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Global Genetics Program Administrator

£33,579 - £33,579
 

Job Description

Note: This role is not suitable for students as it's full time.



QMUL is looking for Global Parkinson’s Genetics Program (GP2) Administrator.



The Faculty of Medicine and Dentistry (FMD) is a significant constituent of the University, which is organised into six separate Institutes.  The Wolfson Institute of Population Health harnesses expertise across a wide range of population based research and education activities and aims to be an internationally recognised centre of excellence in population health and preventive medicine. 



The Institute is organised into five separate research centres which, though complementary and following the Institute strategic plan, also have Centre-specific objectives and requirements.



The Preventive Neurology Unit (PNU) was set up with the aim of developing trials to prevent neurological disease. It is part of the Centre for Prevention, Detection and Diagnosis, which has a focus on academic discipline, research, the translation of research into public health strategies and their practical implementation – all dedicated to the reduction of disease and disabilities.



The post holder will be joining the Preventive Neurology Unit (PNU), at the Wolfson Institute of Population Health, Queen Mary University of London to work on the large-scale international Global Parkinson’s Genetics Program (GP2), a 36 million dollar project funded by the Aligning Science Across Parkinson’s (ASAP) initiative (www.gp2.org). The aims of the GP2 project are to:



 




  • Expand current understanding of the genetic architecture of PD;

  • Accelerate discovery and validation of novel disease-causing genetic mutations;

  • Provide training and resources to a broad, diverse base of scientists and clinicians.



 



Specifically, the post holder will join the Training Networking and Communication (TNC) working group (WG) led by the Professor in Neurology and Neuroepidemiology and coordinated by the project manager. The aim of the TNC-WG is to establish a virtual centre-of-excellence to promote training, networking and communication throughout the GP2 project. These three aspects will be delivered as follows:



 




  • Training - To develop and provide training opportunities for individuals and groups with a focus on PD genetics, and with a focus on promoting training in ‘under-represented’ regions of the world.

  • Networking - To create a network of trainees and collaborators, which will enable us to streamline opportunities, expertise, and data across the GP2 group.

  • Communication - To listen and respond to the needs of the GP2 community. To support the development of communication tools (website and social media).



 



The post holder will contribute and support all aspects of the TNC group’s work delivering project milestones for GP2, in collaboration with other working groups and with linked projects.



Main duties and responsibilities




  • Responsible for maintaining an up-to-date list (listserv) of GP2 members and trainees (e.g. weekly) and provide regular email communication to keep all members up-to-date.

  • Autonomously provide administrative support and guidance to a multitude of international stakeholders in a fast paced and complex matrix organisation.

  • Provide project support to the WG lead and project manager, including being responsible for keeping track of the project management of the WG, and dealing swiftly and independently with requests from international stakeholders.

  • Take the lead in providing administrative support to GP2 members requiring assistance in accessing common project materials for team working via the GP2 website.

  • Organise and support the project manager and leads to hold regular meetings between TNC WG members, including drafting an agenda and following-up action points.

  • Liaise with the GP2 website designers and developers to support the delivery and regular updates of website and social media content.

  • Support the TNC coordinator and leads in the administration of PhD, MSc, sabbaticals and other training opportunities funded through GP2. This will involve advertising the opportunities, handling submissions, setting up peer review, and providing feedback to candidates.

  • Liase with the GP2 steering committee to plan annual GP2 meetings, either virtual or in-person, in international locations for an global scientific audience.

  • Support regular blog posts from GP2 members and students benefiting from funding.

  • Liaise with other working groups within the GP2 study and attend other working group meetings periodically.

  • Maintain mentor and peer reviewer lists across the GP2 study.

  • Support the collection of materials from GP2 members and investigators for a monthly videocast, working with the Digital Learning Administrator to implement on the GP2 website.

  • Support regular communication of updates, research and training opportunities within the GP2 network.



 



 



The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager.



This job description accurately reflects the duties and responsibilities of the role at the time the job description was written. These duties and responsibilities may change over time without significantly impacting on the character of the role, the overall level of responsibility, or its grade.



Depending on strategic or operational needs, the jobholder may in the future be required to work for another existing or new organisational unit and/or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.



 



 



Qualifications

Educated to A level, with GCSE grade C/4 or above or equivalent qualifications in Maths and English



 



Undergraduate degree or equivalent experience



Skills

Experience in independently arranging meetings and dealing with a large volume of stakeholders



Experience to operate independently in a fast paced role, providing administrative support to a multitude of international stakeholders with minimum supervision



Experience of having provided project support to a project coordinator / manager in a similar role



Experience in maintain spreadsheets of members of an organisation and using these for communication purposes



Experience working in research settings



Experience of working with web and digital agencies



Experience working within and providing administrative support to multi-disciplinary professional teams



Understanding of data management and the UK regulatory environment



Skills/Abilities



Excellent communication in written and verbal English



Able to operate efficiently in a complex, fast-paced environment and under time pressure



Demonstrable excellent IT skills, including e-mail, word processing and databases (Microsoft Office packages, other database programmes)



Critical attention to detail and high standards of accuracy



 

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Job purpose

To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.

The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff.  The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.

 

Main duties and responsibilities

  • To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.
  • To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.
  • To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services
  • To manage and keep updated the Housing Services team diaries.
  • To check the accuracy and relevance of information and imagery on the Residential Services website..
  • To provide administrative support to the Housing Services team.
  • To advise the Head of Housing Services on noticeable trends in customer enquiries.
  • To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends
  • To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values
  • To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.


Qualifications

GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent



Skills
  • Significant experience working within an HEI or privately built student residential environment
  • Significant experience working in a customer service environment providing exceptional customer service
  • Understanding of the relevant regulations and national codes of practice and the implications of non-compliance
  • Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity
  • Familiarity with budgeting and financial management
  • Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system
  • Knowledge of the private sector housing market

Skills/Abilities

  • Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels
  • Computer literate with a good knowledge of Microsoft Office software, particularly Excel
  • Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands
  • Excellent attention to detail and a systematic approach to work
  • Friendly, approachable, diplomatic and able to relate to people
  • Flexible attitude and willing to learn, develop and improve both individually or as part of a team

Other

  • Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)
  • Able to manage job role in line with customer expectation of Equality and Diversity Policy
  • Able to identify resolutions to problems and utilise analytical skills

About us



The Data Governance and Security team with SED develops, maintains, and supports system and process security, data governance, data protection compliance, regulatory reporting, and external and internal audit requirements. The team ensures that strategies and procedures in relation to these areas are fit for purpose and is responsible for providing a ‘gold source’ of all student and course information data to ensure best practice.



About the role



The Senior Student Data Assurance Officer will provide assurance and operational support to colleagues engaged in both internal/external reporting and in business as usual activites that rely on the quality of our student data. This will entail the provision of end-to-end administrative support in triaging enquiries, resolving student data quality issues, supporting the statutory HESA data return (submitted in August and September 2024) by fixing data errors and supporting the generation of HEARs (online transcripts) for students.



This would be an excellent opportunity for a candidate who is interested in gaining experience in working with data, making operational use of IT programmes such as Excel and SQL and who wish to utilise their skills to ensure that the quality of our student data is accurate and of the highest quality.



This is a temporary role, with an end date of 8th November 2024.



Qualifications

We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in data management or analytics. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training



Skills

The following skills would be essential in the role:



-Excellent IT skills, including experience of Office software (Word, Excel, Outlook email, web etc.) 



-Good communication skills and a willingness to work in a team, with multiple stakeholders



-The ability to deal with competing priorities



Experience of SQL and using a student records system would be desirable

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