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Student Assistant

£21,255 - £21,255

Job Description

Queen’s University Student Experience Team requires up to three International Student Guides to play a leading role in the planning and delivery of a truly exceptional and enriching international student experience.

These posts are available from an anticipated start date of week beginning Monday 28 August, working up to a maximum of 12 hours per week to support the planning and delivery of the Pre-Semester Engagement Programme and International Student arrival.

Thereafter, hours will vary per week, on average between 8-10 hours per week.



  • To be an open and welcoming initial key point of contact for international students, providing answers to common student queries, and to promote the supports offered within One Elmwood Student Centre;  

  • To facilitate regular student drop-in clinics (both in-person and virtually), which are tailored to a range of practical and administrative queries across the student journey, for example, registering with healthcare providers, opening a bank account, building connections etc. (full training will be given);

  • Assisting with campus duties associated with the Pre-Semester Engagement Programme, orientation, and supporting students with settling in through informal advice and guidance,  

  • The planning, promotion, delivery and evaluation of ongoing International Student-led events to support student interaction and experience;

  • Through provision of training, the ability to work alongside Student Experience Team colleagues to facilitate the response to initial support queries. This may be particularly helpful where language skills present barriers to navigating and accessing support; 

  • Familiarisation of and signposting key university support services including in-course support, in-sessional English language skills courses, Immigration Student Support, disability, wellbeing, Learning Development Service and Graduate School, accommodation, Queen’s Sport, the Students’ Union, Student Finance, and Careers, Employability & Skills;  

  • Work alongside the Immigration Student Support Office; International Office, Student Recruitment Hubs, Faculties, Schools, and Directorates to promote a proactive and visible point of contact for international students; 

  • To provide an excellent customer service experience to new and returning students; 

  • To act as an Ambassador for the University at all times when undertaking the duties of the post; 

  • Proactive monitoring of key issues and trends facing international students, with meaningful and effective events designed around student insight and engagement; data entry to shared spreadsheets / issues log to provide to supervisors within the Service; 

  • Assisting with the creation of informed promotional content to highlight events, website and social media;

  • To assist with social media and website promotion, with input from the Service’s Marketing and Communications Office;

  • Assisting with other projects throughout the academic year that help students settle into University life and learn more about the services & support available to them 

  • Carry out any other duties which are appropriate to the post as may be reasonably requested by the Supervisor.  


Question 2: Please outline your student number, current course, year, and level of study (example: 40123456, Level 2, Undergraduate, BSc Biological Sciences).


Within the Cover Letter please explicitly answer the following questions. Please pay particular regard to the Essential and Desirable Criteria. The Shortlisting panel use these criteria to determine your eligibility. It is therefore essential that you provide sufficient evidence of how you meet the criteria.

Suggested word limits have been included to offer guidance on a suitable length. Please note these are suggestions, and not concrete deadlines.

Question 1: Please confirm that you are an international student (a Student Visa holder).

Question 3: Events: What experience and/or knowledge do you have in working as part of a group to deliver an event (examples: clubs and societies events, social gatherings, school events). (Suggested word limit: 100-200 words) 

Question 4: Promotion tactics: Please describe what experience do you have of coordinating social media accounts, or content used to promote events and initiatives? e.g. websites, posters, event promotion (Suggested word limit: 100-200 words) 

Question 5: Ambassadorial duties: Please outline what experience you have of performing ambassador duties, representing an organisation or service, or communicating with peers on a personal or individual, communicating shared experiences basis (Suggested word limit: 100-200 words) 

Question 6: Please outline your current plans for travelling to Belfast ahead of the 2023-24 academic year. What date do you plan to arrive in Belfast? (The responses to this question will not be used for shortlisting purposes, but will help to give the panel a sense of how the successful applicants will be able to perform duties within the first few weeks. *Please do not change or alter any travel plans throughout any stage of this recruitment exercise.*) (Suggested word limit: 1-2 sentences). 


Essential Criteria

  1. Registered students at Queen’s University Belfast for academic year 2023-24 and for the full period that these posts are available, otherwise the application will not be considered. (Please note, eligibility restrictions apply to PhD/MPhil applicants based on date of first registration as an undifferentiated research student, as per our code of practice and University Regulations associated with PGR students, in the first instance).

  2. At least three months experience of undertaking a role requiring customer service skills or experience of delivering talks, workshops etc.;

  3. Experience of managing and delivering a project

  4. Experience of organising and/or promoting events/activities

  5. Experience using MS Office packages, including Word, Excel and PowerPoint

  6. Experience of using Social Media

  7. Experience of working within a team

Desirable Criteria

  1. Experience of working within a University setting

  2. Experience of updating websites

  3. Experience of managing a budget

  4. Experience of working on marketing/promotional campaigns

  5. Experience of designing publications/promotional materials

  6. Experience of undertaking tours or presenting to groups of people

  7. At least one month’s experience of undertaking office based administration e.g. answering telephone, email enquiries, photocopying



Event assistant for an SSPP event on 25 June (Tuesday) in The Exchange, Strand campus. Shift timings are 5-8pm BST.

Duties include checking in guests, helping with the roving mic. 

Event details: 'General Election 2024: Manifestos Under The Microscope'.  

In this event on 25 June polling expert Sophie Stowers (King's Policy Institute) will moderate an expert discussion on the proposed policies in their published manifestos. The panel will seek to answer whether what the parties are proposing is feasible, affordable, or evidence-based. The event will cut through some of the noise of the campaign to provide insights into key policy areas including security, the environment, immigration and the economy.



Students who have not completed the Right to work check will not be considered.


Preference to SSPP students. Prior event experience is desirable but not essential. 

The KCLWP Pre-16 Team are looking for a group of ambassadors to support at our annual Family Day on Saturday 13th July 2024. The shift time will run from 08:45am-3:30pm. Family day will take place on the Stand Campus.

If you are selected for this shift, there is a compulsory PAID briefing on Friday 12th July from 2:00pm-3:30pm on the Strand Campus. Please do not apply for this shift unless you can attend this complusory PAID breifing. 

We will be expecting around 200 guests for a fun and informative day filled with academic skills sessions, subject workshops, parent talks, free lunch etc.

Ambassadors will be supporting with:

  • - Registering guests on arrival

  • - Directing guests to the right rooms

  • - Supporting with the pupil sessions/workshops

  • - Leading campus tours

  • - Sharing your experience as a student at King's

  • - Setting up and packing down the event and more...

  • Any confident medic ambassors will also be potential used to lead clinical skills workshops.

This will be a fun shift where you will get to work with many of our Scholars and their families. Lunch will be provided for you on the day.

If you are selceted for this shift, you will be sent a Microscoft form to fill out with some additional details.

Please do not apply for this shift if you are unavailable to attend the compulsory PAID briefing on Friday 12th July from 2:00pm-3:30pm on the Strand. Campus.






Who we are

Situated within IT Services, the Technology Enhanced Learning Team (TELT) provides strategic oversight of e-learning at QM and works to promote, support, and develop technology-enhanced learning across the institution. It is responsible for institution-wide learning applications such as:

  1. QMplus, the online learning environment (based on Moodle and Mahara)

  2. Q-Review lecture capture (based on Echo360)

  3. Turnitin, to assist with similarity detection

  4. Kaltura for media streaming


About the post

Main duties:

To deliver engaging and informative TELT inductions to new students during QM’s Welcome Week, 2024/25. This assignment is a total of 27 hours.

We are seeking 8 enthusiastic, confident, and tech-savvy students to join our team as part-time TEL (Technology Enhanced Learning) Student Ambassadors, to work with members of the TEL Team delivering TEL student inductions during Welcome Week, September 2024.

We recently worked with the Faculty of Humanities and Social Sciences (HSS) on a project where a team of Student Digital Champions gathered feedback from their peers and made suggestions on how the student inductions offered by the TEL Team can be improved. Last year we worked with 3 TEL Student Ambassadors to update and develop the TEL student induction programme, based on the feedback gathered from students. Our new improved inductions were well received, and we intend to deliver a similar programme in September 2024.

As a TEL Student Ambassador, you will play a vital role in promoting the effective use of learning technologies to enhance the educational experience of students.

Responsibilities include:

  • Engage new students with our technologies by sharing individual experiences during face-to-face Welcome Week inductions.

  • Deliver student inductions during the Welcome Week, alongside a member of the TEL Team. This includes presenting information, providing demonstrations, and addressing any queries or concerns raised by students.

  • Actively promote the benefits and features of learning applications supported by the TELT, emphasising how these technologies can enhance the learning experience.


  • Valuable experience in public speaking and presentation.

  • Opportunity to represent the student voice in the development of digital learning initiatives.

  • Training provided in the delivery of the TEL induction programme.

  • Opportunity to enhance your CV and develop transferable skills.

  • £13.99 per hour, paid on a weekly basis


Must be a current QMUL student


  • Currently enrolled as a student at Queen Mary.

  • Passionate about technology enhanced learning and its potential to improve student experience.

  • Strong communication and interpersonal skills.

  • Excellent public speaking and presentation skills, with the ability to engage and connect with diverse audiences.

  • Strong interpersonal skills, with the ability to build rapport and effectively communicate with students and colleagues.

  • Willingness to work collaboratively with other student ambassadors and the TEL Team.

  • Ability to pick up new technologies in short order.


  • Available to attend online training during week commencing 26th August 2024. (Exact date to be confirmed)

  • Available to attend in-person training on campus during week commencing 2nd September 2024. (Exact dates and times to be confirmed)

  • Available to work during Welcome Week (16th – 20th Sep), Monday to Friday, between the hours of 9-5pm (exact hours to be confirmed)