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Customer Service & Call Centres

Student Library Assistant

£21,255 - £21,255
Co Antrim
Temporary / Interim
 

Job Description

Library Services are recruiting a Student Assistant to assist with the creation of social media content. In this role, you will help enhance Library Services’ online presence, engaging with our diverse community, and improving customer experience across various digital platforms.



Key Responsibilities:




  • Assist with the development and implementation of communications campaigns promoting various library services and initiatives.

  • Create engaging content for the Library’s social media channels (Instagram, X, Facebook).

  • Produce visually appealing graphics, videos, and other multimedia content for social media and other communications platforms.

  • Contribute to the work of the Library’s Social Media Group.

  • Liaise with the #LoveQUBLibrary team to create content promoting engagement events.

  • Ensure all content aligns with the University's brand guidelines and messaging strategies.

  • Monitor social media trends and analyse performance metrics to measure the effectiveness of campaigns and engagement.

  • Conduct usability testing and gather customer feedback to identify areas for improvement.



Qualifications

N/A



Skills

Essential Criteria:




  • Registered student at Queen’s University Belfast for academic year 2023-2024 and for the full period that the post is available, otherwise the application will not be considered.

  • An understanding of different social media platforms and content.

  • Proficiency in creating multimedia content (images, infographics, videos, GIFs, reels etc.) and use graphic design tools (Canva).

  • An interest in and willingness to undertake UX exercises and gather customer feedback.

  • Excellent written and verbal communication skills.

  • Good organisational skills and experience of scheduling workloads in advance.

  • Demonstrable evidence of an ability to work independently and as part of a team.

  • Creative mindset with an eye for detail and accuracy.



Desirable Criteria:




  • A qualification or degree in a related field – e.g., marketing, communications, digital media.

  • Experience in social media management or content creation in an organisation in either a paid or voluntary capacity.

  • Prior experience in undertaking UX activities to gather customer feedback.



Please submit a CV and cover letter demonstrating clearly how you meet the criteria by 5th January 2024. Only shortlisted candidates will be contacted for an interview.

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Student Helper

£23,400 - £23,400
Co Antrim
Temporary / Interim

Techstars Start-Up weekend is coming to Belfast! We need support in making this happen and we are looking for students to support us at the event.



About the event:



Techstars Startup Weekend is a three-day programme where aspiring entrepreneurs can experience startup life. It’s taken place in hundreds of cities around the world, and now it’s coming to Belfast! Over 400,000 people have participated in Startup Weekends in 150 countries, and the Startup Weekend methodology has successfully created thousands of companies!



Tasks will include:




  • Welcoming participants 

  • Liaising with caterers on site 

  • Supporting with room set up 

  • Liaising with mentors, speakers and judges

  • Helping set up technology

  • Answering queries 

  • Guiding participants to the right rooms etc

  • Answering questions 

  • And any other tasks that might come up

     




Qualifications

There are no qualifications required of the role



Skills

There is very little experience required for this role.  We are looking for people who are confident in communicating with others, who are relatively organised and an interest in the Start-Up world is a bonus!

 

IT Assistant

£23,400 - £23,400
Co Antrim
Temporary / Interim

Queen’s University School of Electronics, Electrical Engineering and Computer Science (EEECS) require a student to provide IT Support assistance.  The IT Support Assistant posts is based at Computer Science Building (CSB), 18 Malone Road, Belfast.



The post is available from 05 August 2024 to 20 December 2024 in the first instance and may be extended, working up to 16 hours per week.



Main duties associated with this post are: 




  • Provide evening technical support cover on-site in Computer Science Building.

  • Provide user support on-site.

  • Respond to user requests via the school helpdesk.

  • Software installation and configuration.

  • Operating system image deployment.

  • Troubleshooting software installations.

  • IT record keeping and asset management.

  • Support users both onsite and users working remotely.

  • Provide IT technical support for events.

  • PC hardware maintenance and upgrades.

  • Automation using SharePoint Online and MS Office 365 low-code approach.

  • Must be able to work flexibly and cover evening hours required to deliver our evening rota.

  • Lifting and moving of equipment e.g., system units, computer monitors and printers.

  • Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor.




Qualifications

Currently registered students at Queen’s University, Belfast entering final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, BSc Computing and Information Technology/Business Information Technology.



Skills

  1. Currently registered students at Queen’s University, Belfast entering final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, BSc Computing and Information Technology/Business Information Technology.

     

  2. Have one year work experience in a technical support role or have successfully completed a year out placement in a technical support role.

     

  3. 50% average to date in all modules taken to date.

     

  4. All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent. Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application).

     

  5. Understand Windows Networked environment and know how to configure network settings on a windows machine.

     

  6. Experience of upgrading or maintaining PC hardware.

     

  7. Experience of installing software or operating systems.

     

  8. Proven basic knowledge of regulations and procedures, including H&S requirements.



Desirable Criteria:




  1. At least 60% average to date in modules taken.

  2. Exposure to Linux and Linux network configuration.

  3. Familiarity with University support systems including helpdesks and service desk software

Technical Assistant

£37,498 - £37,498
Co Antrim
Higher Education
Temporary / Interim

POST: AHSS Student Skills Assisant x 12 (Specialists in Digital, Academic, Employability/Transversal skills)



SCHOOL/DEPT: AHSS Faculty Office



DURATION: Fixed Term until 30th June 2025 (with the possibility of contract extension through to August 2025)



WAGE: £19.23 per hour (Salary may increase as of August 2024 but will be commensurate with Queen's University's Agenda for Change)



CLOSING DATE: Midnight on Sunday16th June 2024



EXPECTED INTERVIEW DATES: Monday 24th and Tuesday 25th June 2024



NO. OF HOURS PER WEEK: Minimum of 8 hours per week (with the possibility of 10/week)



JOB TITLE: AHSS Student Skills Assisant



QUESTION? Informal queries can be directed to Aileen Carson (Employability and Skills Development Officer with AHSS) a.carson@qub.ac.uk.



 



JOB SUMMARY:



We are looking for 12 exceptional students to join our Student Skills Development Team in the Faculty of Arts, Humanities and Social Sciences (AHSS). As part of a dedicated team of Student Assistants, you'll provide peer-to-peer support and training for both Undergraduate and Postgraduate students, and to promote the student skills agenda.



The team will be made up of Digital (x4), Academic (x4) and Employability/Transversal (x4) assistants* to form the ‘Student Skills Development Team’ who will then be split into 3 sub-teams supporting either Undergraduate (UG), Post Graduate Taught (PGT), or Post Graduate Research (PGR) students across the faculty. Your responsibilities will include organising events, delivering training, offering support through 1-2-1s and group drop-in sessions, and creating engaging learning guides in written and video formats. Additionally, as a member to the Student Skills Development Team, you will actively represent the student voice in important committees and working groups, contributing to decisions that shape the future of student skills development within the AHSS Faculty and the wider university. See a summary of the overall team breakdown below:




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