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Junior Communication Manager

£42,900 - £42,900
 

Job Description

SSTP Junior Communication Manager Job Role





Job description



The Student Success Transformation Programme (SSTP) will be an ambitious programme of work designed to transform the educational provision and overall student experience at King’s College London. The programme is in its early stages of scoping and design, but aims to deliver significant change, working with our education community to address areas of potential improvement as identified by students and staff. It recognises the vital importance of enabling a thriving staff community who can in turn provide an excellent experience for our students during their time at King’s. 



 



Working closely with the Service Team within the Strategic Programmes Office, the Junior Communications Manager role is to manage and maintain the communication plan for the portfolio.  This will involve coming up with content proposals, creating collateral and writing updates on the SSTP, in order to keep stakeholders informed and engaged. Dependent on the programme requirements at the time, the role holder will be responsible for creating a wide variety of content using a range of formats to upload to the SSTP Sharepoint site, writing content for posts to be displayed on Viva Engage (Yammer), blogs and university-wide platforms such as the newsletter. Maintenance of these channels and analysing engagement will be an integral part of the role, in addition to the creation of the content itself.



The role holder will work in close collaboration with the Communications Project Manager and should expect to work reactively and autonomously at times, while also taking responsibility for the overall execution of the established communications plan. Brand and style guidelines will need to be followed across all forms of communication, however, there is room for creativity in this role with regard to design and delivery format of content.



 



Responsibilities




  • Create SSTP “stories”: produce clear and engaging copy based on programme updates, maintaining the university’s brand guidelines, tone of voice and house style.

  • Liaise with external agencies to develop and implement specific SSTP branding; create a programme brand and style guidelines in accordance with this, for use by wider team.

  • In addition to written content, create videos, GIFs and posters to supplement the SSTP brand.

  • Build positive working relationships with the Service Team (responsible for Change Management) and the SSTP’s key stakeholders in order to understand and absorb the essence of the SSTP and create relevant, fully aligned content.

  • Develop and maintain the SSTP Sharepoint site.

  • Post content to a range of channels in order to maximise reach, e.g. Sharepoint, Viva Engage (formerly Yammer), blog, etc. and manage any engagement responses we may receive.

  • Independently manage and maintain the pace/regularity of updates, based on user engagement experience in similar or comparable roles.

  • Evaluate and report on communications and engagement – the role holder will be expected to implement ways of measuring engagement rates, to escalate concerns and proactively work to maintain/increase engagement where appropriate.

  • Share best practice and methodology with the SSTP Service Team for future use.



 






 




Qualifications

See above



Skills

Person specification



While direct experience in a comparable role would be highly useful for this position, we would like to hear from any candidates with relevant experience. The key focus is on successful change communications: the ability to create engaging and often persuasive content to keep stakeholders interested and informed in a long-term project.



Experience and understanding of the Higher Education environment would be an advantage. The successful candidate should also have demonstrable fluency in a range of communication channels and IT software, such as Teams, social media, website content management systems and Sharepoint. A background in working with stakeholders at all levels of an organisation would also be an advantage.



 



Essential criteria




  1. Degree level qualification or equivalent experience.

  2. Experience of producing copy for a variety of audiences/stakeholders within an organisation and using design software such as Canva to create engaging visual content.

  3. Excellent writing skills, including the ability to absorb and transform factual information into newsworthy updates, often at short notice.

  4. Ability to communicate efficiently and effectively with a range of stakeholders, including very senior colleagues.

  5. Ability to develop and roll out effective communication strategies and plans.

  6. Excellent IT skills; proficient in online and web-based communication platforms such as CMSs and Microsoft 365 – specifically Sharepoint.

  7. A high level of attention to detail, with the ability to edit and proofread copy accurately and without supervision.

  8. Ability to evaluate impact of communication engagement work and compile analyses and reports.

  9. Understanding of what constitutes impactful change communications.

  10. Strong time-management skills and a proven ability to deliver to tight, and sometimes conflicting, deadlines.



Desirable criteria




  1. Knowledge and understanding of the Higher Education sector.

  2. A good understanding of change methodologies and frameworks, and/or project management.

  3. Experience and/or knowledge of producing communications content for multimedia, e.g. short films, podcasts, social media, explainers.

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We are looking for a highly organised and motivated Clinical Trials Administrator. You will be joining the Quality Team, who are a friendly team of Clinical Research Associates. The main purpose of this role is to:




  • Assist the Quality Team to ensure that all trials sponsored or co-sponsored by the partner organisations are conducted in accordance with the Clinical Trial Regulations and the KHP CTO SOPs.

  • Provide day to day admin and support to the Quality Team to assist Investigators conducting clinical trials sponsored by the partner institutions ensuring they are working to the highest quality standards.

  • Perform File Reviews and conduct archiving of trial documents for the KHP-CTO.

  • Provide logistical, practical and administrative support as required according to KHP-CTO SOPs, prevailing regulations and best research practice.



This is an office-based role at Guy’s Hospital with some regular travel across London to our various sites and campuses.




Qualifications

NA



Skills

  1. Educated to GCSE-level or equivalent

  2. Able to learn and work to SOPs

  3. Strong planning and organisational skills including the ability to prioritise and manage multiple tasks

  4. Excellent interpersonal skills – tactful and able to deal with a wide range of people in an enthusiastic and helpful manner whilst being capable of firmly maintaining policies and regulations.

  5. Problem solving skills – pragmatic and flexible approach whilst maintaining policies and regulations.

  6. Strong computer skills (proficient with MS WORD, Excel and web-based applications).

  7. Experience acquired in administration role(s), preferably in either a pharmaceutical industry or clinical research setting, including specific experience of clinical trial administration.

  8. Excellent verbal and written communication skills with the ability to demonstrate exceptional attention to detail.



 

Research Temp 




Qualifications

N/A



Skills

Research Experience 

The Global Mobility Office (also known as GloMo) is seeking four current King’s students to join us as Peer Advisors for the 2024/25 academic year.  We encourage applications from students from underrepresented and widening participation backgrounds



We are looking for someone friendly, enthusiastic and reliable who has previously studied or worked abroad on a placement facilitated through GloMo (i.e. Summer exchange or a semester/year abroad as part of your degree).  You should have an interest in international education and an awareness of the value of experiencing different cultures.   



This role will involve assisting with the incoming Study Abroad Orientation week in both September and January (welcoming approximately 1000 students across the academic year), as well as other events during the year for both incoming and outgoing students.  You’ll spend two hours per week in the GloMo office working on other administrative tasks and projects, which will vary depending on the office’s needs and your particular skills.  You will also act as an advisor to outgoing students, by talking about your own experiences and challenges whilst studying abroad, and assisting with events such as pre-departure meetings. 



You must be available for the September 2024 (16th – 20th) and January 2025 (8th – 11th) orientation periods to be eligible for this position.  The role will begin from early September 2024 (exact start date can be negotiated, but ideally week commencing 2nd September) and will finish at the end of April 2025. 



Interviews will be held week commencing 12th August via Teams. 



To apply for the position, please apply via this advert and complete our application form online.   If you have any questions about your eligiblity for this role, please contact Sarah Goodyear, Global Mobility Senior Officer (Incoming Students Coordinator) at sarah.goodyear@kcl.ac.uk




Qualifications

N/A



Skills

You must have studied or worked abroad as part of your degree or facilitated by Global Mobility.



Not essential but beneficial:



Administrative experience



Ambassador experience



Customer service experience

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