IT Engineer

Location: Holloway Learning Centre and Aldgate Library

Provide first-line IT and Media support and advice contributing to the provision of a comprehensive and efficient ICT and Media support service to University students and staff. This post involves shift work during term time at different University sites.

•            Day-to-day IT and Media support and advice

•            Provide appropriate technical support to Students and Staff

•            Issue and return loan equipment

•            Provide induction and training support

Experience of working in an IT or Media support environment for at least one year or a current student in an IT or Media related degree.

Having at least 2 A levels Grades A-C or an equivalent qualification and combination of education and experience, IELTS Level 7. 

•            A good understanding of customer service

•            An understanding of the role of IT and media in a teaching and learning context.

•            A good knowledge of IT and Media hardware capable of comparing functional differences between different equipment and performing initial hardware fault diagnosis

•            A competent user of IT and Media hardware and software able to explain basic usage to others

•            Knowledge of call management practices and effective record keeping

•            A basic knowledge of IT Service Management best practices i.e ITIL

•            Good interpersonal skills – ability to interact and work effectively with customers and colleagues

•            Good numeracy and literacy skills – a clear ability to understand written instructions and produce clear documentation

•            Ability to work under pressure during busy periods and with minimum supervision

•            Initiative and self-motivation in the approach to work and in dealing with problems.

•            Installation and configuration of IT and Media facilities

•            Diagnosis and solution of faults in IT and media related problems

For current students only.

Situated within IT Services, the Technology Enhanced Learning Team (TELT) provides strategic oversight of e-learning at QM and works to promote, support, and develop technology-enhanced learning across the institution. It is responsible for institution-wide learning applications such as:

1. QMplus, the online learning environment (based on Moodle and Mahara)
2. Q-Review lecture capture (based on Echo360)
3. Turnitin, to assist with similarity detection
4. Kaltura for media streaming

About the post

Main duties:

To deliver engaging and informative TELT inductions to new students during QM?s Welcome Week, 2024/25.

We are seeking an enthusiastic, confident, and tech-savvy student to join our team as a TEL (Technology Enhanced Learning) Student Ambassadors, to work with members of the TEL Team delivering TEL student inductions during Welcome Week, September 2024.

Last year we worked with 3 TEL Student Ambassadors to update and develop the TEL student induction programme, based on the feedback gathered from students. Our new improved inductions were well received, and we intend to deliver a similar programme in September 2024.

As a TEL Student Ambassador, you will play a vital role in promoting the effective use of learning technologies to enhance the educational experience of students.

Responsibilities include:

• Engage new students with our technologies by sharing individual experiences during face-to-face Welcome Week inductions.
• Deliver student inductions during the Welcome Week, alongside a member of the TEL Team. This includes a present of approximately 50 minute delivered to groups of up to 100 students, providing demonstrations, and addressing any queries or concerns raised by students.
• Actively promote the benefits and features of learning applications supported by the TELT during presentations, emphasising how these technologies can enhance the learning experience.

Benefits:

• Valuable experience in public speaking and presentation.
• Opportunity to represent the student voice in the development of digital learning initiatives.
• Training provided in the delivery of the TEL induction programme.
• Opportunity to enhance your CV and develop transferable skills.
• 13.99 per hour, paid on a weekly basis.

CURRENTLY ENROLLED AS A QMUL STUDENT AND WILL BE ENROLLED 24/25 ACADEMIC YEAR

Requirements:

• Studied at Queen Mary during the 2023/24 academic year.
• Enrolled to continue studying at Queen Mary for the 2024/25 academic year.
• Passionate about technology enhanced learning and its potential to improve student experience.
• Strong communication and interpersonal skills.
• Excellent public speaking and presentation skills, with the ability to engage and connect with diverse audiences.
• Strong interpersonal skills, with the ability to build rapport and effectively communicate with students and colleagues.
• Willingness to work collaboratively with other student ambassadors and the TEL Team.
• Ability to pick up new technologies in short order.
• Available to attend online training during week commencing 26th August 2024. (Exact date to be confirmed)
• Available to attend in-person training on campus during week commencing 2nd September 2024. (Exact dates and times to be confirmed)
• Available to work during Welcome Week (16th ? 20th Sep), Monday to Friday, between the hours of 9-5pm (exact hours to be confirmed)

If you are interested in this exciting opportunity, please submit your CV and a cover letter.

Applications without a cover letter will not be considered.

POST/JOB TITLE:            Student Assistant

SCHOOL/DEPT:             Careers, Employability & Skills

NO. OF HOURS:     19 hours during term time, specific to event dates as below

Autumn Careers Fair - Monday 14th October for briefing/Set Up (1.00pm until 4.00pm) and Tuesday 15th/Wednesday 16th October (9.00am until  5.00pm) on both days.

To support the successful delivery of our Autumn Careers Fair on campus, undertaking promotional and logistical event tasks, with focus on providing an excellent Fair experience for students and employers. 

MAJOR DUTIES: 

Fair Event Delivery 

• Work as part of a team to ensure the successful and smooth set up and delivery of our Autumn Careers Fair on 14/15/16 October  
• Provide consistent and high level of customer service at our Autumn Careers Fair 
• Welcoming exhibitors (including employers), staff and students on campus 
• Acting as a point of contact and a source of information and guidance 
• Registering students 
• Guiding exhibitors according to designated seating or floorplans 
• Providing directional support as required 
• Accurately capture required Fair information, e.g. scanning student attendance, recording feedback and providing update to supervisors as required
• Undertake event set up and tear down tasks as allocated
• Event staging, dressing of exhibitor stalls and positioning of branding collateral at Fair venues 
• Recording and storing of Fair collateral post event 
• Undertake any administrative duties in support of the careers fair 
• Preparing exhibitor welcome packs and other fair papers 

Event Briefing and Training 

• Undertake and fully participate in all relevant event training, as required. 
• Attend fair briefing session, set-up and tear-down for Fairs, as directed. Key dates where availability is required are ? 14 October, 15 October, and 16 October 2024 
• Act as an ambassador and representative of the University at all times when undertaking duties. 
• Carry out any other duties which are appropriate to the post as may be reasonably requested by a Supervisor. 

N/A

• Previous experience of working in a customer facing environment (face-to-face contact) e.g. could include event venues, bars, clubs or restaurants, this is preferred but not essential 
• Proven ability to work as part of a team and make a positive and constructive contribution  
• Excellent interpersonal skills, including the ability to proactively engage others in promotion of key messages and deal with face-to-face enquiries in a confident, courteous, patient, and professional manner
• Ability to use initiative and be proactive 
• Provide a high level of customer care