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MME Steward

£31,668 - £31,668
 

Job Description

Do you have experience working in a highly customer service focused environment? Are you reliable with good time management and communcation skills? If so, this role would be perfect for you. 



The MME (Mixed-Mode Education) Stewards will provide support to staff delivering teaching across Whitechapel and Charterhouse Square Campuses,  using rooms equipped with new technologies for mixed mode teaching. The MME Stewards will check that equipment is functioning correctly prior to the start of the sessions and provide support to the staff delivering teaching to help ensure they are confident and comfortable using the technology. 



MME stewards will be coordinated via the Digital Education Academy as part of the VP (Health) team, but work operationally with institutes on their respective campuses. They will be expected to work closely with Institute teaching leads, management and QMUL IT Services.



 



Main duties and responsibilities




  • To ensure all teaching rooms have appropriate MME equipment prior to teaching, performing repairs where possible.

  • To coordinate with ITS as required in order to secure replacement equipment as required.

  • To perform daily campus checks on MME equipment during term time, fixing or reporting any problems

  • To provide a support service for teaching staff experiencing difficulties with digital equipment, including basic training and instruction.

  • Where necessary, to provide in-lecture support for larger events

  • To assist the Digital Education Academy in the wider programme of promoting digital activity and training



Qualifications

An undergraduate honours degree, or equivalent of industry experience



Skills

Demonstrated experience in providing operation IT support, ideally within a teaching environment



Demonstrated knowledge of digital learning platforms and associated technologies



Ability to work flexibly and balance multiple workload priorities



Ability to work independently and unsupervised



Ability to effectively communicate technical concepts to non-technical colleagues



Ability to work effectively in multi-disciplinary team environments, contributing to the development of team members skills



Excellent organisational skills, able to prioritise and balance competing work demands (workload) and manage own time in order to meet imminent and distant deadlines



Proven analytical and problem solving capability



Self-reliant, confident and approachable



Able to travel and work on various QMUL sites

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Research Temp 




Qualifications

N/A



Skills

Research Experience 

The Global Mobility Office (also known as GloMo) is seeking four current King’s students to join us as Peer Advisors for the 2024/25 academic year.  We encourage applications from students from underrepresented and widening participation backgrounds



We are looking for someone friendly, enthusiastic and reliable who has previously studied or worked abroad on a placement facilitated through GloMo (i.e. Summer exchange or a semester/year abroad as part of your degree).  You should have an interest in international education and an awareness of the value of experiencing different cultures.   



This role will involve assisting with the incoming Study Abroad Orientation week in both September and January (welcoming approximately 1000 students across the academic year), as well as other events during the year for both incoming and outgoing students.  You’ll spend two hours per week in the GloMo office working on other administrative tasks and projects, which will vary depending on the office’s needs and your particular skills.  You will also act as an advisor to outgoing students, by talking about your own experiences and challenges whilst studying abroad, and assisting with events such as pre-departure meetings. 



You must be available for the September 2024 (16th – 20th) and January 2025 (8th – 11th) orientation periods to be eligible for this position.  The role will begin from early September 2024 (exact start date can be negotiated, but ideally week commencing 2nd September) and will finish at the end of April 2025. 



Interviews will be held week commencing 12th August via Teams. 



To apply for the position, please apply via this advert and complete our application form online.   If you have any questions about your eligiblity for this role, please contact Sarah Goodyear, Global Mobility Senior Officer (Incoming Students Coordinator) at sarah.goodyear@kcl.ac.uk




Qualifications

N/A



Skills

You must have studied or worked abroad as part of your degree or facilitated by Global Mobility.



Not essential but beneficial:



Administrative experience



Ambassador experience



Customer service experience

The Global Mobility Office (also known as GloMo) is seeking four current King’s students to join us as Peer Advisors for the 2024/25 academic year.  We encourage applications from students from underrepresented and widening participation backgrounds



We are looking for someone friendly, enthusiastic and reliable who has previously studied or worked abroad on a placement facilitated through GloMo (i.e. Summer exchange or a semester/year abroad as part of your degree).  You should have an interest in international education and an awareness of the value of experiencing different cultures.   



This role will involve assisting with the incoming Study Abroad Orientation week in both September and January (welcoming approximately 1000 students across the academic year), as well as other events during the year for both incoming and outgoing students.  You’ll spend two hours per week in the GloMo office working on other administrative tasks and projects, which will vary depending on the office’s needs and your particular skills.  You will also act as an advisor to outgoing students, by talking about your own experiences and challenges whilst studying abroad, and assisting with events such as pre-departure meetings. 



You must be available for the September 2024 (16th – 20th) and January 2025 (8th – 11th) orientation periods to be eligible for this position.  The role will begin from early September 2024 (exact start date can be negotiated, but ideally week commencing 2nd September) and will finish at the end of April 2025. 



Interviews will be held week commencing 12th August via Teams. 



To apply for the position, please apply via this advert and complete our application form online.   If you have any questions about your eligiblity for this role, please contact Sarah Goodyear, Global Mobility Senior Officer (Incoming Students Coordinator) at sarah.goodyear@kcl.ac.uk




Qualifications

N/A



Skills

You must have studied or worked abroad as part of your degree or facilitated by Global Mobility.



Not essential but beneficial:



Administrative experience



Ambassador experience



Customer service experience

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