Senior Residence Welcome Ambassador

Do you have experience working in a highly customer service focused environment? Are you reliable with good time management and communcation skills? If so, this role would be perfect for you. 

The MME (Mixed-Mode Education) Stewards will provide support to staff delivering teaching across Whitechapel and Charterhouse Square Campuses,  using rooms equipped with new technologies for mixed mode teaching. The MME Stewards will check that equipment is functioning correctly prior to the start of the sessions and provide support to the staff delivering teaching to help ensure they are confident and comfortable using the technology. 

MME stewards will be coordinated via the Digital Education Academy as part of the VP (Health) team, but work operationally with institutes on their respective campuses. They will be expected to work closely with Institute teaching leads, management and QMUL IT Services.

Main duties and responsibilities

• To ensure all teaching rooms have appropriate MME equipment prior to teaching, performing repairs where possible.


• To coordinate with ITS as required in order to secure replacement equipment as required.


• To perform daily campus checks on MME equipment during term time, fixing or reporting any problems


• To provide a support service for teaching staff experiencing difficulties with digital equipment, including basic training and instruction.


• Where necessary, to provide in-lecture support for larger events


• To assist the Digital Education Academy in the wider programme of promoting digital activity and training

An undergraduate honours degree, or equivalent of industry experience

Demonstrated experience in providing operation IT support, ideally within a teaching environment

Demonstrated knowledge of digital learning platforms and associated technologies

Ability to work flexibly and balance multiple workload priorities

Ability to work independently and unsupervised

Ability to effectively communicate technical concepts to non-technical colleagues

Ability to work effectively in multi-disciplinary team environments, contributing to the development of team members skills

Excellent organisational skills, able to prioritise and balance competing work demands (workload) and manage own time in order to meet imminent and distant deadlines

Proven analytical and problem solving capability

Self-reliant, confident and approachable

Able to travel and work on various QMUL sites

Job Description:

We are looking for King's students or King’s alumni to work in King's residences to lead a team of Welcome Ambassadors with our Resident Managers the September student arrivals. The Senior Welcome Ambassador plays a key role in ensuring the operation leading to, and during the September arrival weekend are run smoothly and successfully. This is a great opportunity if you are interested in welcoming new students and helping them settle down into their new home. It is also a fantastic opportunity to make friends while earning some extra cash!

Please note that you must be a current student or an alumnus who recently graduated to apply. You must have an active KCL email address.

Job title: Residence Welcome Ambassador

Salary: £13.48 per hour

Hours: 8 hours per shift (please state any visa restrictions to work on your application)

Period of work: Various shifts from 1st September – 18th September Compulsory dates: 16th September – 17th September

Location: Flexible – must be able to work in different locations as required, including:

Great Dover Street Apartment, Stamford Street Apartment, Wolfson House, Angel Lane, Atlas, Canada Water, City – Vine Street, Hayloft Point, Julian Markham House, Moonraker Point, Orchard Lisle and Irish Brook, and Vauxhall.

Report to: Resident Experience Assistant, Resident Experience Managers, Residence Manager, staff members on site

Training: Orientation and briefing on your first day

Booking shifts: Must have access to MS Teams for shift allocations and essential information and updates.

Responsibilities include but not limited to:

• Induct new Welcome Ambassadors to the site and their duties


• Supervise a team of Welcome Ambassadors to ensure tasks are completed promptly and successfully


• Delegate tasks to team members


• Hand out uniform and umbrellas and keep an account of them, organise return of such during the last shift of Welcome Ambassadors


• Oversee shift change and transition duties to new team on shift


• Welcome, meet and greet early arrival residents and parents as they arrive to the hall of residence


• Actively help carrying luggage and boxes for students, as well as other lifting and carrying duties for the residence’s operation as required


• Redirecting Welcome Ambassadors to other sites where required


• Work at various locations as required


• Promoting Move-In Survey via QR Code


• Carry out Welcome Ambassador duties where necessary

During the arrival weekend (16th September – 17th September)

• Welcome, meet and greet new residents and parents as they arrive to the hall of residence


• Actively help carrying luggage and boxes for students, as well as other lifting and carrying duties for residence’s operation as required


• Answer queries regarding the university and residence, and direct them as appropriate


• Assist the Residence Managers in organising resources


• Lead a team of Welcome Ambassadors and work closely with the site team 


• Promoting Move-In Survey via QR Code


• Assisting the Residence Team with various other duties as required

Person specification:

• Must be a current student or a recent graduate


• Must be available to work the 16th and 17th of September


• Friendly, eager to help new students, and with a flexible and positive attitude


• Excellent customer service skills


• Excellent communication and interpersonal skills


• Good time management skills and is able prioritise accordingly


• A good team player


• Flexible, adaptable, and can react quickly on the spot


• Passionate and proud to represent King’s College London

Experience / Skills Required:

• Student Ambassador experience preferred


• Experience living in student accommodation preferred


• Experience working in Higher Education preferred


• Experience working in student accommodation desirable


• Foreign language(s) desirable

We are looking for a Digital Communications Assistant to work closely with the School Communications Officer and enhance the school's activities on social media. There will be a focus on Twitter and Linkedin, targeting an academic audience, as well as the possibility to work on Instagram with the Student Engagement Officer.

Responsibilities will include:

• Producing digital content for the ECS Twitter account, including writing engaging copy about our events, news and blogs, and designing relevant visuals. You will also ensure all content is accurate and conforming to King’s style and brand guidelines.


• Scaling up our use of Linkedin.


• Developing a social media plan. 


• Producing a monthly analytics report, monitoring and evaluating the performance of: 
  
  
  
  • ECS website.
  
  
  • ECS Twitter.
  
  
  • CRESTEM Twitter.
  
  
  • ECS Instagram.
  
  
  • ECS Linkedin.
  
  
  • Newsletter to students.
  
  
  • Newsletter to external audiences.
  
  
  
  

Higher education degree.

We are looking for someone with already some amount of relevant experience, as that will ensure they can work independently early on in the role, and take initiatives (suggesting new types of posts and being willing to think outside the box and trying new things would be an asset). 

• Experience of using Twitter and Linkedin for professional purposes.


• Demonstrable experience of tracking and analysing data in support of effective marketing and communications activities.


• Understanding of Web Content Accessibility Guidelines and SEO.


• Excellent writing, proofreading and copy-editing skills.


• Excellent attention to detail.