Call Centre Agent Level 1 - Day Shift - Ad Hoc Hours

£14,625 - £14,625

Job Description

Mountview House Group is looking to build up a bank of flexible hours call centre Agents who are able to commute within an hour to Finsbury Park

If you are able to work 7am - 15pm and you are looking for an ad hoc hours job, please apply. Hence, please note that the hours in the advert are not the final ones.

This position is responsible for handling customer queries and delivering customer service excellence ensuring the customers needs are not only met but also exceeded. This position is responsible for handling incoming booking and queries calls as well as making outgoing calls updating the customer on the progress of their booking. This will involve adhering to internal policies and procedures and utilising working knowledge of the organizations products to meet the departments productivity and quality standards


Process bookings/queries from customers in our 24/7 call centre
Make outgoing calls updating the customer on the progress of their booking.
Develop relationships with Clients to promote efficient Service Delivery
Provide guidance & knowledge regarding all aspects of Radio Taxis Platforms, Procedures & Products including How to book online & Mobile App
Promote new business in the form of new account leads & up-selling i.e. return journeys & Network bookings
Answering Network calls including National & International bookings, requesting quotes. Escalating any further enquiries to the Network team
Raise & highlight issues relating to booking process to the team leader
Investigate & resolve any customer feedback to company standard & escalate to the appropriate department.
Continually develop a working knowledge of internal policies, procedures and products
Provide back up for other companies within the group
To carry out any other duties and responsibilities that are within the employees skills and abilities wherever reasonably instructed


Excellent Customer service skills
Excellent handwritten & oral communication skills
Effective PC & Keyboard skills.
Commitment to maintaining consistency & delivering customer service excellence
Demonstrate a high degree of empathy
A clear & confident telephone voice.
Maintain a 90% Quality Scorecard Score before the end of probation
Able to multi task, work independently, be flexible & work well within a team.
Able to deal with all types of people i.e. Showing an understanding of our client base

The KCL Global Cultures Institute seeks a Research Assistant to work on the Hussein Shariffe Unhoused Archive project. This digital archiving and transnational outreach project focuses on the Sudanese artist-filmmaker Hussein Shariffe. It explores how research on audiovisual archives that are born in conditions of exile, migration and diaspora enables new thinking on questions of postcolonial restitution, repatriation and reparation. The RA role involves support with completion of a digital archive of Hussein Shariffe’s papers, and administrative support for a hybrid workshop series based in London and Cairo. The workshop series begins in January 2024, and explores methods and approaches for restitution and reparation. The RA will report to the Project PI, Erica Carter, and liaise with a working group that includes colleagues in the UK, Ireland, Germany and the MENA region.


You must be either a PGR student or postdoc.


The RA will need to be a postgraduate student or postdoc with native or near-native Arabic language competence; basic knowledge of document capture, scanning, spreadsheets and similar digital tools; good organisational and communication skills; some awareness of issues in postcolonial cultural history and/or heritage. Knowledge of issues in film history and audiovisual heritage is desirable but not essential. 

Pay is normally £20.02/hour but rates are graded according to qualifications.

The role is to work across a range of projects related to mental health policy research. 


PhD in a mental health field


Key Objectives:  

• To coordinate delivery of the project objectives and facilitate effective communication and collaboration between stakeholders.  

• To conduct systematic reviews.

• To conduct semi-structured interviews 

• To establish and maintain good working relationships with multiple stakeholders. 

• Conduct quantitative and qualitative analysis and lead on the interpretation of results.  

• To assist and/or lead writing up of project reports and papers for publication in collaboration with other team members. 

 • To present project progress and results at internal/external meetings/seminars/conferences. 

 • To ensure project documentation is organised and maintained to a good standard. 

• To ensure ethics and governance standards are adhered to. 


Communication & Networking: 

 • Communicate and collaborative effectively with team members and stakeholders. 

• Establish and maintain good working relationships with clinical services.  

• Collaborate with others in writing for publication.  

• Present to a wide range of audiences at seminars, conferences and meetings. 

• Alert to needs of service users and sensitive working within mental health settings.  


Decision Making, Planning and Problem Solving:  

• Contribute to the planning of research proposals and papers for publication.  

• Contribute to collaborative decision making with colleagues. 

• Prioritise and manage own workload to meet deadlines.  

• Attend and contribute to departmental meetings and seminars.  


Team Work:  

• Form excellent working relations with stakeholders and colleagues at all levels.  

• Collaborate with team members on data analysis and writing for publication.  

• Attend and contribute to team meetings.  

• Actively participate as a member of the department, undertaking general tasks to support team activities. 



• We strongly encourage those with lived experience of inpatient mental health settings to apply to this role. 

Location: University Hospital Lewisham, Lewisham

All applicants and invigilators for this role must NOT be part of the MBBS course at King’s College London or the Faculty of Life Sciences and Medicine.

How these exams work

OSCEs (Objective Structured Clinical Examinations) assess performance in a simulated clinical environment. Our medical candidates complete a series of timed stations in a circuit. Each station has an examiner who will assesses the candidate’s performance of the clinical scenario inside the station.

The role of an OSCE Invigilator is responsible for ensuring that the exams are conducted in an appropriate manor within the correct time frame. The main part of the role is to supervise students moving in numerical order to the next station.

Once students have completed all stations on the circuit, they return to the student registrations whilst supporting roles prepare for the next round of students.


This job advertisement is for the following location: 

  • Location: University Hospital Lewisham, Lewisham


Experience is desirable. 


  • What we ask from you

  • Assist with setting up the circuit(s): putting out clipboards, sharp pencils, and rubbers inside each station.

  • Assist with the setup of equipment (training will be given for the setting up of props or the resetting of station equipment).

  • Direct examiners, patients, simulated patients to the correct stations.

  • Be the first response for examiner questions or concerns, raising issues with the lead invigilator or senior examiner.

  • Ensure that marksheets and feedback sheets are kept in the correct order.

  • Invigilate in a busy exam environment.

  • Be vigilant of student malpractice and report any observances immediately to the Lead Invigilator.

Ensure that noise is kept to a minimum on the circuit and that exam conditions are maintained throughout. Provide water for students and examiners during the set break periods. Always observe general politeness and professionality. Be available for the duration of the exam and notify the lead invigilator / KCL staff member if this changes.


Skills Required

Must be available for the full duration of the exam. Punctual. Available for a prompt early start: timings maybe different depending on the location but will generally be between the hours of 07:30 AM - 06:00 PM. Please ensure you are available between these times until we are able to confirm the exact timings. Professional. Observant. Shows initiative. Handles confidential documents responsibly. Available for the full duration of the exam.