Exam Invigilation Supervisor

An exciting opportunity exists for a MA or PhD student assistant to work within the Centre for Primary Health and Social Care at the Schools of Social Sciences and Professions at London Metropolitan University.

The successful candidate will work with Professor Yolanda Eraso, Director of the Research Centre on key tasks to support the work of the centre, including: liaising with centre members, promoting the centre?s events through Eventbrite and social media, gathering information on funding bids of interest to centre members, providing support for the organisation of events.

Qualifications
Students enrolled on PhD programme or PhD holders
Students enrolled on MA programme or MA holders

Skills
Excellent communication skills
IT skills to manage Weblearn, Eventbrite page and social media
Social media communication skills (Twitter, Facebook)
Funding/grants search skills

JOB SPECIFICATION

 

School/Department: Technical Support Services        

 

Job Title/Grade:     Newsroom Technician G5              

 

Reporting to:         Technical Service Manager      

 

 

Purpose of the post

 

 

Elephant Studios at LSBU represents a multi-million investment by the University to create an industry-ready media facility that will ensure graduates have the best possible experience and employment outcomes in a fast changing media landscape.

 

 

The post holder will be responsible for ensuring the smooth running of all activities in the newsroom and radio studios and associated areas in the Elephant Studios @ LSBU facilities. The post holder will carry out the day-to-day preparation, operations, maintenance, and booking of the designated specialist spaces, as well as the support for the academic courses, research and enterprise projects. The post holder will provide professional expertise in the areas of newsroom operations, to provide guidance and advice as well as contribute to the delivery of academic activities in the specialist areas. This may include inductions, technical demonstrations including camera and lighting techniques, or other related processes. The post holder will be the first port of call for student and staff support and will be working closely with academic staff on live broadcast events.

 

 

MAIN ACTIVITIES AND RESPONSIBILITIES

 

1. To work as part of the technical team to provide high quality technical support and demonstrations in relation to teaching, research and enterprise within the designated curriculum area.


2. Present and demonstrate technologies, processes, software and/or associated equipment to individuals or groups of students, staff and other identified stakeholders as required.


3. Undertake the preparation of the newsroom facilities including radio studios for classes and projects, making sure that they are safe, supplied and maintained. Manage the designated studios bookings via our online booking system.

 

1. Work closely with, and be able to deputise for the technical team colleagues, including rota duty covering evening support hours across the facility. Occasional overtime may be required at busy periods of the year including shows and events.

 

1. Provide expert advice related to the procurement, use and implementation of the associated technologies, including testing and evaluation of systems or relevant software.


2. Responsible for the maintenance of all specialist equipment in the designated area/s, providing installation and hardware support where appropriate or liaising with external partners as required ensuring that the systems remain operational.


3. To act as health and safety representative for activities taking place within the designated spaces ensuring that the facilities are fully compliant with all health and safety regulations. Carry out risk assessments and keep appropriate records.


4. Maintain, develop and broaden expertise with his/her own knowledge of processes, systems and procedures associated with the area evaluating and implement new technical advances, innovations in hardware, software or processes in line with professional practice.


5. Undertake other temporary duties commensurate with the level of the role, as agreed through the appropriate line management structure with the Studios Manager to meet the requirements of the department.

 

It is expected that the post holder will not take annual leave during key points in the academic calendar.  The post holder will be required to work flexibly due to the nature of the work in this curriculum area.

Qualifications

Not applicable

Skills

SELECTION CRITERIA

 

D = Desirable, E = Essential

 

1. Professional experience in a relevant area (E). Practical Knowledge of and experience of live newsroom environments (E) including Newsroom Systems (D), practical knowledge of a range of relevant media hardware such as radio microphones, in-ear monitors and studio cameras (E) Practical knowledge of basic TV studio lighting and techniques (E), practical knowledge of broadcast equipment such as the NewTek TC1  Tricaster or other, vision mixers, sound mixers, remote camera systems and on-screen graphics (E) Knowledge of studio communications such as skype boxes, video streaming (D.) Practical knowledge of live radio studio environment (D) with Broadcast systems such as Synergy, Burli,  Ross Inception or similar (E).


2. ICT Skills: To be committed to and have experience of using applications associated with Media ICT in both bespoke and networked environments (E). Knowledge of media distribution systems (D). Some practical knowledge of a range of relevant media applications such as Adobe premiere, After Effects, DaVinci resolve, as well as file transfer systems (D).


3. Proven ability in providing excellent technical support and technical demonstrations in either a higher education or professional environment (E).

 

1. Operational experience of Health and Safety Issues (E) and practical application of Health and Safety Measures and risk management (E).


2. Excellent organisational, administrative and technical skills, be able to: use initiative, plan, prioritise and organise own varied workload, and potentially those of others, in a timely manner (E), to approach challenges/problems in a flexible, creative and proactive way (E). An ability to successfully undertake the projects (E). Ability to identify own training needs. (E).


3. Highly effective interpersonal and communication skills including both oral, written and presentation skills (E).


4. Able to demonstrate a commitment to continued learning, the willingness and ability to learn new skills in order to carry out the duties of the role, in a continuously evolving environment (E).


5. To be able to demonstrate good customer service skills (E) and to a commitment to the provision of a quality service to both staff and students within the School of Arts and Creative Industries (and elsewhere within the University) and to external stakeholders (E).


6. Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).

LONDON SOUTH BANK UNIVERSITY

STUDENT SERVICES

ACCOMMODATION

JOB TITLE: Residence Customer Service Assistant

 

Purpose of the post

The post holder will work as a member of the Student Accommodation Team at Dante Road supporting the delivery of the day-to-day operations of a high quality and efficient student accommodation service, which is in line with the evolving accommodation strategy. 

The post holder will have a passion for customer service and shall naturally prioritise the Student Experience in the department’s processes and operational delivery.

Main Activities and Responsibilities

Note: The following is an indicative description of the tasks that the post holder will be expected to provide. The frequency of activities will be dictated by the time of the year and the student-based cycle of events. The description of the work is not exhaustive and the post holder will be expected to carry out relevant and related tasks as and when required.

1. Ensure an outstanding level of customer service is delivered to the Residents at all times, whether face to face or through written communications.

 

2. Work with the Residence Customer Service Manager and Deputy monitoring the Incident Reports and assisting with disciplinary issues (letter writing/updating disciplinary tracker/note taking through local investigations).

 

3. Trained on CAFM system used by the Residence Customer Service Team and maintenance teams, to ensure that any work orders requested by customers are actioned and completed within the designated SLA, communicating with student residents keeping them updated with any progress.

 

4. Maintain a mailing list and send out communications to Residents as required.

 

5. Undertake administrative duties associated to the outcomes of the weekly fire checks undertaken by the RLAs, keeping a tracker and updating on actions.

 

6. Undertake any ad-hoc administrative duties that may be required as directed by the Residence Customer Service Manager.

 

7. Acknowledge any complaints receive from Students, contractors, visitors or staff through ensuring they processed to the appropriate personnel for action.

 

8. Support any administrative tasks requested in relation to updating the Shared drive and the KX system (training on KX system, Accommodation Software, to be provided).

 

9. Maintain records on occupancy levels using a tracking system and liaising with the Accommodation Staff on changes.

 

10. Assist the Accommodation office in delivering student debt letters.

 

11. Carry out room inspections as directed by the Residence Customer Service Manager, updating condition trackers and inventories on findings and processing any actions.

 

12. Advise student residents on any issues that may arise and, where appropriate, refer them onto the relevant support service.

 

13. Carry out welfare checks on students if required.

 

14. Liaise with reception staff on day to day sharing accommodation information

Qualifications

Not applicable.

Skills

Selection Criteria

A. Experience of working in a HE sector is desirable.

 

B. A proven track record of delivering service excellence to internal and external stakeholders and can demonstrate how this is embedded into their day-to-day operational delivery. 

 

C. An understanding of Health & Safety and how it is applied to accommodation operations. 

 

D. Proven track record of proactive working on own initiative and how deadlines are set to ensure work is completed to required standards. 

 

E. Demonstrable verbal and written communication skills with a high level of accuracy and attention to detail in all tasks showing how this is applied to the day-to-day operations of the business.

 

F. Willingness to understand codes of practice/standards, legal and contractual responsibilities relating to accommodation management. 

 

G. Knowledge of using a CAFM,  Kinetics and Agresso financial packages or similar software solutions is desirable

 

H. The ability to demonstrate an understanding of equality, diversity and inclusivity and its practical application.