Electrician

This is a 2.5-week role leading online HIIT exercises classes to participants of an ongoing clinical study. You will be provided with the exact program that will be delivered. The classes are every Monday, Wednesday, and Friday from (flexible start date for training) Wednesday 22nd March to Monday 10th April on the following schedule:

• Wednesday 29th March & 5th April: 6:30am, 2pm, 5pm


• Friday 31st March: 7am, 5pm


• Monday 3rd April: 7am, 2pm


• Good Friday 7th April: 1 session time TBC (whatever suits you)


• Easter Monday 10th April: 1 session TBC (whatever suits you)

+ shadowing classes/training for each session prior to starting independently on Wednesday 29th.

The sessions are delivered online through Microsoft Teams and consist of 1-3 people per session. You are there to demonstrate the movements, ensure everyone’s form is good, and time the intervals for the participants. Also heart rates are collected from each participants before, during and after the sessions.

Each session takes approximately 45 minutes to 1 hour.

The time requirement for this role is 15 hours total (12 hours of classes + 3 hours of training).

Qualification in a related field (e.g., physiotherapy).

Prior knowledge of exercise/fitness and proper form preferred (e.g., physiotherapy, PT qualification).

Grade 4 Programme Officer (Timetabling) 

Temporary from 29th July (excluding UK Bank Holiday) Kings College London, Guy’s Campus (Tower Wing, Floor 18, Academic Centre Office)  SE1 9RT.

Candidates must be available throughout the dates specified above. Annual leave will not be viable. Work will be on campus (hybrid/remote working not available for this assignment). 

Role purpose 

Working as a member of the programme administration team, who deliver high-quality customer experience to relevant stakeholders throughout preparation for teaching support for the student lifecycle, from pre-enrolment activities, through to graduation. Resolving day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), assisting with annual tasks for curriculum set up and implementation. 

Your primary role will scheduling our non-clinical undergraduate programme timetables, quality assuring data integrity and making amendments to sessions as necessary in response to changing business needs. You will be working alongside our clinical scheduling team to ensure student timetables are cohesive, with highest data integrity and adequate venue provision. 

Highly accurate data entry will be a significant portion of this role’s responsibilities. You must be confident in maintaining consistent attention to detail during the working day whilst performing repetitive tasks. 

Key Accountabilities 

• Work with relevant colleagues within programme administration to produce undergraduate timetables, including finalising all room booking requests, during the crucial final period of the FoDOCS timetabling processes. 


• Work flexibly as part of a team, supporting others in times of high-volume activity. Covering staff absence as and when required, including in student facing activities (e.g. student reception). 


• Identify and investigate any low-level data discrepancies, escalating these matters to the Non-Clinical Programme Manager. 


• Notify the Non-Clinical Programme Manager of any challenges or data integrity risks/problems. 


• To take personal accountability to ensure all key performance indicators towards timetable creation are met during assignment, including data quality. 


• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection and GDPR working in accordance with KCL’s university regulations. 


• To work with professional excellence, in accordance with, and to represent, KCL’s workplace values. 


• Carry out any other duties, commensurate with the post, as required. 

About the Faculty of Dentistry, Oral & Craniofacial Sciences 

As the largest, most influential centre of excellence in the UK for oral and dental research, with an outstanding record for quality assurance in learning and teaching, King’s College London Faculty of Dentistry, Oral & Craniofacial Sciences is one of the top five centres of excellence for dental education, research and oral healthcare provision in the world. The Faculty’s international excellence in research has been confirmed by the outcome of the 2008 UK Research Assessment Exercise (RAE). 

Our international reputation attracts students and staff from across the globe. The largest dental academic centre in the UK, we teach over 800 undergraduate students, 260 graduate taught students including 160 on flexible learning programmes and over 100 graduate research students. The Faculty provides both routine and specialist clinical care and educates and trains dental personnel at all levels, including dental care professionals. Our internationally renowned Faculty undertakes and actively promotes cutting edge basic, clinical and translational research in collaboration with its world-famous partner hospitals – Guy’s, King’s College and St Thomas’.   

Working hours are 09:00-17:00 (requests for 09:30-17:30 will be considered)  

Degree / A-Level qualified, or equivalent.

• Strong prioritisation skills in a fast-paced environment 


• Expert attention to detail and accuracy


• Experience of learning new software systems  


• Intermediate to advanced Microsoft Office Excel skills  


• Professional and diplomatic communication skills 


• Experience of working with shifting information and priorities 


• Self-motivated, customer focused with common sense approach 


• Desirable: experience in timetabling / scheduling role, preferably in the HE sector 


• Desirable: experience using HE timetabling software 

Job purpose

To main focus of the post holder is dedicated to effectively provide confidential, professional administrative support to the Head of Housing Services and to the Housing Services team. To effectively provide a customer focused reception service of excellence for Housing Services. To be the first point of contact for, and to represent the team, both internally and externally, whether in person, by telephone or by email, responding to all generic enquiries or by referral to an appropriate team member when escalating non-routine enquiries.

The post holder will be required to support the Head of Housing Services in delivering a customer focused service of excellence; providing advice and guidance encompassing the broad range of housing options available to students and staff.  The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.

Main duties and responsibilities

• To provide a customer focused first point of contact to students, staff and private landlords, the public and other external bodies, judging when to pass on or escalate complex queries.
• To check all applications received for housing eligibility, and issue relevant and timely feedback to applicants.
• To represent Housing Services at all Queen Mary internal and external events, particularly at main residential arrival and departure days, to provide and sustain a positive image for Residential Services
• To manage and keep updated the Housing Services team diaries.
• To check the accuracy and relevance of information and imagery on the Residential Services website..
• To provide administrative support to the Housing Services team.
• To advise the Head of Housing Services on noticeable trends in customer enquiries.
• To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends
• To comply with all Queen Mary and Directorate policies and procedures and demonstrate a commitment to the Directorate purpose statement and values
• To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate.

GCSE, NVQ (Level 3) or City and Guilds in English and Maths or equivalent

• Significant experience working within an HEI or privately built student residential environment
• Significant experience working in a customer service environment providing exceptional customer service
• Understanding of the relevant regulations and national codes of practice and the implications of non-compliance
• Experience managing conflicts, resolving or escalating complaints, with the ability to use own initiative to handle difficult situations with tact and sensitivity
• Familiarity with budgeting and financial management
• Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system
• Knowledge of the private sector housing market

Skills/Abilities

• Excellent written and verbal communication and interpersonal skills with the ability to communicate effectively with staff and external contacts at all levels
• Computer literate with a good knowledge of Microsoft Office software, particularly Excel
• Able to plan, manage and monitor a variety of commitments, balancing workloads to meet service demands
• Excellent attention to detail and a systematic approach to work
• Friendly, approachable, diplomatic and able to relate to people
• Flexible attitude and willing to learn, develop and improve both individually or as part of a team

Other

• Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act)
• Able to manage job role in line with customer expectation of Equality and Diversity Policy
• Able to identify resolutions to problems and utilise analytical skills