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Job Description
The Students’ Union requires a SU Advice Intern: Administration and Marketing, to support SU Advice in delivering an effective advice and guidance service for students on matters including academic issues, money matters, housing problems, student conduct and complaints.
You will have excellent administrative, organisational, and communication skills in order to assist with the delivery of the SU Advice service, including the coordination of drop-in advice sessions. You will have a passion for creating engaging social media content to promote SU Advice and an understanding of matters of current relevance to students. You will also have a keen interest in financial capability and an understanding of student money issues in order to coordinate the delivery and marketing of Blackbullion, the online financial well-being platform.
You will be an enthusiastic individual and able to work confidently with students, elected Student Officers, Students’ Union & University staff, and external organisations. You will be required to maintain the highest level of confidentiality and have respect for the sometimes sensitive and challenging nature of this role. You will also have the ability to manage and prioritise your workload independently as well as work effectively within a team.
Qualifications
All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent (evidence to be supplied along with your completed application and equal opportunities forms).
Skills
Experience of working in a customer service environment.
Experience in planning and organising events, at any scale.
A working knowledge of social media platforms, and Microsoft Office & Teams.
Creative, with an ability to generate innovative and engaging content for social media and website
Ability to effectively and confidently interact with service users to establish the nature of the advice being sought
An ability to work both independently and in a team environment.
Excellent time management skills, with a flexible attitude and the ability to prioritise, meet deadlines and work under pressure whilst delivering high quality work.
Excellent communication skills to deliver excellent customer service in person, by email and telephone.
Prepared to commit to the values of the Students’ Union
Approachable, friendly, supportive and non-judgemental
Motivated, energetic, and enthusiastic
Flexible, with a willingness to learn
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Availability needed between 08.00 – 18.00 Monday Friday
20 Hours per week
Flexibility is required for evening and weekend work if necessary.
MAJOR DUTIES:
- Liaise with Facility and Events Co-Ordinator to provide seamless delivery of classes within the Student Hub, moving partition walls in various spaces to meet timetable requirements.
- Re-arrange rooms for meetings, classes, exams, conferences, functions, etc., for internal and external bodies as required.
- Provide technical assistance for using equipment, e.g. audio-visual equipment/systems.
- Assist with cleaning, storing and restocking teaching equipment, including whiteboards and flipcharts.
- As required, assist with the movement of equipment, furniture and posts between buildings on the campus.
- Work closely with the reception team and building cleaners/janitor, ensuring all spaces are maintained to the highest possible standard.
Qualifications
1. Educated to Secondary School level.
Skills
ESSENTIAL CRITERIA:
1. Educated to Secondary School level.
2. At least 1 year’s work experience in a customer-facing role.
3. Appropriate level of numeracy and literacy skills.
4. Basic knowledge of audio visual equipment.
6. Good communication skills.
7. Good interpersonal skills.
8. Ability to work as part of a team.
9. Casual overtime is available and there is a requirement, from time to time, to work outside normal office hours.
For this role all applicants must be a current Queen's University Belfast student.
This role promotes and provides administrative and operational assistance for Queen's Sport events and activities. This may include jobs such as
- Social Media Posts
- Operational Set up and support of programmes such as Recreational Soccer Leagues
- Assisting with operational support for Performance Sports Games at Upper Malone Playing Field
- You will be supporting the Queen's Sport Development team in the delivery of their programmes
Qualifications
Essential:
- No essential qualifications required
Desirable:
- Social Media Training
- Sports Leader/ Coaching Award
- First Aid
Skills
Essential
- Knowledge and enthusiasm for sport and fitness.
Desirable
- Knowledge of Queen's Sport events and Programmes both Participation and Performance
- Experience leading out on a physical activity/ sports programme
For this role all applicants must be a current Queen's University Belfast Student.
This role promote and provide administrative and operational assistance for Active Campus events and activities. This may include jobs such as:
- Social Media Posts
- Operational set up and support of Active Campus programmes and events such as Halloween Dodgeball and Staff Badminton.
- Assist with Information events about Active Campus both on the Main Campus of QUB and other Queen's Sport sites
Through this role you will be supporting the Participation team of the Queen's Sport Development Team in their delivery of Active Campus Programmes.
Qualifications
Essential
- No Essential qualifications needed
Desirable
- Social Media Training
Sport Leader/ Coaching Award
- First Aid Training
Skills
Essential
- Knowledge and enthusiasm for sport and fitness
Desirable
- Knowledge of Queen's Sport's Active Campus Programme
- Experience in delivering Fitness or Sport Programmes to Adults, Students or Children
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