Job Description
The Students’ Union requires a SU Advice Intern: Administration and Marketing, to support SU Advice in delivering an effective advice and guidance service for students on matters including academic issues, money matters, housing problems, student conduct and complaints.
You will have excellent administrative, organisational, and communication skills in order to assist with the delivery of the SU Advice service, including the coordination of drop-in advice sessions. You will have a passion for creating engaging social media content to promote SU Advice and an understanding of matters of current relevance to students. You will also have a keen interest in financial capability and an understanding of student money issues in order to coordinate the delivery and marketing of Blackbullion, the online financial well-being platform.
You will be an enthusiastic individual and able to work confidently with students, elected Student Officers, Students’ Union & University staff, and external organisations. You will be required to maintain the highest level of confidentiality and have respect for the sometimes sensitive and challenging nature of this role. You will also have the ability to manage and prioritise your workload independently as well as work effectively within a team.
QualificationsAll students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent (evidence to be supplied along with your completed application and equal opportunities forms).
SkillsExperience of working in a customer service environment.
Experience in planning and organising events, at any scale.
A working knowledge of social media platforms, and Microsoft Office & Teams.
Creative, with an ability to generate innovative and engaging content for social media and website
Ability to effectively and confidently interact with service users to establish the nature of the advice being sought
An ability to work both independently and in a team environment.
Excellent time management skills, with a flexible attitude and the ability to prioritise, meet deadlines and work under pressure whilst delivering high quality work.
Excellent communication skills to deliver excellent customer service in person, by email and telephone.
Prepared to commit to the values of the Students’ Union
Approachable, friendly, supportive and non-judgemental
Motivated, energetic, and enthusiastic
Flexible, with a willingness to learn
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