Enrolment Customer Service Team Leader

THE TEAM ARE HIRING ONE FULL-TIME AND ONE PART-TIME (15 HOURS) POSITION. 

PLEASE SPECIFY WHICH YOU ARE INTERESTED IN IN YOUR APPLICATION. 

School/Department: Schoolof The Built Environment and Architecture

Job Title/Grade: Apprenticeship Skills Reviewers (Civil and Building Services) ? Grade 6

Reporting to: Apprenticeship Team Leader

Purpose of the post

The School of The Built Environment and Architecture (BEA) offers some of London?sbest

courses in areas such as architecture, building services engineering, civil engineering, construction management, quantitysurveying and buildingsurveying. All our courses are closely linked with industry and accredited by the relevant professional institutions to the highest possible level.

Our apprenticeship offer is rapidlyexpanding and we are seeking passionate and driven Skills Reviewers who are committed to working with our academics and industry partners to develop the best Higher and Degree Apprenticeships in the sector. This particular post will sit within the division of Civil and Building Services.

The postholder will provide guidance and support to apprentices to work towards developing the knowledge, skills and behaviours they will need to successfully complete their apprenticeship, and will liaise with employers to ensure the apprentice?s learning needs are being met in the workplace.Progress review meetingswith each apprentice and their employer will be undertaken at least three times a year for the duration of their programme, either in person at the apprentice?s workplace, or remotely via MS Teams.

The successful candidate will be an excellent communicator and developing good relationships with internal and external stakeholders. Industry experience would be an advantage. They will be comfortable working independently and will have excellent organisational and time management skills.

Please note we are willing to consider applications for part-time hours.

MAIN ACTIVITIES AND RESPONSIBILITIES

1. Work alongside both the Apprenticeship Team and School academics to provide proactive and reactivevocational and educational support to apprentices and their line managers throughout the apprenticeship scheme.

1. Monitor apprentice progression against knowledge, skills and behaviour standards (as well as functional skills where appropriate) and provide feedbackto both the apprentice and their line manager.

1. Undertake regular progress review meetings with apprentices and mentors as required. These meetingswill either take place at the apprentice?s workplace; the University; or via MS Teams.

1. Support the apprentice to prepare for theirend-point assessment.

1. Work with employersand academic colleagues to support the agreement of on and off the job development plans with the apprentices and monitor and record progress to ensure that both the university and employer remain compliant.

1. Work with the Apprenticeship Team and Teaching, Quality and Enhancement to ensure all qualityassurance requirements relevantto the educational support of an apprentice are being met.

1. Ensure that all learning activity is recorded and auditable in line with funding regulations and that any university delivery, process and monitoring systemsare adhered to within the agreed time limits.

1. Contribute to the development of appropriate programme systems and processes.

1. Complete any requiredlearning and development activities required to enhance your knowledge and perform the role more effectively.

1. Ensure that procedures for access to, and retention of, information withinthe School comply with the requirements of the University and the General Data Protection Regulation.

The Apprenticeship Team Leader / Dean may requestadditional duties that are withinthe scope, spirit and purpose of the role. Within reason, the duties and role of the post holder may be changed, after appropriate consultation, in response to changing organisational requirements.

N/A 

SELECTION CRITERIA

E = Essential, D = Desirable

1. A relevantconstruction qualification (D). Industry experience or professional qualifications relating to the apprenticeship discipline (D).

1. An understanding of the end-to-end learning journey of an apprentice (D)

1. Experience of delivering work based learningand assessment in commercial or educational contexts which are relevant to the subject area (D).

1. Excellent communication skills and the ability to build customer/ client relationships and maintain empathy with stakeholders (E).

1. Experience of working autonomously and managing own workload efficiently and effectively (E).

1. Ability to work as part of a wider team (E).

1. Excellent time management and organisational skills (E).

1. Experience or knowledge of  e -learning platforms and an excellent knowledgeof Microsoft Office packages, including the ability to produce reports (E).

1. Ability to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).

The successful candidatewill be required to undergoan Enhanced DBS check.

The casual health & fitness coach role is important in helping King’s Sport & Wellness deliver its range of services to all members across our 3 main gym sites. You will work closely with the full-time health and fitness coaches and the gym operations supervisors to ensure that members are given a world class experience. The role is a zero hour contract and shifts are allocated subject to need. There are always shifts at the weekend, and to cover the full time teams annual leave, and duties off site. 

Essential Qualifications: 

1. 
   

   Level two fitness coach qualification or equivalent 

   
   

1. 
   

   A good level of education (A-level) or equivalent 

   
   

1. 
   

   Suitable experience and knowledge of working in a similar/related role 

   
   

1. 
   

   First aid qualification 

   
   

1. 
   

   Commitment to continued professional development 

   
   

1. 
   

   Excellent communication skill across a variety of customer groups and the ability to forge good relationships with a variety of departments or user groups 

   
   

1. 
   

   Must be able to work flexible hours, including early shifts, late shifts, and weekend shifts, and have good availability 

   
   

1. 
   

   A strong grasp of information technology and Microsoft office skills including word and excel 

   
   

Desirable qualifications/qualities: 

1. 
   

   Level 3 fitness qualification 

   
   

1. 
   

   Spin/group cycle qualification. 

   
   

1. 
   

   Other fitness related qualifications 

   
   

1. 
   

   Knowledge of relevant Health and Safety regulations 

   
   

1. 
   

   Knowledge of the importance of physical, mental and social skills to aid individual wellness 

   
   

• 
  

  To deliver a range of fitness classes, inductions and programs that ensures our members are engaged and educated in fitness and their physical wellbeing  

  
  


• 
  

  To monitor and coach gym members to ensure their safety and the use of correct techniques when exercising therefore providing quality member experiences  

  
  


• 
  

  To support the gym team to continually maintain and exceed operational performance of the gyms. 

  
  


• 
  

  To assist in the operational systems and processes of managing health and fitness memberships and services and ensure all card transactions are accurately reported. 

  
  


• 
  

  Ensure all operating policies are adhered to whilst in the gyms - being responsible for the opening and closing procedures and ensuring all equipment and the building operates within Health & Safety guidelines as required. 

  
  


• 
  

  To develop positive working relationships with the health and fitness coaches, King’s Sport & Wellness staff, and other student service providers within the University to enhance students’ experience 

  
  


• 
  

  Provide an exceptional level of customer service through phone, email, and face-to-face interactions as well as signposting to other King's Sport & Wellness services 

  
  


• 
  

  Escalate customer enquiries to relevant parties using correct procedure 

  
  


• 
  

  Any further duties, which may reasonably be required by King’s Sport & Wellness Gym Management or King’s Sport Senior Management

  
  

King's Clinical Academic Training Office (KCATO) is looking for a flexible, proactive and organised individual who can help us temporarily as our team gets to grips with some new work. The role is based at Guy's campus with work across all campuses as need arises, and includes attending in person meetings and events.

Events & Meetings (approximately one or two per month)

Manage attendee bookings, dealing with enquiries

Manage room, AV and catering bookings

Manage some communications, such as creating blurbs for events

Handle feedback and report on attendance data

Communications

Help with drafting text for monthly Newsletters

Finances

Handle finances relating to events

In time, understand and process bursary payments

None

We think this role would suit a part-time Masters or PhD student interested in finding out more about the research side of the university well.