  • To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends

  • To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values

  • To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.



Qualifications

GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent



Skills

  • Significant experience working within an HEI or privately built student residential environment

  • Significant experience working in a customer service environment providing exceptional customer service

  • Understanding of the relevant regulations and national codes of practice and the implications of non-compliance

  • Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity

  • Familiarity with budgeting and financial management

  • Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system

  • Knowledge of the private sector housing market



Skills/Abilities




  • Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels

  • Computer literate with a good knowledge of Microsoft Office software, particularly Excel

  • Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands

  • Excellent attention to detail and a systematic approach to work

  • Friendly, approachable, diplomatic and able to relate to people

  • Flexible attitude and willing to learn, develop and improve both individually or as part of a team



Other




  • Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)

  • Able to manage job role in line with customer expectation of Equality and Diversity Policy

  • Able to identify resolutions to problems and utilise analytical skills

About us



The Data Governance and Security team with SED develops, maintains, and supports system and process security, data governance, data protection compliance, regulatory reporting, and external and internal audit requirements. The team ensures that strategies and procedures in relation to these areas are fit for purpose and is responsible for providing a ‘gold source’ of all student and course information data to ensure best practice.



About the role



The Senior Student Data Assurance Officer will provide assurance and operational support to colleagues engaged in both internal/external reporting and in business as usual activites that rely on the quality of our student data. This will entail the provision of end-to-end administrative support in triaging enquiries, resolving student data quality issues, supporting the statutory HESA data return (submitted in August and September 2024) by fixing data errors and supporting the generation of HEARs (online transcripts) for students.



This would be an excellent opportunity for a candidate who is interested in gaining experience in working with data, making operational use of IT programmes such as Excel and SQL and who wish to utilise their skills to ensure that the quality of our student data is accurate and of the highest quality.



This is a temporary role, with an end date of 8th November 2024.



Qualifications

We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data management or analytics. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training



Skills

The following skills would be essential in the role:



-Excellent IT skills, including experience of Office software (Word, Excel, Outlook email, web etc.) 



-Good communication skills and a willingness to work in a team, with multiple stakeholders



-The ability to deal with competing priorities



Experience of SQL and using a student records system would be desirable

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