Job Description

The Queen’s University Widening Participation Unit (WPU) require Student Assistants to provide support for a range of events and activities across our key programmes. These programmes are delivered with WPU key stakeholders, including but not limited to, primary and, secondary school pupils and current Queen’s University students and cover a range of activities including; campus visits, summer residentials, and university “Taster” days. The majority of events run throughout the academic year between the hours of 9.00 am and 4.30pm, Monday to Friday. WPU also deliver Summer Residential activities outside Term Time. Full training for the role will be provided. Please note that the hours of the role will be dependent on scheduled events.



Posts are available from 30 January 2023 to 15 September 2023 in the first instance, with the possibility of extension into academic year 2023/2024, subject to a continuing right to work in the UK, active registration on Qwork, re-registration with the University in September 2023 and being a registered student of the University for the full duration of the post.    



Working variable hours, as and when required, up to a maximum of fifteen hours per week during term-time with the potential for additional hours outside of term-time based on the study level (UG/PGT/PGR) of the candidate appointed.  



Student Assistants act as a ‘role model and ambassador’ for Higher Education and support the work of the Widening Participation Unit in the delivery of aspiration and attainment raising programmes. This includes:  





  • Engaging with pre-entry students, ranging from P7 to Year 13 – 14 pupils (referred to hereafter as programme participants) involved in Queen’s Academy and/or other post-primary schools in addition to students from colleges and Community Education Centre’s participating in the various WPU programmes;  




  • To act as a ‘role model and ambassador’ for Higher Education to programme participants providing potential students with an enthusiastic insight into life at Queen’s;  




  • To provide assistance to Widening Participation Outreach Officers through facilitating small group discussions and activities on subjects relevant to programme participants;  




  • To assist in motivating and encouraging programme participants to engage fully in all aspects of the delivered programmes;  




  • Dealing with queries to include signposting programme participants to suitable sources of help, support and guidance (training will be provided for the purposes of this duty);   




  • To have knowledge of the Safeguarding Children and Vulnerable Groups Act (training also to be provided by Widening Participation in line with QUB code of practice and good conduct policies); 




  • Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor  





The requirements of these posts are that applicants must be currently registered and attending a course at Queen's University, Belfast. Students applying for this post MUST be able to evidence in writing how they meet the essential and desirable criteria outlined below.  Students who DO NOT provide evidence will not be shortlisted and the application will not be considered.   



Qualifications

Currently registered Queen's student. 



Skills

Essential Criteria:  





  • Registered students (undergraduate and postgraduate) at Queen’s University Belfast for academic year 2022– 2023. 




  • All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent. (Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application).




  • An understanding of the issues and barriers pupils from Widening Participation backgrounds face when considering or applying to Higher Education;  




  • Experience of working within a team;  




  • Experience of working with young people;  




  • Applicants should have knowledge and an awareness of a range of Queen’s University Schools/ Departments and Services   




  • Interested in assisting and motivating young people from disadvantaged backgrounds progress to higher education;  





Desirable Criteria:  




  • Experience of working effectively in a supportive capacity with young people through engagement as a volunteer or as member of a social organisation;   


  • Knowledge and/or experience of the Widening Participation Programmes currently offered by Queen’s University;  




  • Experience in leading and managing groups of young people;  




  • Experience in facilitating small group discussion;  




  • Knowledge of the Safeguarding Children and Vulnerable Groups Act and experience of applying that knowledge.  



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The post holder will be responsible for providing a professional and efficient reactive sales service to the customers of King’s College London by processing enquiries and converting them into confirmed bookings. The position is focused on delivering a World Class service and building relationships with both existing and new customers and working towards achieving the room hire revenue goal for the academic year whilst maintaining customer satisfaction. The role will be based out of the Strand campus office, Monday-Friday. 



Role purpose:




  • To respond to all meeting room enquiries in a timely manner and make bookings for conferences and ad hoc room requirements in accordance with availability, customer requirements and the Conference & Events procedures

  • To provide accurate information to internal and external clients regarding the availability, suitability and rates for College spaces and associated facilities.

  • To proactively follow-up sales leads.

  • To conduct sales focused site visits for potential customers

  • To communicate effectively within the King’s Venues teams, all other E&F departments and the wider College community

  • To ensure a high standard of customer service and support is afforded to all clients from initial enquiry through to invoicing.

  • To develop and maintain customer relationships

  • To have an element of financial awareness.

  • Work collaboratively within a multi-disciplinary team.



Qualifications

  • Degree level preferably in field of hospitality is desirable 

  • Hospitality/Event management/Tourism qualification is essential



Skills

  • Excellent organisation, administration and planning skills

  • Results driven

  • Excellent written and oral communication skills in English

  • Computer literate (Microsoft Office)

  • Ability to work under pressure juggling a busy diary

  • Team player as well as independent working

  • Able to produce own correspondence to high standards

  • Experience in events/hospitality industry/catering operations

  • Experience of managing events from end to end

  • In using conference booking system (e.g. Opera, Delphi, Kinetics)

  • In working under pressure to achieve targets

  • In providing first class customer care and building effective business relationships

You must have a real passion for the industry and exemplify a real enthusiasm for delivering unforgettable guest experiences. All Team members will be responsible for the smooth service of all food and drink to the guest and maximizing guest experience?s through anticipating and exceeding guests needs.



 



 



Qualifications

GCSE



Skills

Successful candidates must be able to demonstrate: Great communication skills A passion and knowledge of food and drinks, Previous experience in a similar environment/role Proactive and motivated attitude, with an attention to detail

The candidate will be assisting at the entrance for Accelerator Christmas Party, 9th December 2022.  The primary functions include, but will not be restricted to the following tasks: door guest registration, welcoming guests and handing out wristbands on arrival, directing people into the venue. 



 



Main Duties and Responsibilities:



1. To ensure that the highest level of customer service is provided at all times.



The candidate is to start at 5.30 pm for briefing. 



The party starts at 6 pm with guests arriving. The candidate will finish at 11 pm. 



 



 



Qualifications

NONE



Skills

Special Features: There are no guaranteed minimum hours for this post. 



 



Essential Attributes: Demonstrate experience of working within a customer-facing environment. A willingness to train and learn Ability to work independently and to make appropriate judgements about priorities and action. Able to work effectively within a team environment Punctual & reliable Flexibility in regard to working hours and location as per job description.

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