Job Description:
We are looking for King's students or King’s alumni to work in King's residences to lead a team of Welcome Ambassadors with our Resident Managers the September student arrivals. The Senior Welcome Ambassador plays a key role in ensuring the operation leading to, and during the September arrival weekend are run smoothly and successfully. This is a great opportunity if you are interested in welcoming new students and helping them settle down into their new home. It is also a fantastic opportunity to make friends while earning some extra cash!
Please note that you must be a current student or an alumnus who recently graduated to apply. You must have an active KCL email address.
Job title: Residence Welcome Ambassador
Salary: £13.48 per hour
Hours: 8 hours per shift (please state any visa restrictions to work on your application)
Period of work: Various shifts from 1st September – 18th September Compulsory dates: 16th September – 17th September
Location: Flexible – must be able to work in different locations as required, including:
Great Dover Street Apartment, Stamford Street Apartment, Wolfson House, Angel Lane, Atlas, Canada Water, City – Vine Street, Hayloft Point, Julian Markham House, Moonraker Point, Orchard Lisle and Irish Brook, and Vauxhall.
Report to: Resident Experience Assistant, Resident Experience Managers, Residence Manager, staff members on site
Training: Orientation and briefing on your first day
Booking shifts: Must have access to MS Teams for shift allocations and essential information and updates.
Responsibilities include but not limited to:
- Induct new Welcome Ambassadors to the site and their duties
- Supervise a team of Welcome Ambassadors to ensure tasks are completed promptly and successfully
- Delegate tasks to team members
- Hand out uniform and umbrellas and keep an account of them, organise return of such during the last shift of Welcome Ambassadors
- Oversee shift change and transition duties to new team on shift
- Welcome, meet and greet early arrival residents and parents as they arrive to the hall of residence
- Actively help carrying luggage and boxes for students, as well as other lifting and carrying duties for the residence’s operation as required
- Redirecting Welcome Ambassadors to other sites where required
- Work at various locations as required
- Promoting Move-In Survey via QR Code
- Carry out Welcome Ambassador duties where necessary
During the arrival weekend (16th September – 17th September)
- Welcome, meet and greet new residents and parents as they arrive to the hall of residence
- Actively help carrying luggage and boxes for students, as well as other lifting and carrying duties for residence’s operation as required
- Answer queries regarding the university and residence, and direct them as appropriate
- Assist the Residence Managers in organising resources
- Lead a team of Welcome Ambassadors and work closely with the site team
- Promoting Move-In Survey via QR Code
- Assisting the Residence Team with various other duties as required
QualificationsPerson specification:
- Must be a current student or a recent graduate
- Must be available to work the 16th and 17th of September
- Friendly, eager to help new students, and with a flexible and positive attitude
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Good time management skills and is able prioritise accordingly
- A good team player
- Flexible, adaptable, and can react quickly on the spot
- Passionate and proud to represent King’s College London
SkillsExperience / Skills Required:
- Student Ambassador experience preferred
- Experience living in student accommodation preferred
- Experience working in Higher Education preferred
- Experience working in student accommodation desirable
- Foreign language(s) desirable
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