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Employer Engagement Manager - REQ8184

£31,688 - £31,688
Office, Clerical & Administration
England-London
Temporary / Interim
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Job Description

1. Background



The London South Bank University Group (LSBU) is currently developing applications to the Higher Technical Qualification (HTQ) approval process. This acts as a development and quality marking process for existing L4 or L5 qualifications, and maps to relevant National Occupational Standards. LSBU has previously submitted one application to the Institute for Apprenticeships and Technical Education (IfATE, the accrediting body for HTQs), and is waiting to hear the result.



A key aim of the HTQ process is to include a high level of employer engagement and input to develop a qualification that fully meets their needs. This employer input needs to be specific to the qualification being designed rather than delivering general information. The inclusion of this employer development process sets HTQs apart from other qualifications; it helps guarantee that those who pass through the courses are equipped to enter the workplace at an appropriate level and deliver to employer specifications immediately.



LSBU has implemented a Steering Group to oversee the development of HTQs and support the application process. This currently meets every two weeks.



2. Application Process



The complexity of the process means support is needed to ensure multiple HTQ applications can be submitted during the same window. The number of applications to be submitted has not been finalised but is likely to be between five and eight. The next window closes on 30th June 2023.



There are three key parts to the application process:



a. Course content – as the HTQ is based on an existing L4 or L5 qualification, that qualification and its course content need to be in place. It is anticipated that LSBU applications will need university academics to generate this content (some using existing materials, some needing new materials).



b. Employer input – the key difference between HTQs and other qualifications is the level of employer input into their development. This is undertaken through mapping the course content developed by academics to occupational standards, but also through local engagement activities. LSBU has implemented an Industry Review Forum of relevant employers to review and develop course content for the application it has already submitted, and will do the same for each future application. It will also deliver one-to-one employer questionnaires and incorporate that feedback. It is this element that the HTQ Employer Engagement Manager will support.



c. Application writing – LSBU has engaged a bid writer to develop and submit the applications. Each prospective HTQ needs an individual application, with a combination of narrative and documentary evidence. The course teams will develop this evidence, including Knowledge, Skills and Behaviours spreadsheets, assessment packages, course specifications and module descriptors. A range of other evidence relating to employer input, university processes and policies is also needed. The HTQ Employer Engagement Manager will need to familiarise themselves with the evidence requirements for employer input and deliver evidence to these standards.



3. HTQ Employer Engagement Manager Role



Given that multiple applications will be submitted, and each has its own employer engagement needs, support from a new HTQ Employer Engagement Manager is needed. The post holder would lead on the engagement of employers and gathering of information from them to underpin this element of the HTQ process. Specific tasks would include:




  • Support the employer engagement process

    • Identify appropriate employers to match the needs of each HTQ application, and identify appropriate individual contacts with the right mix of recruitment and technical knowledge

    • Brief all employer partners on HTQ aims and engagement processes and options

    • Populate the Industry Review Forum for each HTQ, recruiting six-ten relevant employers for each and gaining their agreement to attend

    • Maintain a database of employers including contact details for each, and a separate database for each HTQ

    • Identify appropriate employers for and deliver 10-15 one-to-one questionnaires to employers outside the Industry Review Forum, enabling them to feedback on course content and provide information on sector and recruitment needs

    • Feedback information from these questionnaires to academics to enable them to revise course content

    • Liaise between employers and academics to gain answers to employers’ queries

    • Provide such additional information to employers as they request

    • Work with Apprenticeships Team and Bid Writer to set agendas for Industry Review Forums

    • Attend Industry Review Forums and support as required



  • Attend the HTQ Steering Group (meeting every two weeks)

    • Feedback on employer engagement activities and progress



  • Support the course content development and validation process

    • Provide employer engagement information to academics for incorporation into course content and relay their queries to employers



  • Support the application process

    • Work with the bid writer to support the gathering of employer engagement evidence





4. Timetable



Relevant application phases will include:




  • Development phase (October 2022-February 2023)

    • Finalising of HTQ application subject list (likely to include between five and eight applications)

    • Course content teams write initial content



  • Employer engagement/content refining phase (January-May 2023)

    • Partner employers identified to support each HTQ application and Industry Review Forum membership established

    • One-to-one questionnaires delivered for each HTQ

    • Employers review course content, make recommendations for changes

    • Academics make changes where appropriate

    • Employers review and finalise content

    • Courses are validated





The HTQ Employer Engagement Manager will be engaged for this phase, starting in January 2023 and completing in May 2023.




  • Application phase (February-June 2023)

    • Application narrative is researched and written and evidence gathered from employer engagement and course teams

    • Narrative and evidence tested through submitting drafts to IfATE

    • Applications submitted





Qualifications

Not applicable.



Skills

Person specification



The following skills, knowledge and experience are required:




  • Experience of working with employers at all levels, and gaining strong outcomes from this work;

  • Experience of working within the employment and/or enterprise areas;

  • Experience of working with or within cooperative bodies, such as Steering Groups or Executive Committees;

  • Experience in gathering information from a variety of sources, and in recording and presenting that information for a range of audiences;

  • Strong presentation skills (written and verbal) and ability to promote HTQs and the University to a wide range of internal and external contacts;

  • Excellent communication skills (written and verbal), and the ability to motivate, inspire and negotiate effectively at all levels and using a range of methods including telephone, face-to-face and video conferencing;

  • Excellent interpersonal skills, and the ability to foster relationships with internal and external contacts;

  • Strong evidence of an ability to work to deadlines, to work accurately and to understand complex instructions and tasks.

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Skills

Person specification and skills



 




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JOB SPECIFICATION



 



School/Department: Technical Support Services        



 



Job Title/Grade:     Newsroom Technician G5              



 



Reporting to:         Technical Service Manager      



 



 



Purpose of the post



 



 



Elephant Studios at LSBU represents a multi-million investment by the University to create an industry-ready media facility that will ensure graduates have the best possible experience and employment outcomes in a fast changing media landscape.



 



 



The post holder will be responsible for ensuring the smooth running of all activities in the newsroom and radio studios and associated areas in the Elephant Studios @ LSBU facilities. The post holder will carry out the day-to-day preparation, operations, maintenance, and booking of the designated specialist spaces, as well as the support for the academic courses, research and enterprise projects. The post holder will provide professional expertise in the areas of newsroom operations, to provide guidance and advice as well as contribute to the delivery of academic activities in the specialist areas. This may include inductions, technical demonstrations including camera and lighting techniques, or other related processes. The post holder will be the first port of call for student and staff support and will be working closely with academic staff on live broadcast events.



 



 



MAIN ACTIVITIES AND RESPONSIBILITIES



 




  1. To work as part of the technical team to provide high quality technical support and demonstrations in relation to teaching, research and enterprise within the designated curriculum area.

  2. Present and demonstrate technologies, processes, software and/or associated equipment to individuals or groups of students, staff and other identified stakeholders as required.

  3. Undertake the preparation of the newsroom facilities including radio studios for classes and projects, making sure that they are safe, supplied and maintained. Manage the designated studios bookings via our online booking system.



 




  1. Work closely with, and be able to deputise for the technical team colleagues, including rota duty covering evening support hours across the facility. Occasional overtime may be required at busy periods of the year including shows and events.



 




  1. Provide expert advice related to the procurement, use and implementation of the associated technologies, including testing and evaluation of systems or relevant software.

  2. Responsible for the maintenance of all specialist equipment in the designated area/s, providing installation and hardware support where appropriate or liaising with external partners as required ensuring that the systems remain operational.

  3. To act as health and safety representative for activities taking place within the designated spaces ensuring that the facilities are fully compliant with all health and safety regulations. Carry out risk assessments and keep appropriate records.

  4. Maintain, develop and broaden expertise with his/her own knowledge of processes, systems and procedures associated with the area evaluating and implement new technical advances, innovations in hardware, software or processes in line with professional practice.

  5. Undertake other temporary duties commensurate with the level of the role, as agreed through the appropriate line management structure with the Studios Manager to meet the requirements of the department.



 



It is expected that the post holder will not take annual leave during key points in the academic calendar.  The post holder will be required to work flexibly due to the nature of the work in this curriculum area.



Qualifications

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Skills

SELECTION CRITERIA



 



D = Desirable, E = Essential



 




  1. Professional experience in a relevant area (E). Practical Knowledge of and experience of live newsroom environments (E) including Newsroom Systems (D), practical knowledge of a range of relevant media hardware such as radio microphones, in-ear monitors and studio cameras (E) Practical knowledge of basic TV studio lighting and techniques (E), practical knowledge of broadcast equipment such as the NewTek TC1  Tricaster or other, vision mixers, sound mixers, remote camera systems and on-screen graphics (E) Knowledge of studio communications such as skype boxes, video streaming (D.) Practical knowledge of live radio studio environment (D) with Broadcast systems such as Synergy, Burli,  Ross Inception or similar (E).

  2. ICT Skills: To be committed to and have experience of using applications associated with Media ICT in both bespoke and networked environments (E). Knowledge of media distribution systems (D). Some practical knowledge of a range of relevant media applications such as Adobe premiere, After Effects, DaVinci resolve, as well as file transfer systems (D).

  3. Proven ability in providing excellent technical support and technical demonstrations in either a higher education or professional environment (E).



 




  1. Operational experience of Health and Safety Issues (E) and practical application of Health and Safety Measures and risk management (E).

  2. Excellent organisational, administrative and technical skills, be able to: use initiative, plan, prioritise and organise own varied workload, and potentially those of others, in a timely manner (E), to approach challenges/problems in a flexible, creative and proactive way (E). An ability to successfully undertake the projects (E). Ability to identify own training needs. (E).

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  4. Able to demonstrate a commitment to continued learning, the willingness and ability to learn new skills in order to carry out the duties of the role, in a continuously evolving environment (E).

  5. To be able to demonstrate good customer service skills (E) and to a commitment to the provision of a quality service to both staff and students within the School of Arts and Creative Industries (and elsewhere within the University) and to external stakeholders (E).

  6. Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application (E).

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