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IT Assistant

£23,400 - £23,400
 

Job Description

Queen’s University School of Electronics, Electrical Engineering and Computer Science (EEECS) require a student to provide IT Support assistance.  The IT Support Assistant posts is based at Computer Science Building (CSB), 18 Malone Road, Belfast.



The post is available from 05 August 2024 to 20 December 2024 in the first instance and may be extended, working up to 16 hours per week.



Main duties associated with this post are: 




  • Provide evening technical support cover on-site in Computer Science Building.

  • Provide user support on-site.

  • Respond to user requests via the school helpdesk.

  • Software installation and configuration.

  • Operating system image deployment.

  • Troubleshooting software installations.

  • IT record keeping and asset management.

  • Support users both onsite and users working remotely.

  • Provide IT technical support for events.

  • PC hardware maintenance and upgrades.

  • Automation using SharePoint Online and MS Office 365 low-code approach.

  • Must be able to work flexibly and cover evening hours required to deliver our evening rota.

  • Lifting and moving of equipment e.g., system units, computer monitors and printers.

  • Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor.




Qualifications

Currently registered students at Queen’s University, Belfast entering final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, BSc Computing and Information Technology/Business Information Technology.



Skills

  1. Currently registered students at Queen’s University, Belfast entering final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, BSc Computing and Information Technology/Business Information Technology.

     

  2. Have one year work experience in a technical support role or have successfully completed a year out placement in a technical support role.

     

  3. 50% average to date in all modules taken to date.

     

  4. All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent. Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application).

     

  5. Understand Windows Networked environment and know how to configure network settings on a windows machine.

     

  6. Experience of upgrading or maintaining PC hardware.

     

  7. Experience of installing software or operating systems.

     

  8. Proven basic knowledge of regulations and procedures, including H&S requirements.



Desirable Criteria:




  1. At least 60% average to date in modules taken.

  2. Exposure to Linux and Linux network configuration.

  3. Familiarity with University support systems including helpdesks and service desk software

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Queen?s University will host winter Graduation in December.  To assist with the delivery of this important event Campus Food, Drink and Retail require twenty students to provide assistance at winter Graduation events.  These posts are available from Sunday 8 December to Friday 13 December 2024 inclusive, working from 0800am each day for varying hours per day, up to a maximum of thirty-seven hours in seven days depending on your Right to Work Documentation.

 

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Serving food and refreshments at catering events and Graduation garden parties;

Clearing, tidying away and disposing of equipment used at the events and garden parties;

Carry out any other duties which are appropriate to the post, as may be reasonably requested by the supervisor.

 

It is essential that applicants are available to attend an Information event at 1400 on Thursday 5 December 2024.  (Meeting to be held in the Great Hall).

 

The requirements of this post are that applicants must be currently registered and attending a course at Queen's University, Belfast for academic year 2024 ? 2025 and available for the full period that this post is available, otherwise the application will not be considered.



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