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CRM Assistant

£28,314 - £28,314
 

Job Description

We have an exciting position for someone who loves working with data and systems and has a keen eye for detail. Overall the team is responsible for marketing of the profile of Queen Mary University of London and its educational programmes, and the attraction and recruitment of students from Widening Participation backgrounds as well as students from the UK more generally, EU and Overseas.The role sits within a well-regarded team and will deliver valuable future career skills in using the Salesforce CRM (Customer Relationship Management) system. We will pay the candidate £14.52 per hour plus holiday pay for a duration of 6 months, working one day per week.



 



The Job purpose: 




  • To be an expert user of Salesforce, Salesforce Marketing Cloud and other associated systems such as Form Assembly and Gecko Engage

  • Be a champion for the CRM and the benefits it offers to QMUL to help support the CRM user community

  • To support the coordination of CRM activities including building user journeys, managing datasets, reporting, production of forms and technical features to deliver student recruitment activities, data cleansing and proofing communications that use the system.

  • Support the execution of conversion plans using CRM across central and school / faculty based activities



 



Insight




  • Maintain an understanding of the latest techniques available to support CRM initiatives

  • Have a good knowledge of data sources to understand the internal and external recruitment picture

  • Support the coordination of an information hub which will use innovative channels to disseminate knowledge and insights relating to CRM activities

  • Keep abreast of GDPR legislation and University data protection policies to ensure activities are compliant and data is managed and recorded securely



 



Ideas




  • Provide creative solutions in meeting challenges across areas of work 



 



Implementation




  • Review email journeys where appropriate

  • Ensure that appropriate data capture techniques are used and optimised

  • Assist with the migration of current processes to new platforms.



 



Impact




  • Contribute towards the work of the broader team/department and undertake any such other duties within the department as may be required

  • Maintain a high quality and integrity of data within the CRM and associated systems.



 



Other duties and responsibilities




  • Act as an ambassador for the University’s brand (both verbal and visual identity), championing its use across the institution as well as your own area of work.

  • Keep abreast of GDPR, CMA, ASA and other relevant legislative requirements for area of work, ensure this knowledge is translated into the work carried out



Qualifications

This would be suitable for a QM Undergradute or Postgraduate



Skills

  • The successful candidate will already have an intermediate level of Excel skills and/or one years' experience working with data as part of their degree.

  • An interest in how data and technology is impacting the field of marketing and communications 

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Student appointed to the role following a successful online application. 



Qualifications

Student appointed to the role following a successful online application. 



Skills

Student appointed to the role following a successful online application. 

Student Technical Assistant, receiving student's digital files. File tidy up and preparation such as rescaling. Print their files on large format plotters. Laser cut their files. Digitise hard copies of their work using large format scanner. Account keeping of student records. The facilities will be open weekdays during term time. You will not be expected to work more than ten hours per week.



Qualifications

None required



Skills

Experience with Adobe Illustrator and CAD software such as Rhino preffered but not essential. Experience of using laser cutters and large format printers preffered but not essential.

Mediators are communicators, explainers, listeners and helpers. They must be prepared to develop an in-depth understanding of both the science and the art within our exhibitions and are keen to explore interesting and provoking ideas with our visitors. They are excellent communicators and understand the importance of listening to the views and opinions of others.



Qualifications

None



Skills

Essential
? An adaptable, flexible, and confident personality
? An enthusiasm for meeting/talking to and listening/learning from a wide range of people
? Self-starting, while being able to work effectively in a team setting
? A commitment to delivering a consistently excellent visitor experience
? Excellent general communication skills, as well as excellent spoken English
? Superb listening skills
? A proven curiosity and enthusiasm for the arts, design, science, technology and health

Desirable
? For students, interests in subject areas beyond their degree discipline is welcome. Varied and wonderful combinations of interests and subject specialities are particularly desirable
? Experience of working in a customer service environment
? Some knowledge and understanding of King?s College London, its teaching and research
? Science Gallery London is committed to local engagement and connecting directly with the communities of Southwark and Lambeth, so some knowledge of and connection to our local communities is desirable
? Ability to converse with visitors in other languages as well as English

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