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Clerical Assistant

£21,255 - £21,255

Job Description

The post will be to support with the administrative activities of the Register of Support Providers at Queen's located in One Elmwood.

The main focus of the post will be to support with matching disabled students with suitable Support Providers according to their background / experience / availability.

The post holder may also be required to support with other relevant duties such as answering the telephone / taking messages, responding to customer queries received through one of the project’s shared email accounts, liaising with funders etc.




The candidate will ideally have experience of:

  • Microsoft Office

  • Excel spreadsheets

  • Databases / information management systems

  • Dealing with confidential sensitive / personal data

  • QSIS


Queen’s University School of Electronics, Electrical Engineering and Computer Science (EEECS) require a student to provide IT Support assistance.  The IT Support Assistant posts is based at Computer Science Building (CSB), 18 Malone Road, Belfast.

The post is available from 05 August 2024 to 20 December 2024 in the first instance and may be extended, working up to 16 hours per week.

Main duties associated with this post are: 

  • Provide evening technical support cover on-site in Computer Science Building.

  • Provide user support on-site.

  • Respond to user requests via the school helpdesk.

  • Software installation and configuration.

  • Operating system image deployment.

  • Troubleshooting software installations.

  • IT record keeping and asset management.

  • Support users both onsite and users working remotely.

  • Provide IT technical support for events.

  • PC hardware maintenance and upgrades.

  • Automation using SharePoint Online and MS Office 365 low-code approach.

  • Must be able to work flexibly and cover evening hours required to deliver our evening rota.

  • Lifting and moving of equipment e.g., system units, computer monitors and printers.

  • Carry out any other duties which are appropriate to the post as may be reasonably requested by the supervisor.


Currently registered students at Queen’s University, Belfast entering final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, BSc Computing and Information Technology/Business Information Technology.


  1. Currently registered students at Queen’s University, Belfast entering final year of an Undergraduate course of study in MEng/BSc Computer Science, MEng/BEng Software Engineering/Software and Electronic Systems Engineering, BSc Computing and Information Technology/Business Information Technology.


  2. Have one year work experience in a technical support role or have successfully completed a year out placement in a technical support role.


  3. 50% average to date in all modules taken to date.


  4. All students for whom English is not their first language must have achieved a minimum pass mark of 7.0 in the writing and speaking band of IELTS (International English Language Test Score) or equivalent. Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application).


  5. Understand Windows Networked environment and know how to configure network settings on a windows machine.


  6. Experience of upgrading or maintaining PC hardware.


  7. Experience of installing software or operating systems.


  8. Proven basic knowledge of regulations and procedures, including H&S requirements.

Desirable Criteria:

  1. At least 60% average to date in modules taken.

  2. Exposure to Linux and Linux network configuration.

  3. Familiarity with University support systems including helpdesks and service desk software

POST: AHSS Student Skills Assisant x 12 (Specialists in Digital, Academic, Employability/Transversal skills)

SCHOOL/DEPT: AHSS Faculty Office

DURATION: Fixed Term until 30th June 2025 (with the possibility of contract extension through to August 2025)

WAGE: £19.23 per hour (Salary may increase as of August 2024 but will be commensurate with Queen's University's Agenda for Change)

CLOSING DATE: Midnight on Sunday16th June 2024

EXPECTED INTERVIEW DATES: Monday 24th and Tuesday 25th June 2024

NO. OF HOURS PER WEEK: Minimum of 8 hours per week (with the possibility of 10/week)

JOB TITLE: AHSS Student Skills Assisant

QUESTION? Informal queries can be directed to Aileen Carson (Employability and Skills Development Officer with AHSS)



We are looking for 12 exceptional students to join our Student Skills Development Team in the Faculty of Arts, Humanities and Social Sciences (AHSS). As part of a dedicated team of Student Assistants, you'll provide peer-to-peer support and training for both Undergraduate and Postgraduate students, and to promote the student skills agenda.

The team will be made up of Digital (x4), Academic (x4) and Employability/Transversal (x4) assistants* to form the ‘Student Skills Development Team’ who will then be split into 3 sub-teams supporting either Undergraduate (UG), Post Graduate Taught (PGT), or Post Graduate Research (PGR) students across the faculty. Your responsibilities will include organising events, delivering training, offering support through 1-2-1s and group drop-in sessions, and creating engaging learning guides in written and video formats. Additionally, as a member to the Student Skills Development Team, you will actively represent the student voice in important committees and working groups, contributing to decisions that shape the future of student skills development within the AHSS Faculty and the wider university. See a summary of the overall team breakdown below:

Research Assistant in Management (up to a maximum of 40 hours per week for 10 weeks)

This part-time role (up to a maximum of 40 hours per week) will support academics in the Department of Organization, Work and Leadership with their research.


A Master's degree in HRM or related programme.


We are seeking applicants who wish to gain first-hand experience of conducting research in management, and who have an interest in communicating research to non-academic stakeholders.


This part-time role is intended for an individual who is currently on the PhD program or finishing MSc HRM (or equivalent) and who is thinking about doing a PhD.


This role requires prior knowledge of literature review, data collection, input and analysis via NVivo software and SPSS software. 


Good written and verbal communication skills are essential. Knowledge of the appropriate discipline is required.